EWC 662

ENGLISH FOR BUSINESS

CORRESPONDENCE

MARCH -JULY 2017

 Course Outcomes
• 1. Identify and analyse the qualities of good business letters
and apply the appropriate technical and language forms in
writing business letters and documents
• 2. Write or reply to routine business letters/memos/emails
based on given situations using correct grammatical forms
and structures in business correspondence
• 3. Structure messages logically and effectively using correct
grammatical forms and structures in business correspondence
• 4. Produce or respond to bad news messages in the form of
letters/memos/emails based on a given situations
 SUMMARY OF WEEKLY
SCHEDULE
WEEK DATES
1 6 Mar - 10 Mar
Proses Entrance Survey
2 13 Mar – 17 Mar
3 20 Mar – 24 Mar
4 27 Mar -31 Mar
CONTENT
At the end of the week, students will be able to:
Identify the qualities of good business letters, memos and emails
•Identify the layout and format of business letters, memos and emails
•Analyse the layout and format of sample business letters, memos and emails
•use the key phrases and vocabulary of business letters, memos and emails
appropriately
•use the correct tone to write business letters, memos and emails correctly and
appropriately
•identify the common mistakes in business letters, memos and emails
•Use the appropriate language functions of business letters, memos and emails
to write routine and positive messages to:
i.request for information/orders
ii.provide information
iii.summarise and express hope for future contact/action
iv.maintain goodwill
 SUMMARY OF WEEKLY
SCHEDULE
WEEK DATES CONTENT
At the end of the week, students will be able to:
5 3 April - 7 April At the end of this week, students will be able to:
 write routine business letters
i. enquiries
ii. replies
 
6 10 April -14 April At the end of this week, students will be able to:
 write routine business letters
 procurement
 replies
7 17 April – 21 April At the end of this week, students will be able to:
 identify and use systematic and structured approach to writing business letters, memos
and emails.
Quiz: Language focused: Business letters, memos and emails language assessment (1 hour)
Note:
QUIZ- The quiz constitutes 15% of the course assessment.
8 24 April – 28 April At the end of this week, students will be able to:
 identify and use systematic and structured approach to writing business letters, memos
and emails.
 
 SUMMARY OF WEEKLY
SCHEDULE
WEEK DATES CONTENT
At the end of the week, students will be able to:
9 8 May -12 May At the end of this week, students will be able to:
 write bad message letters
i. complaints
ii. adjustments
10 15 May-19 May TEST (2 hours)
Write two (2) routine business letters:
i. letter of enquiry/ reply to a letter of enquiry
ii. letter of procurement/ reply to a letter of procurement
This assessment constitutes 30% of the course assessment
11 22 May -26 May •write bad message letters
i. resignation
29 May- 4 June
Vesak and Gawai Break

12 5 June -9 June WRITTEN ASSESSMENT (2 hours)

Structure messages logically and effectively using correct grammatical forms
and structures in business correspondence
13 12 June – 16 June Revision
Proses Exit Survey
 OVERVIEW OF COURSE
OBJECTIVES
NO DESCSRIPTION A
1 Identify and analyze the qualities of good business letters and Quiz
apply the appropriate technical and language forms in writing (15%)
business letters and documents
2 Write or reply to routine business letters/memos/emails based Test
on given situations using correct grammatical forms and (30%)
structures in business correspondence
3 Structure messages logically and effectively using correct WA
grammatical forms and structures in business correspondence (25%)
4 Produce or respond to bad news messages in the form of FE
letters/memos/emails based on a given situations (30%)
 ASSESSSMENT
Week Assessment Duration Weightage

Quiz
Language focused:
7 i. Part A: A cloze passage based on business letters/memos/emails. 1 hour 15%
(10 items)
ii. Part B: Identify and correct the errors in terms of vocabulary appropriateness for business
correspondence. (5 items)

Test
Test is based on two (2) routine letters:
10 i. Part A: Write a letter of enquiry/ reply to letter of enquiry/ Letter of procurement or reply to 2 hours 30%
letter of procurement; (15 marks)
ii. Part B: Some sentences in the letter contain errors. Rewrite the letter by restructuring the
sentences so that the grammatical forms and structures as well as appropriate use of words
would reflect the correct language and format used in a formal routine business letter.

12 Written Assessment 2 hours 25%

Rewrite paragraphs by restructuring the sentences logically and effectively using correct
grammatical forms and structures in business correspondence

Final Examination
Write two (2) bad message letters: 2 hours 30%
i. Letter of complaint or adjustment
ii. Letter of resignation

100%
 Suggested Text
Geffner,A.B (2013) How to Write Better Business Letters.
Barron’s Educational Series, Inc

Poe,R.W. (2006) The McGraw-Hill Handbook of Business Letters

(4th Edition) (international Edition). Boston: McGraw Hill

Taylor,S.(2012) Model Business Letters, Email and Other

Business Documents (7th Edition). Great Britain: Financial
Publishing.
THANK YOU
Happy teaching!!!