Emotions

and Moods

Dr. Sasmita Mishra

KIIT School of Management
What are emotions and moods?
• Emotions: Intense feeling directed at
someone or something.

• Moods: are less intense feelings than

emotions and often arise without specific
event acting as a stimulus.
 Affect, Emotions and Moods
Affect
Defined as a broad range of feeling that people experience.
Affect can be experienced in the form of emotions or moods

Emotions
Caused by specific event
Very brief in duration
Specific and numerous in nature
Usually accompanied by distinct facial
expression
Action oriented in nature
Moods
Cause is often general and unclear
Last longer than emotions
More general (two main dimensions)
Generally not indicated by distinct
expressions
Cognitive in nature
 The basic Emotions
Happi Sadne
ness ss Disgus
Fear Angert
Surpri
se
The basic Moods: Positive and Negative Affect
Functions of emotions

Do emotions make us Irrational?

Do emotions make us ethical?

Thinking

Feeling

Decision Making
 Theories of emotion
• James-Lange theory
• Cannon-Bard theory
• Schachter and Singer’s two factor theory
James-Lange Theory of Emotion
Cannon-Bard Theory
Cannon-Bard Theory
When cognitions and emotions conflict

• Experience mental tug-of-war

• Executives take quick decisions based on gut
feeling and best decisions by logically
analyzing
 Cognition and affect
• How affect influences Cognition
• How cognition Influences affect
Sources of emotion

e p
S le
Age

Da
ya Exercise
tim nd
e
r
Pers the
o nali
ty ea
W
ial
Stre
ss Soc es
viti
acti

Emotions
Day of Week Impact on Mood
Time of Day Impact on Mood
Weather influencing moods
 Gender and Emotion
Men
Believe that displaying emotions is
inconsistent with the male image
Are innately less able to read and to
identify with others’ emotions
Have less need to seek social approval by
showing positive emotions
Women
Can show greater emotional expression
Experience emotions more intensely
Display emotions more frequently
Are more comfortable in expressing
emotions
Are better at reading others’ emotions
 Emotional Labour
An employee’s
expression of
organizationally desired
emotions during
interpersonal
transaction at work
Emotional dissonance

Inconsistencies between
the emotions people
feel and the emotions
they project
Emotional labour
How managers can influence moods?

What about emotional contagion?

 Principles of Pike Place Fish Market in
Seattle, Washington

Many companies specifically teach employees

these principles
• Play
• Make their day
• Be there
• Choose your attitude
 IQ v/s EQ

20%

80%

The research shows that IQ can help you to be successful to the extent

of 20 percent only in life. The rest of 80 percent success depends on

your EQ 30
 Professional Success

IQ EQ
GETS YOU GETS YOU
HIRED FIRED/PROMOTED

THE PROFESSIONAL SUCCESS

31
 IQ VS EQ
IQ
Helps you get in the door
Measure of ability to learn or understand
Trying to convince someone by facts
Being at the mercy of emotions because
you don’t understand them
Book smart
Gets you through school
EQ
Helps you succeed at job
Measure of ability to use your emotions
and logical skills
Trying to convince someone by reasoning
Understanding and managing emotions and
using them for good reasons
Heart smart
Gets you through life
32
 Emotional Intelligence defined
The capacity for recognizing our own feelings and those
of others, for motivating ourselves, and for managing
emotions well in ourselves and in our relationships
--- Daniel Goleman

33
Emotional Intelligence (EQ)

Self
Self Awareness
Management

EQ
Social
Social Skills
Awareness

34
 Take a test
Seldom sometimes Often usually

1 I am aware of my feelings at any given

moment
2 I am aware of my daily moods
3 I know what triggers my anger and
frustration in my day-to-day job
4 I know what strength I can offer to my
employers
5 I know my weaknesses and how it affects
my actions
6 I am confident that I have much to offer
to my employer
7 I manage my anger without much
difficulty
 Cont…
8 I am patient with myself and others as and when I go through difficult
times at my job.
9 I manage stress without becoming too frazzled.
10 I can deal easily with change.
11 I am comfortable in trying new things.
12 I see obstacles as a challenge and strive to find solutions.
13 I am self motivated and do not need external rewards and incentives.
14 My coworkers say that I understand and support them.
15 I am able to read others fairly well by what they do and say.
16 My coworkers say that I have good handle on seeing things as they truly
are.
 Cont…
17 I am good at assessing the reality of situation and facing it openly.
18 I like to help others and serve my community.
19 My coworkers say I am often thinking of others and a group as a whole.
20 My coworker describe me as an honest person.
21 I communicate openly and express my views without offending others.
22 My coworkers describe me as a good team player.
23 I am able to maintain my work and personal relationships and develop new
ones.
24 I deal with disagreements openly and confidently
25 Others would say that I inspire and encourage them to reach their goals
26 Others would say that I value and respect them and the work that they do.
 Your EQ Score
• Score:
• 78 and above = high EQ
• 52-77= moderate level EQ
• 51 and less = low EQ
 Dimension Scores
• Statement 1-6, self awareness:__________
• Statement 7-13, self management:___________
• Statement 14-19, social awareness:__________
• Statements 20-26, Social Skills:____________
Thank You