Assertiveness

Mushtakhusen S. M.
IBS Hyderabad
Ability to express our
thoughts, feelings, opinions,
beliefs, and needs directly,
openly, honestly, and
appropriately, while not
violating the personal rights
of others.
 Interpersonal Behaviour
Styles

Passive Aggressive Assertive

 Why
Assertiveness?

Better time management

Negotiate effectively
& increased self esteem

Open a direct & honest

communication

Stick to personal action plan

Control & deal effectively with

intimidating circumstances

Improve personal effectiveness

 Assertive Behaviour

REFUSAL
ASSERTIVENESS

Types of EXPRESSING
Assertive FEELINGS
Behaviour

REQUEST
ASSERTIVENESS
 Refusal Assertiveness

How to say “NO” at the

right time in a right way State position - NO..I can’t

Expression of understanding-
Explain reason - I have
I hope you can find
something else to do
something else
Expressing Feelings

IIam
Youappreciate
did
Give a good
upset
proper
by
Negative
Positive
your Feelings
effort
job
your
reasons
work
 Request Assertiveness
To get information / clarification, ask what you
want

Explain what you want me to do

Let me finish one project before starting the

other

You gave me two different instructions

Please don’t yell at me in front of others

 Assertive Skills

1 Persistence 15 Challenge false information

2 Objectivity 26 Pumping negatives/fogging

13 Validation 17 Humor

24 Owning 28 Inner Dialogue Intervention

How Assertive are you?