Giving Effective

Performance Feedback
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
TERMINAL OBJECTIVE

The mentors should be able to

apply the skills and processes in
giving effective performance
feedback.
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
ENABLING OBJECTIVES
❑ Give the benefits of providing effective performance
feedback
❑ Discuss the two types of feedback
❑ Explain STAR feedback Model
❑ Share effective performance feedback by considering
guidelines in giving constructive feedback
❑ Simulate giving effective performance feedback using the
STAR Model
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
ACTIVITY
On a metacard, write your answers to the following questions and
share them to your groupmates:
1.What words have you heard from your immediate superiors or
mentors that inspired you to perform better?
2.What statements and/or gestures that made you feel bad?
3.What were the non-verbal gestures that helped you performed
well?
SERVICE
4.What activities done by your mentors to boostGOAL
were theIDEA your
S
confidence in performing your assigned tasks?
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 PERFORMANCE FEEDBACK

It is an on-going process between

an employee and a manager where information
concerning the performance expected and
performance exhibited/demonstrated is
exchanged.
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 WHY DO WE GIVE FEEDBACK?

• Build staff competence and confidence to

achieve high performance;
• Benefit the leader in his or her managerial
and leadership functions; and
•SERVICE
Create a culture
IDEA of performance GOAL
S
excellence.
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 PERFORMANCE FEEDBACK

Type 1: REINFORCE
This identifies job-related behavior and
performance that contributes to individual,
group and organizational goals. This
encourages
SERVICE
the
IDEA
employee to repeat and GOAL
develop
S them.
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 PERFORMANCE FEEDBACK

Type 2: REDIRECT
This identifies job related behavior and
performance that do not contribute to
individual, group and organizational goals
and helps the
SERVICE IDEA employee develop GOAL
S
alternative strategies.
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 What is STAR Feedback Model ?

SERVICE IDEA GOAL

S Source : RPMS Manual 2018

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
What are the benefits of the STAR Feedback
Model?
❑ Helps focus mentee’s attention on behaviors that
got them to their current level of performance;
❑ Reinforce mentee’s good performance , as well
as to facilitate improvement in teacher’s
performance
❑ Facilitate improvement in mentee’s performance
SERVICE IDEA GOAL
❑SGive feedback verbally or in writing
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 THE FEEDBACK PROCESS

STEP 1: PREPARATION
• Self-Assessment
• Agreeing on the Schedule of the
Meeting
SERVICE
• Gathering
IDEA
Data and Preparing GOAL
S Discussion Notes
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 THE FEEDBACK PROCESS

STEP 2:
CONDUCTING THE MEETING/FEEDBACK SESSION
●Opening the meeting
●Discuss what’s in the
Observation
SERVICE
Notes
IDEA
Form GOAL
●Give your feedback
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 THE FEEDBACK PROCESS

STEP 3:

CLOSING THE MEETING/REFLECTION/AGREEMENT

SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 GUIDELINES IN GIVING
CONSTRUCTIVE FEEDBACK
● Be clear.
● Practice what you want to say.
● Start with the positive.
● Do not give people too much feedback.
● SERVICE
End by telling
IDEA the thing you liked most. GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 GUIDELINES IN GIVING
CONSTRUCTIVE FEEDBACK
 ● Focus on the behavior not the
person/personality.
● Be descriptive rather than judgmental.
● Focus on a specific situation rather than on
abstract
SERVICE behavior.
S
IDEA GOAL

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 GUIDELINES IN GIVING
 
CONSTRUCTIVE FEEDBACK
● Focus on the "here and now" not on the "there
and then”.
● Share your perceptions and feelings, not advice.

SERVICE IDEA GOAL

© 2017 Claire Newton – www.clairenewton.co.za
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 FEEDBACK IS EFFECTIVE WHEN…

● it is specific
● it is timely
● it is balanced
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 APPLICATION
Mechanics:
• Form a triad.
• Be seated with your knees touching together.
• Identify who will be participant A, B and C.
A – Mentor
B - Mentee
SERVICE IDEA GOAL
S C - Observer

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 APPLICATION

Scene 1
In one of the Classroom Observation you attended, you have
observed that the teacher loses her authority over her class. The class
became unruly and uncontrollable, some of the students turned so noisy
and were not participating anymore to the discussion of the teacher.
Because the teacher did not want to disrupt her discussion and
compromised those that are participating, she just let the other group of
learners noisy andIDEA
SERVICE unruly until the class ended. GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 APPLICATION

Scene 2
Teacher Susan is almost 30 years in the service and considered as one
of the most outstanding teachers in the school. She excels in terms of her
teaching pedagogies. She possesses mastery of her subject matter
knowing that she has been in the profession for how many years. You
have observed in one on her classroom observation (CO) that she always
uses highfalutin terms, slang, and straight English in her discussion to the
extent that some of
SERVICE her learners could not understand and catch up with
IDEA GOAL
theSlesson.
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 APPLICATION
Scene 3
During a classroom observation, you have noticed that Teacher
Mario’s TVL-Agri-Fishery Arts learners were not actively participating
in class. His way of teaching was more on discussion without any
equipment. His lesson was on the different farm equipment and he
failed to demonstrate and illustrate the proper ways on how to use
this farm equipment because the strategy he used was a lecture -
based by presenting
SERVICE IDEApictures only. As a result, the discussion went GOAL
boring
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 APPLICATION

Scene 4
Mrs. Cruz, a grade 8 teacher will conduct a PTA
meeting, she prepared and sent invitation letters to
all the parents of her learners. Comes the day of the
PTA meeting, out of 50 parents only 15 came to
SERVICE IDEA GOAL
attend
S the meeting
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 APPLICATION

Scene 5
The class has a poor physical
learning environment.
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 LEARNING FROM POST CONFERENCE

Recall on how the group conducted the post conference.

How does it sound like?
1. What were the “turn ons” in the conference?
2. What were the “turn offs”?
3. If you were the mentee, what words/gestures would you like to hear from
your mentor that would help you feel motivated to do your tasks and
perform better?
4. What learning were reflected on the role play? Were they able to give
SERVICE IDEA feedback?
effective performance GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 REFLECT ON THIS!

“Criticism, like rain, should be

gentle enough to nourish a
man’s growth without
destroying
SERVICE IDEA
his roots” GOAL
S
(Frank A. Clark)
DepEd Region 1: Built on character; empowered by competence.
Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 References

RPMS 2018 Manual

Josephine Calamlam – PNU

SERVICE IDEA GOAL

S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
SERVICE IDEA GOAL
S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph
 Touch Down!

SERVICE IDEA GOAL

S

DepEd Region 1: Built on character; empowered by competence.

Flores St., Catbangen, San Fernando City, La Union
Telephone Number: (072) 607-8137 / 682-2324; Email Address: region1@deped.gov.ph