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    The tablet rollout at Sauce & Spoon restaurants has led to increased revenue and customer satisfaction. Monthly revenue has risen 20% since implementation, while customer satisfaction scores increased 14% and average daily guest count rose 10%. Tablets have decreased wait times by 30 minutes and table turnover times. Based on this success, the company plans to expand tablets to more locations, continue tracking customer feedback, and enhance the tablet features.

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    The tablet rollout at Sauce & Spoon restaurants has led to increased revenue and customer satisfaction. Monthly revenue has risen 20% since implementation, while customer satisfaction scores increased 14% and average daily guest count rose 10%. Tablets have decreased wait times by 30 minutes and table turnover times. Based on this success, the company plans to expand tablets to more locations, continue tracking customer feedback, and enhance the tablet features.

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    Download as PPTX, PDF, TXT or read online from Scribd
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    4 views8 pages

    Impact Report

    Uploaded by

    keerthana
    The tablet rollout at Sauce & Spoon restaurants has led to increased revenue and customer satisfaction. Monthly revenue has risen 20% since implementation, while customer satisfaction scores increased 14% and average daily guest count rose 10%. Tablets have decreased wait times by 30 minutes and table turnover times. Based on this success, the company plans to expand tablets to more locations, continue tracking customer feedback, and enhance the tablet features.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 8

    Sauce & Spoon

    Tablet Rollout

    Impact Report
    Executive Summary

    ● The project was initiated to improve customer satisfaction by reducing the table runtime
    and increasing sales

    ● Our monthly revenue has increased steadily since the tablet rollout, upwards of 20% since
    September/pre-rollout

    ● Implementation of the tablets increased the average daily guest count by 10% and also
    decreased wait time by 30 minutes

    ● Next steps - Implement tablets in more locations

    ● Continue to track customer experience and satisfaction


    Customer Satisfaction: Pilot

    Q. On a scale of 1-5, please rate your experience with the tablet overall.

    This pie chart illustrates the results from the post-pilot survey.
    72% of respondents indicated a customer satisfaction score of 4 or 5.
    Customer Satisfaction: Launch

    Q. On a scale of 1-5, please rate your experience with the tablet overall.

    This pie chart illustrates the results from the post-launch survey.
    86% of respondents indicated a customer satisfaction score of 4 or 5. This is a 14% increase.
    Revenue Tablet Launch April 23

    This is a chart of Sauce & Spoon revenue, showing that after tablet implementation, revenue increased.
    July revenue was up to 20% over April’s monthly revenue.
    What Worked: Key Accomplishments

    Decreased table turn time Increased customer satisfaction

    ● Implementation of the tablets increased ● After the pilot, customer satisfaction was at
    the average daily guest count by 10%. 72%.
    ● Tablets also decreased wait time by 30 ● Once we implemented improvements based
    minutes. on feedback, customer satisfaction
    increased to 86%.
    Decreased food waste
    Increased sales
    ● Tablets identified who was receiving an
    incorrect order. ● Our monthly revenue has increased steadily
    ● Kitchen staff has taken the initiative to since the tablet rollout, upwards of 20%
    correct orders and decrease food waste since September/pre-rollout.
    by 50%. ● Tablets also helped boost revenue during
    the holiday season.
    Next Steps: Looking Forward

    Initiative Action Date

    Implement tablets in more Create new project plan for Q2


    locations new location installation

    Continue to track customer Continue surveying/ Ongoing


    experience and satisfaction gathering data through
    various means

    Expand tablet features Investigate new features like Q4


    social media integration,
    reservations, videos, etc.
    Appendix
    ● Access all resources here.

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