NAME : N ASHOK

REG NO : 208060028
CLASS : BBA LOGISTICS AND SHIPPING
SUBJECT : COMMUNICATION SKILLS
COMMUNICATION
TYPES OF COMMUNICATION
1- verbal communication
2- non verbal communication
VERBAL COMMUNICATION
1.Oral 2. Written

NON VERBAL COMMUNICATION

1.kinesics (Body language)
2.Haptics (Touch )
3.Proxemics (Space distancing)
4.Chronemics
5.Sign language
6.para language
1. VERBAL COMMUNICATION

• VERBAL COMMUNICATION IS THE USE OF WORDS

AND LANGUAGE TO COVEY A MESSAGE. VERBAL
COMMUNICATION ARE A CONVERSATION, A SPEECH
OR PRESENTATION. VERBAL COMMUNICATION IS
VERY MUCH ABOUT SPEAKING SKILLS, ALSO ABOUT
THE ABILITY TO LISTEN AND PRESENT ONESELF.
ORAL COMMUNICATION
• ORAL COMMUNICATION IMPLIES COMMUNICATION
THROUGH MOUTH. IT INCLUDES INDIVIDUAL TO
CONVERSING WITH EACH OTHER, BE IT DIRECT
CONVERSATION OR TELEPHONIC CONVERSATION. ORAL
COMMUNICATION IS GENERALLY RECOMMENDED WHEN
THE COMMUNICATION MATTER IS OF TEMPORARY KIND
OR WHERE A DIRECT INTERACTION IS REQUIRED.
ADVANTAGES
IT BRINGS QUICK FEEDBACK.
FACE-TO-FACE CONVERSATION, BY READING FACIAL
EXPRESSION AND BODY LANGUAGE ONE CAN GUESS
WHETHER HE/SHE SHOULD TRUST WHAT’S BEING SAID OR
NOT.
DISADVANTAGES:
IN FACE-TO-FACE DISCUSSION USER IS UNABLE TO DEEPLY
THINK ABOUT WHAT HE/SHE IS DELIVERING, SO THIS CAN BE
COUNTED AS A FAULT.
WRITTEN COMMUNICATION

IN WRITTEN COMMUNICATION, WRITTEN

SIGNS OR SYMBOLS ARE USED TO
COMMUNICATE.IN WRITTEN
COMMUNICATION MESSAGE CAN BE
TRANSMITTED VIA EMAIL, LETTER,
REPORT, MEMO ETC.
ADVANTAGES:
MESSAGES CAN BE EDITED AND REVISED. WRITTEN
COMMUNICATION PROVIDE RECORD AND BACKUP. A
WRITTEN MESSAGE ENABLES RECEIVER TO FULLY
UNDERSTAND IT AND SEND APPROPRIATE FEEDBACK.

DISADVANTAGES:
WRITTEN COMMUNICATION DOESN’T BRING INSTANT
FEEDBACK.
NUMBER OF PEOPLE STRUGGLES FOR WRITING ABILITY.
NON-VERBAL
COMMUNICATION

NON-VERBAL COMMUNICATION IS THE TRANSMISSION OF

MESSAGES OR SIGNALS THROUGH A NON-VERBAL
PLATFORM SUCH AS EYE-CONTACT, FACIAL EXPRESSIONS,
POSTURE, GESTURE AND BODY LANGUAGE. NON-VERBAL
CAN DO WITHOUT VERBAL COMMUNICATION BUT VERBAL
CANNOT DO WITHOUT NON-VERBAL COMMUNICATION.
TYPES OF NON-VERBAL
COMMUNICATION:
A) BODY LANGUAGE:
1) POSTURE
2) GESTURES
3) FACIAL EXPRESSIONS
4) EYE CONTACT
5) PERSONAL APPEARANCE

B) PARA LANGUAGE
A) BODY LANGUAGE
BODY LANGUAGE IS THE UNSPOKEN PART OF
COMMUNICATION THAT WE USE TO REVEAL OUR
TRUE FEELINGS AND TO GIVE OUR MESSAGE MORE
IMPACT.
• COMMUNICATION IS MADE UP OF SO MUCH MORE
THAN WORDS. NONVERBAL CUES SUCH AS TONE OF
VOICE, GESTURES AND POSTURE ALL PLAY THEIR
PART.
1) POSTURE:

POSTURE ALSO CONVEYS A WEALTH OF MEANING IN

AN ECONOMICALLY WAY.
• IT IS AN IMPORTANT PART OF BODY LANGUAGE AND
GENERALLY REFERS TO THE WAY ONE STANDS, SITS
AND WALKS.
2) GESTURES:

GESTURES ALSO PLAY A SIGNIFICANT ROLE IN

MAKING THE COMMUNICATION EFFECTIVE.
A WELL-TIMED GESTURE CAN DRIVE A POINT HOME.
• SIMILARLY PLAYING WITH A RING, TWISTING A KEY-
CHAIN OR CLASPING ONE’S HAND TIGHTLY ROB A
SPEAKER OF THE EFFECTIVENESS OF HIS
COMMUNICATION.
3) FACIAL EXPRESSIONS:

FACIAL EXPRESSIONS ARE ONE OF THE MOST

IMPORTANT ASPECTS OF HUMAN COMMUNICATION.
• THE FACE IS RESPONSIBLE FOR COMMUNICATING
NOT ONLY THOUGHTS OR IDEAS, BUT ALSO
EMOTIONS.
4) EYE CONTACT:

THE EYES PLAY AN IMPORTANT ROLE IN NONVERBAL

COMMUNICATION AND SUCH THINGS AS LOOKING, STARING AND
BLINKING ARE IMPORTANT NONVERBAL BEHAVIORS. WHEN
PEOPLE ENCOUNTER PEOPLE OR THINGS THAT THEY LIKE, THE
RATE OF BLINKING INCREASES AND PUPILS DILATE. LOOKING AT
ANOTHER PERSON CAN INDICATE A RANGE OF EMOTIONS
INCLUDING HOSTILITY, INTEREST, AND ATTRACTION.
B) PARA PANGUAGE:
• PARALANGUAGE IS A FORM OF NONVERBAL
COMMUNICATION THAT ALLOWS PEOPLE TO ADD
LAYERS OF MEANING TO THEIR SPOKEN
UTTERANCES THROUGH THE MANIPULATION OF
THE MANNER OF SPEECH, OR THE WAY THEY SAY
THINGS.
THANK YOU