GROUP 4:

ARCILLA, JAYMEE LYNN T.

&
MACAPAGAL, IYAH FRANCHESKA C.
• Barriers to Communication
• Overcoming Communication Barriers
• Summary and Conclusion
BARRIERS TO
COMMUNICATION
BARRIERS TO EFFECTIVE
COMMUNICATION
The barriers that organization members
encounter can change the meaning of the
communications they receive.
TYPES OF
COMMUNICATION
BARRIERS
FILTERING
- the process of adjusting
information to make it appear
favorable or beneficial to the
recipient.
EMOTIONS
- the interpretation of
communications which may be
influenced by extreme
emotions felt by the receiver.
INFORMATION
OVERLOAD
- since there are too many pieces
of information received by an
individual may harm a person’s
processing capacity.
DEFENSIVENESS
- the act of self-protection when
people are threatened by
something or someone.
LANGUAGE
- could hinder effective
communication because the
words used may mean different
things to individuals depending
on their age, educational level,
or cultural background.
NATIONAL
CULTURE
- similar to languages, the
dominant national culture may
cause issues with communication
within an organization,
particularly if it is a multinational
corporation.
OVERCOMING
COMMUNICATIO
N BARRIERS
USING FEEDBACK
- This is usually done by asking questions
about a memo sent to subordinates or by
asking them to give their comments or
suggestions.
USING SIMPLE LANGUAGE
- This is done by avoiding uncommon
terms and flowery words that may just
cause misinterpretation.
ACTIVE LISTENING
- This means listening well to grasp the full
meaning of the communication.
CONTROLLING EMOTIONS
- When the received is affected by extreme anger,
his interpretation of a message received may not be
accurate. On the other hand, when the sender is
affected by extreme emotions, he or she may also
send or transmit inaccurate information.
OBSERVING BODY
LANGUAGE
- Nonverbal cues must always be watched
because, as the saying goes, action speaks
louder than words.
Summary and
Conclusions
Thank you!