UPN, PASSION TO

TRANSFORM LIVES

ENGLISH FOR SERVICE INDUSTRY 1

Session 7 – Valet Service & Giving
assurance of help

UPN.EDU.PE
The Quote of the day

“Style is indeed the valet of genius, and an able one too;

But as the true gentleman Will apear, even in rags, so true
Genius Will shine, even though the coarsets style.”
Charles Caleb Colton
 AGENDA

1. Review
2. Valet service
3. Giving assurance of help
4. Class participation
5. Pair work /Group work
 Review of the previous lesson
Many guests have special needs. What extra facilities would the following people require or find useful?
Match with the columna on the right. And make up sentences with them.

a. Organized games and activities.

1. A person in a wheelchair
2. An elderly person
3. A family with a baby
4. A family with Young children
5. A blind person
g b. nappy-changing facilites in toilets.
c. A resident nurse.
d. Push-chairs.
e. Special wide doors.
f. A courtesy bus to the town centre.
g. Ramps at all stairs.
h. A playground and / or play-room.
i. Hoists in bedrooms.
j. Lifts to all floors.
k. Notices in Braille
l. A low-level front desk.

e.g. A person in a wheelchair needs ramps at all stairs.

 Look Think and Share

Look at the cartoon and discuss why the man

says he can’t find her car.

Jamboard
 TÍTULO
XXXXXXXX
At the end of the session the student recognizes how to provide valet
services and gives assurance of help by writing the procedure of
picking up a car , showing coherence and using the vocabulary and
grammar learned during the lesson.
 Watch – Think and share

Watch the first minutes of the movie clip and

tell us what the advantage of being a valet
parking is.

https://www.youtube.com/watch?v=1iyz4d8WoqQ
 TÍTULO
XXXXXXXX
Discuss:

1. Where do people put their cars at a

hotel?

2. What services do hotel offers to help

guests with cars?
Forum

Jamboard
 TÍTULO
What is Valet service?
XXXXXXXX Valet services are not common.
Butler or valet
Certainly not all establishments
service provide valet service and the
position may not exist in some
Butler service is part of countries. Many hotels will only
most upscale hotels, it is supply a “valet parking service.”
responsible to provide a However international guests
personalized and may have very high levels of
specialist service to expectation in relation to the
guests for the duration of service provided by valets,
their stay. Butler's service especially American and
adds a degree of service, Japanese guests. Many expect
class, and style many the same level of service
people associate with provided by other up-market
indulgence and opulence. hotels around the world.
 The Many roles of the
valet
Many regard the valet as providing a combination of roles each with its own demanding level of
personalised and individualised services. The various roles include:

Housekeeper Confidant Guide Concierge Organiser

performing a being a trusted informing the guest while all valets organising
range of person whom of what is available work together activities including
services the guest can both within and reservations, tickets
with the concierge
normally outside the venue, to shows, entry to
confide in when in a venue, many
provided by when it is available, events,meetings
they need totalk valetsoften take
how to get there with people, daily
room or share an idea, the role of
and how to obtain schedules, on
attendants experience or
entry, tickets, concierge for the behalf of and under
inother rooms opinion the direction of the
preferential guests they are
treatment. looking after guest
Valet parking: Legal obligations

Under common law, innkeepers have responsibility for the

safety of their guests’ property, within reasonable bounds. We
can understand that the guest will get their car, and its contents,
back in the same condition in which it was left with the hotel. If
property is damaged, lost, or stolen, the hotel will be
responsible for the loss. In many states, this responsibility may
be limited if the hotel can demonstrate that it exercised the
standard of care required by law; if the hotel established a set
liability limit in written agreement with the guest; or if the
guest’s own negligence contributes to the loss.
https://ultrariskadvisors.com/wp-content/uploads/2012/07/MHR_Valet.pdf
 TÍTULO
Let’s read the passage and answer the questions

XXXXXXXX
Grammar in Use

1. Where does the guest park his or her

car for valet service?
2. Who gives the guest a valet ticket?
3. How does a guest pick up his or her
car?

Jamboard
 Match the words with their definitions

valuables – convenient – park – valet parking – uniform – parking attendant

1. There are not a lot of places to__________ a car downtown.

2. The Wilsons use the hotel’s valet service because it is more____________ than looking for a
parking space.
3. Mrs. Peters puts her jewelry and other____________ in a drawer where nobody else can find
them
4. The____________ took the car keys and parked the guest’s car.

5. Allen wears a_____________ to work so people will know he is an employee.

6. James uses______________ instead of driving around for a parking space.

 Vocabulary
TÍTULO
XXXXXXXX
Choose the correct word or phrase in bold

1. The parking attendant gives Mr. Wilson a valet ticket / parking attendant so that he can get
his car back easily when he returns.

2. Gertrude uses the car keys / parking garage to unlock her car and turn the car on.

3. James puts his car in the garage so it will be valuable / safe. He doesn’t want anything bad
to happen to his car.

4. The hotel’s uniform /parking garage is very large and can fit many cars inside.

5. Laura picks up / parks her car, pays for the valet service, and leaves.

6. Martin gives Laura a jewelry drawer / valuable to keep her gold ring.
 Vocabulary Review

• Valet service: park, valet, valet parking, pick up, parking attendant, valet ticket, car key, valuable,
parking garage, safe, uniform, convenient.

• Noun/phrases: parking space, jewelry drawer.

• Adverbs: easily

• Adjectives: expensive, large, personal.

• Verbs: advise, remove, unlock.

• Language: I need to use the valet service, May I have your car keys?, Do you need anything else?
Using the Word in context

Choose some of the words ( minimun 3 ) from the

vocabulary and come up with a sentence.

e.g. I wonder how easily the parking attendant

parks any kind of car whether it is large or
expensive.

padlet
Grammar in use
 Grammar Practice

Let’s practice the grammar point. Go to :

https://es.liveworksheets.com/worksheets/en/English_as_a_Second_Language_(ESL)/Modal
_verbs/Can_-_Can't_-_Could_-_Couldn't_my1911084zd

Jamboard
 Listen to a conversation between a hotel guest and a parking attendant

Listen!
Speaking TÍTULO
XXXXXXXX
USE LANGUAGE SUCH AS:
I need to use the valet service.
May I have your car keys?
Do you need anything else?

Student A: You are a hotel guest, and you need to use the valet service. Ask Student B
questions to find out:
• what items the parking attendant needs
• what you need to do before you leave your car
• how to pick up the car

Student B: You are a parking attendant at the Royal Point Hotel. Answer Student A’s
questions. Give Student A instructions for picking up his or her car.
Individual work : Writing
You work as a valet attendant at a hotel
write the procedure of picking up a car
in padlet, use the vocabulary and grammar
learned during the lesson and show
coherence in your writing.
Doc in Blackboard!
INSTRUMENTO DE EVALUACIÓN

INSTRUMENTO DE EVALUACIÓN

NO        
CRITERIO DESCRIPCIÓN
LOGRADO EN PROCESO LOGRADO COMENTARIO PTJE

         
Usa vocabulario pertinente 0 3 5
Vocabulario
  durante el desarrollo de la
actividad.
         
Utiliza las estructuras 0 3 5
gramaticales de forma
Gramática 
adecuada durante el desarrollo
de la actividad.
         

Pronunciación Habla claramente durante todo 0 3 5

el tiempo y demuestra una
buena pronunciación.
         
Colaboran con sus pares para 0 3 5
 Trabajo contrastar las respuestas del
Colaborativo ejercicio planteado en la sesión
de clase.
• Evans E., Dooley J., Garza V. Hotels & Catering. Express Publishing. 2014.
• https://www.youtube.com/watch?v=1iyz4d8WoqQ
• https://www.coursehero.com/file/87227456/Module-3-Lab-Provide-Butler-Services-to-Guests-2ppt/
• https://ultrariskadvisors.com/wp-content/uploads/2012/07/MHR_Valet.pdf
THANK
S