Changes in Trends in

Hospitality Industry.
Assignmentt 1

Vedangi Khisti
2022210
CRUISE

Vedangi Khisti
2022210
 CRUISE INDUSRY TRENTS

The Use of Technology Onboard

New Destinations
Women-Centered Trips
Instagram Travel
Food and Beverages
Gen Z Impact
Solo Cruising Vedangi Khisti
2022210
 The Use of Technology Onboard

• In the upcoming year, Cruise passengers will be able to

experience a technologically enhanced cruise.
• Almost everything onboard will be turned into
technology, such as the check-in will be online, the
boarding pass on your phone, your cabin key or light
switch will be your phone scanner, and so on.
  New Destinations

• The cruisers can forge ahead towards new destinations that

people didn’t know they could go to, like new hidden gems,
journeys, and a new trend of enjoying the most out of vacation
days.
• The cruise industry provides passengers with a way to travel to
destinations that are out of the ordinary, in style and comfort, to
places around the world that are unlikely to have been visited
before.
  Women-Centered Trips
• In today’s world, women are making more money than ever before and enjoying it in
some way or another. Out of which, one thing is traveling, and almost three-quarters of
the women want to travel solo. So cruise industry has started women-centered cruising
trips.
• There are also special events for women on cruise ships, such as exhibitions, panel
discussions, and excursions to women-run businesses. There are different categories to
travel for women, such as theme cruises, singles cruises, LGBTQ cruises, upscale
cruises, party cruises, and cruises to unwind. Moreover, the cruise line ensures that
women feel safe, comfortable, and relaxed as they travel to unknown places around the
globe.
  Instagram Travel

• It's more common for people to talk about travel on social media than from other
sources. This trend applies even more than ever to new cruisers in the upcoming
year. There are more than a third million posts with hashtag travel in some way.
Before going to any place, people search for that place on Instagram for insider
information to choose where they want to head for vacation.
• Thus, this trend will continue this year and more upcoming years because, with the
help of social media, people can easily document where they’ve been and where they
will be going. Moreover, people are looking for influencers, bloggers, and experts to
help them with charming posts about particular locations.
  Food and Beverages
• A new way of cruising includes food, beverages, and an emphasis on
wellness and healthy eating. Thus, cruises are rising to the challenge with
menus that bring in something for everyone to enjoy while not getting that
unwanted fat and calories.
• With this trend, the industry has encouraged healthy eating. Even the staff
know how to help the passengers and have incredible options for every single
meal. Also, passengers with a strict diet will find it easier to eat right when
onboard.
  Gen Z Impact

• The good news is that Gen Z wants to travel very much and expects to pay for travel
and leisure travel. The upcoming year will be a year in which they actively seek to
cruise as quickly as possible. Young people have shown great interest in cruising.
Even many cruise lines have designed special Gen Z cruises for people of their age.
• They are eschewing the stereotype of backpackers staying in hostels in favor of
becoming sophisticated international tourists. Moreover, they believe that cruises
combine their cost of accommodations, food, excursions, and transportation, an all-
in-one space.
  Solo Cruising

• Solo cruising has always been popular but was quite costly for singles. Many
solo travelers want to travel but want to book a cruise within a reasonable
budget. They want to get out of their comfort zone by meeting new people
when traveling and exploring new places.
• However, they have to pay for two to book a stateroom. So, some cruise lines
started offering discounts and sales to them. Moreover, some of them created
a stateroom for one. Cruises accommodate it to the solo cruisers without any
extra single supplements.
HOTELS

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2022210
 HOTEL INDUSTRY TRENDS

Holistic hospitality, health & well-

being
Digitalized guest experiences
Deal-Seekers Vedangi Khisti
2022210
  Holistic hospitality, health &
well-being
• Preventative medicine and self-care are undisputedly trending right
now. The wellness industry is transforming into a booming
trillion dollar market and hospitality venues are well positioned to
take a large piece of the pie, especially those with existing spa facilities.
• In addition to the usual beauty and relaxation spa offering, there is
rapidly growing demand for health diagnostic technology and bespoke
treatment plans delivered by experts who conduct personal or group
sessions to develop vitality, healing, stress management, emotional
balance, mindfulness and better sleep.
  Digitalized guest experiences
• Apps are increasingly important in the way hoteliers manage
the services they provide to their customers and can now
control many aspects of the guest cycle and experience.
Needless to say, the trend towards digital and contactless
services has gained new momentum.
• Traditionally, customer-facing services are being given an
overhaul thanks to the more widespread use of technology-
assisted options, such as mobile check-in, contactless
payments, voice control, etc.
  Deal-Seekers

• The bargain hunters are out in force due

to the cost of living crisis many countries
are facing due to global conflicts, soaring
energy prices and record-shattering
inflation rates.
RESTAURANTS

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2022210
RESTAURANT INDUSTRY TRENDS

Restaurant menu trends

Contactless ordering and delivery
Pop-up restaurants
 Green kitchens and environmental concerns
The rise of vegan cuisine
Vedangi Khisti
Cloud kitchen 2022210
  Restaurant menu trends

• Restaurant menu trends are not meant to stay the same

forever. You should consider revitalizing your menu
every once in a while, even when there aren't trend
changes.
• These new restaurant trends might allow you to
evaluate your store's food concept and what room you
have to update your menu.
  Contactless ordering and
delivery
• Contactless ordering and payment options, like digital
QR-code menus and touchless payments, will become
more mainstream in todays world. In fact, 94% of
restaurants surveyed say they currently offer
contactless payment options. More than three out of
four restaurants say they take mobile wallet apps, while
50% take QR code payments.
  Pop-up restaurants

• It seems like pop-up restaurants and food trucks trade-off

as a significant trend every few years. Pop-up restaurants
offer a fun experience which many diners can't get
anywhere else. This trend is coming hand in hand with the
revival of popular fandoms such as Friends.
  Green kitchens and
environmental concerns
• Restaurant staples such as plastic straws, plastic cups, and lids, or take home
bags have people asking why those things are necessary. The solution isn't to
get rid of takeaway or disposable small wares. It's to find an eco-friendly
alternative.
• This has led to a rise in the appearance of green kitchens, where the business
focuses on reducing as much waste as possible, and trying to recycle and reuse
leftovers whenever they can.
• Using biodegradable wares such as paper straws, wax paper cups, and fiber to-
go containers are steps in the right direction.
  The rise of vegan cuisine

• With people eating less meat year-on-year, vegan cuisine is no longer

an option limited to those with full vegan diets, and as variety
increases, it’s become more appealing to people with flexitarian,
vegetarian and even omnivorous diets!
• Increasing demand will be met in restaurants across the industry with
new items on their menus, and an attempt to offer vegan and plant-
based dishes as a staple and not as a limited option for those with
alternative diets. Example- Almond milk, Soy milk.
  Cloud Kitchen
• A cloud kitchen—also referred to as a “ghost kitchen” or “virtual
kitchen”—is a commercial kitchen space that provides food businesses the
facilities and services needed to prepare menu items for delivery and
takeout. Unlike traditional brick-and-mortar locations, cloud kitchens
allow food businesses to create and deliver food products with minimal
overhead.
• Example - Faasos by Rebel Foods, Licksters, a fruit ice cream brand
AIRLINES

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2022210
 AIRLINE INDUSTRY TRENDS
CREATING A TOUCHLESS CUSTOMER EXPERIENCE
CONTINUING SANITATION PROTOCOLS
INCREASING USE OF SELF-DRIVING VEHICLES
CONTINUING TO SEE SHIFTS IN TRAVEL HABITS

Vedangi Khisti
2022210
 CREATING A TOUCHLESS CUSTOMER EXPERIENCE

• Integrating digital processes to minimize physical interactions between

passengers and airline staff improves passenger safety and sanitization while
allowing airports and airlines to enhance their efficiency and better handle cargo
operations. Ways airports and airlines can create a more holistic touchless
experience include:
• Automated check-in
• Biometric facial recognition
• Digitized bag-tracking
• Electronic boarding information
  CONTINUING SANITATION PROTOCOLS

• While integrating more touchless processes improves passenger

safety, travelers will still expect airports and airlines to continue
following stringent sanitation protocols, including:
• Cleaning high-traffic touchpoints
• Fogging planes
• Wearing masks and other personal protective equipment
 INCREASING USE OF SELF-DRIVING VEHICLES

• More airports are using self-driving vehicles to

streamline several diverse operations, including:
• Aircraft taxiing
• Snow removal: Srinagar Airport
• Baggage handling
  CONTINUING TO SEE
SHIFTS IN TRAVEL HABITS
• The air transport landscape has changed drastically in the last couple of
years. While travel will gradually pick back up again, we’ll continue to
see a shift in passenger habits in:
• Business travel: Business travel has increase by 38% year-over-year.
• Workcations: Many remote employees travel and take their work with
them. These trips aren’t strictly for business, but employees continue
working throughout — hence the fusion of “work” and “vacation.”
TOURISM

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2022210
 TOURISM INDUSTRY
TRENDS
 MOBILE BOOKINGS
 LONGER TRIPS
 BLEISURE TRAVEL
 TRANSFORMATIVE TRAVEL
 EXPERIENCE TOURISM

Vedangi Khisti
2022210
  MOBILE BOOKINGS
• Another important aspect when it comes to digitization is
mobile bookings.
  LONGER TRIPS

• Tourists are starting to dream about extended long-distance

trips & becoming a new normal.
• Countries are now a days advocating for less air travel.
  BLEISURE TRAVEL

• Bleisure tourism is a growing tourism trend where people

extend their business travel to leisure activities.
• These business-leisure trips can either be pre-planned, whereby
clients schedule their vacation within the same period of a job-
related trip. Companies may also offer their workers some
tourist experiences during work trips.
  TRANSFORMATIVE TRAVEL

• This is a new tourism trend that’s quickly gaining popularity.

Transformative travel is about not just traveling for leisure but
also aiming to make a difference in both the lives of others and
oneself.
• Volunteering trips are an example of the experiences that have
gained popularity from this trend. Travelers vacation and also
set aside time to volunteer at their travel destinations.
  EXPERIENCE TOURISM
• This trend is about having a once-in-a-lifetime experience or
gaining an emotional connection with cultures and nature.
• Another way clients want to experience their destinations is by
staying with local families rather than in hotels. This gives them
a chance to interact even closer with the locals and see their
way of life.