Professional Documents
Culture Documents
instrument, instructions,
non-response/ refusals, and
Interviewer debriefing
Rio de Janeiro
19 – 20 September 2005
Margie Schneider
HSRC, South Africa
Recap
What we have covered so far:
– Purpose of the questions and where they came from
– Core set of questions and extended set and Q X Q
specifications
– Objectives of the test
– Translation protocol
What we still need to go through:
– How to design the test and related issues
– Enumerator training
– Plan for analysis and report writing
Different components of the testing
process
• Pre-testing and expert review
• Testing internal validity on people with known
disability status (quota sampling and linked to
cognitive testing)
• Pilot testing – as for full Census or survey
• Full field test
• Aim to:
– Reduce non-response and refusals
– Manage them when they do arise
Reducing NR and refusals
• Use up to date sampling frame
• Clearly defined reasons for data collection
• Preparing the way – prior contact, letters, etc.
• Adequate interviewer training
• Allow budget for call-backs
• Plan for follow up of NR and refusals
• Separate refusals, part refusals, non-contacts
and sample loss (e.g. vacant dwellings)
Effect of each on analysis
• Sample loss: does not create bias but reduces
sample size; need large enough initial sample
to take these into account
• Refusals and non-contact: bias where these
respondents might be different to those
respondents reached
• Need to understand reasons for refusals and
non-contacts – during pre-testing and pilot
stage
Interviewer debriefing
• Interviewers are well placed to evaluate
process and content at an early stage
• Interviewers should note comments in
margins of questionnaires
• Different approaches:
– Group discussion (focus group technique)
– Interviewer rating forms
– Standardised interviewer questionnaires
– Combination of all three
Enumerator training
Rio de Janeiro
19 – 20 September 2005
Margie Schneider
HSRC, South Africa
General points
• Select some disabled interviewers
• Importance of all interviewers having a good
understanding of what disability is and is not
and how it relates to the questions asked
• Avoid using term ‘disabled’ or ‘with
disabilities’
• All interviews are face to face
• Translation training
General points (contd.)
• Confidentiality and understanding what this means
• Getting informed consent (ethics clearance?)
• Interviewers must be able to explain purpose of
survey
• Read questions in set order and with set wording
• Editing in field of completed questionnaires
• Submitting of completed interviews to head office
Types of interviews
• Direct: respondent answers for him or
herself
• Interpreted: an interpreter ‘translates’ and
respondent answers directly
• Facilitated: a third party assists in explaining
(e.g. intellectually disabled person)
• Proxy: a person responds for another (e.g.
child)
Interviewing disabled people
• Show respect and treat the person like
anyone else
• Don’t use first names unless permitted
• Address the person directly (not their
attendant)
• Ask how you can adapt your presentation to
make it easier (no need to ask what is wrong
with person)
Hearing difficulties
• Lip reading
• Lighting
• Face the person
• Get person’s attention before speaking
• Reduce background noise
• Set the context – especially when changing
topics
• Use written communication (literate)
Physical difficulties
• Accessibility of building where conducting
interviews
• Presence of attendant and confidentiality issues
• Get to same level (e.g. sitting for person using
wheelchair)
• Person to be seated comfortably
• Address person directly
• Pointing may be difficult
• Person may need breaks to move around
Visual difficulties
• Large print and small print for cue cards
• Braille versions of cue cards
• Good contrast printing for pictures and print
(black on white or yellow)
• Identify yourself and others in the room
verbally
Communication difficulties
• Clarify preferred mode of communication
• Repeat what you think was said to clarify
unclear speech
• Limit to yes / no questions
Specific learning difficulties
• Manage problems in spatial orientation,
hand-eye coordination
• Limit auditory, visual and tactile distractions
• Avoid written text
• Explain carefully (if verbal language skills
are affected)
Intellectual difficulties
• Be careful with informed consent
• Explain terms simply
• Listen carefully
• Have familiar person (friend or relative)
close by
• Use pictures or role play with little human or
animal figures
Emotional or mental health
difficulties
• Side effects of medication
• Break up interview if too fatigued
• Give encouragement and support
• Manage expressions of frustration
• Manage stress
Hidden difficulties
• Might not come forward with information
because of fear of stigma
• Effect of medication
• May need to break up interview