Chapter 05

Point of Sale
Technology

Information
Management

1 HM Program
 Keyboard Surfaces
▪ Hard Keys Versus Soft Keys

HM Program 2
Menu Boards

HM Program 3
 POS Terminal Keys

• Preset keys
• Price look-up (PLU) keys
• Function keys
• Settlement keys
• Modifier keys
• Numeric keys

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POS Terminal Keys

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 Preset Keys

• Preset keys maintain the price, descriptor,

department, tax and inventory status for a
select group of menu items.

• Each preset key or screen icon is normally

associated with a department code and a
printer routing code.

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 Price Look-Up (PLU) Keys

• Since terminals have a limited number of preset

keys, PLU keys are used to supplement
transaction entries.

• The user identifies a menu item by using a

unique reference code number (usually up to
five digits).

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 Function Keys

While preset and PLU keys are used for order entry
purposes, function keys help the user to process
transactions.

Sample function keys include:

• clear and void (both used for error correction)
• discount (used for legitimate price alteration)

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 Settlement Keys
Settlement keys enhance revenue accounting
controls by classifying transactions by payment
method at the time of settlement. Those methods
include:

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 Modifier Keys

• Modifying orders (special requests): Modifier

keys allow servers to relay preparation
instructions to remote workstation printers
or monitors in F&B production departments.

• Modifier keys may also be used to alter menu

item prices.

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 Operator Monitors and Customer Display Unit

• A POS terminal typically contains an operator

monitor and may also support a Customer
Display Unit.

• Customer display units can rest atop, inside,

or alongside the POS device. They permit a
guest to observe the operator’s entries.

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 Touchscreen Terminals

• A touchscreen terminal displays data on areas of

the screen that are sensitive to touch.
• A touchscreen terminal often requires
significantly less counter space.
• Touchscreens simplify data entry and are often
selected over traditional screens and POS
keyboards.

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 Self-Service Order Entry
• Some restaurants use touchscreen
terminals that allow customers to
place their orders directly.

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 Handheld Terminals
• A handheld terminal is able to perform
most of the functions of a pre-check POS
terminal (like Micros POS terminals).
• Handheld units have low-frequency FM
radio transmitters and receivers or
simply work on Bluetooth wireless.
• Tablets incur lower fees for software
upgrades, system support and auxiliary
functionality.

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Handheld Terminals

HM Program 15
Handheld Server Terminal

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 Various Payment Methods

▪ Cash
▪ Debit Cards
▪ Credit Cards
▪ Gift Cards

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 PCI DSS Objectives
PAYMENT CARD INSTITUTE DATA SECURITY STANDARDS
• Build and maintain a secure network.
• Protect cardholder data.
• Maintain a vulnerability management
program.
• Implement strong access control
measures.
• Regularly monitor and test networks.
• Maintain an information security policy.

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 Labour Master File

• Employee name, number & Social Security

number
• Hourly wage rates and hours worked
• Gross hourly wages, declared wages, tips (or
tip credits)
• Credits for employee meals
• Number of guests served and/or gross sales
generated

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 POS Consolidated Reports

• Activity reports
• Sales and payment summary report
• Sales by time of day report
• Sales analysis reports
• Daily transactions report
• Productivity reports

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 Video on POS Consolidated Reports

https://www.youtube.com/watch?v=CW7wTPdNxWQ&t
=22s

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 Purpose of these Systems

• Monitor progress toward goals.

• Measure performance.
• Identify trends / patterns.
• Evaluate alternatives.
• Support decision-making.
• Assist in identification of corrective
action.

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 Functions

• Enables managers to monitor/administer

the transactions/activities
• Provides control over business resources
• Produces timely/comprehensive reports
formatted to meet managers’ needs
• Eliminates unnecessary documents
• Streamlines procedures

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 Duties of the Property Systems Manager
• Plan and control MIS activities.
• Select department systems managers.
• Manage multiprocessor environments
• Design/use back-up and security controls.
• Oversee local and wide area networks.
• Request system modifications and
upgrades.
• Document system changes.

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 Converting Data into Information
• Data are converted into information through a
cycle of events identified as;
Input Processing Output
• During input, data are collected and organised
to simplify processing.
• During processing, data are manipulated or
arranged to generate meaningful output.
• The output, can be reported for immediate use
or saved for future reference.

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 Types of Data

There are three distinct types of data:

• Alpha data consists of only letters, e.g., the
names of menu items, employees and hotel
guests.
• Numeric data consists of only numbers, e.g.,
menu prices, transaction amounts and
occupancy percentages.
• Alphanumeric data consists of both letters and
numbers, e.g., a hotel’s street address, a menu
item’s description and personnel records.

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 Binary Coding
• Regardless of type, data must be translated into
binary code in order for the system to process it.

• Bit: smallest unit of electronic data (either 0 or 1)

• Byte: sequence of bits representing a single character

and a measurement of memory

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 Binary Coding
• 01001000 01100101 01101100 01101100 01101111 00100000 01100101 01110110 01100101 01110010 01111001 01101111 01101110
01100101 00100001 00100000 01010111 01100101 01101100 01100011 01101111 01101101 01100101 00100000 01110100 01101111
00100000 01110100 01101000 01101001 01110011 00100000 01100001 01101101 01100001 01111010 01101001 01101110 01100111
00100000 01101100 01100101 01110011 01110011 01101111 01101110 00101100 00100000 01101101 01100001 01100100 01100101
00100000 01100010 01111001 00100000 01111001 01101111 01110101 01110010 00100000 01100001 01101101 01100001 01111010
01101001 01101110 01100111 00100000 01110100 01100101 01100001 01100011 01101000 01100101 01110010 00100000

What do you think this code is saying in English text?

http://www.unit-conversion.info/texttools/convert-text-to-binary/

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Database Management, Hospitality Functions

• Personnel management
• Payroll processing
• Marketing research
• General ledger accounting
• Tax reporting
• Direct mail marketing
• Sales reporting

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 Customer Relationship Management
• Given guests’ transaction histories, marketing
and sales staff can better understand an
individual guest and sell additional hospitality
products and services that directly meet the
guest’s needs.

• Software that supports this level of

individualized marketing is called Customer
Relationship Management or CRM software.

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Chapter 05

QUIZ TIME

31 HM Program
QUIZ - 01
Which of the following point-of-sale order entry units can be used by
customers to place orders without interacting with staff members?

A) touchscreen terminal
B) AFNR terminal
C) wireless terminal
D) magnetic strip terminal

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QUIZ - 02
Which of the following settlement devices is used when a guest enters his or
her personal identification number on a numeric keypad at a cashier station
and settles the bill by an electronic transfer from the guest's account to the
restaurant's bank account?

A) smart card
B) debit card
C) magnetic strip reader
D) power platform

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QUIZ - 03
Kaucia used her cell phone to pay for merchandise at a local store by simply
waving her phone near one of the store's contactless POS readers. Kaucia's
cell phone is equipped with __________ technology.

A) RFID
B) NFC
C) MMS
D) AFNR

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QUIZ - 04
Encrypting transmission of cardholder data is a requirement for which of
the following PCI objectives?

A) Regularly monitor and test networks.

B) Protect cardholder data.
C) Maintain a vulnerability management program.
D) Build and maintain a secure network.

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QUIZ - 05
Which of the following reports generated by a point-of-sale system would
help managers determine responsibility for unsettled guest checks?

A) outstanding checks report

B) sales analysis report
C) labor master report
D) open checks report

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QUIZ - 06
Gift cards issued by banks are called ________ cards; gift cards sold by
retail establishments are called ________ cards.

A) hard; soft
B) closed loop; open loop
C) soft; hard
D) open loop; closed loop

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QUIZ - 07
Systems that can automatically dispense drinks according to an operation's
standard drink recipes and count the number of drinks poured are called:

A) automatic drink dispensers.

B) power platforms.
C) automated beverage systems.
D) bar code systems.

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QUIZ - 08
An MIS is designed around the:

A) information needs of managers.

B) information needs of the guest.
C) information needs of the maintenance department.
D) capabilities of vendors.

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QUIZ - 09
The design and implementation of information security controls at a large
hotel is typically performed by:

A) the security department manager.

B) individual department system managers.
C) the general manager.
D) the property systems manager.

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QUIZ - 10
Which of the following computer terms relates to the transformation of raw
facts and isolated figures as input (data) into timely, accurate, and useful
output (information)?

A) data configuration
B) data integration
C) data processing
D) data streamlining

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QUIZ - 11
Exploring a database to uncover patterns and relationships relevant to a
decision or issue at hand is called data _______.

A) mining
B) dumping
C) warehousing
D) marketing

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QUIZ - 12
Which of the following database structures can be organised around several
subject areas such as guests, spending pattern, and length of stay?

A) two-dimensional relational databases

B) multidimensional databases
C) plasma databases
D) hierarchical databases

HM Program 43