Food &

Beverage
Services
 OBJECTIVES:
1.1 To perform “TAKING RESERVATION”.
(PSYCHOMOTOR)

1.2 To discuss taking reservations, types of reservation,

different types of bookings and ways on taking
reservations. (COGNITIVE)

1.3 To develop self- confidence and communication

skills. (AFFECTIVE)
Food &
Beverage
Services
 TOPIC
Types of Reservation, Different Types of
bookings, Ways on how to answer call from the
guests.
Recall Activity: “WHAT IS IN THE BOX”

Each student pick a question inside the box

and will read the question written in it
regarding the restaurant, types of restaurant,
functions of restaurant and staff/ management
in a restaurant.

Teacher will play a song while the box is

moving to right. If the song stops, the person
who last handled the box will be the one to pick
and answer the question
 PICTURE ANALYSIS:

Pictures of different types of taking reservation.

Students will try to guess if what is wrong in the

picture.
 WHICH IS CORRECT?

ANSWER THE PHONE WHEN CUSTOMER IS DON’T ANSWER THE PHONE WHEN
CALLING. CUSTOMER IS CALLING.
ANSWER THE PHONE WHEN CUSTOMER IS
CALLING.
 WHICH IS CORRECT?
HELLO MAM,
GOODMORNING. THIS IS
KRISTINF OF PRUDENCE
HELLO, WHAT DO YOU
RESTAURANT. HOW MAY I
WANT?
HELP YOU
 HELLO MAM,
GOODMORNING. THIS IS
KRISTINF OF PRUDENCE
RESTAURANT. HOW MAY I
HELP YOU
 WHICH IS CORRECT?

SMILE WHEN ANSWERING BE SERIOUS WHEN

THE CALL ANSWERING THE CALL
SMILE WHEN ANSWERING
THE CALL
 PICTURE ANALYSIS:

Pictures of different types of taking reservation.

Students will try to guess if what type of bookings

are in the picture.
Taking Reservation
What is taking
reservation?
 Taking reservations are an
arrangement guests make in
advance to confirm a table
for their party at a specified
time.
Example:

We made dinner reservations at the

restaurant for 6 o'clock.

I would like to make a table

reservation for a dinner date.
Example:

We made family reunion reservations

at the restaurant for 8 o'clock, Good
for 10 person.

I would like to make a table reservation for a my

birthday celebration. Make 1 long table and good for
20 person plus high chair for my baby. A total of 21
guests.
 Types of Reservations
Manual Reservation System Online Reservation System
 Types of bookings/reservation
• Accommodation suppliers
• Aircraft
• Cruise ships
• Coaches or buses
• Limousines (rental cars/ vans)
• Day/ Extended tours
• Dining and meal reservations
• Entertainment
• Tourist Attractions
• Other Venues
Accommodation suppliers

– guests will need to have room

bookings processed
in order to stay at establishments
that provide accommodation
such as hotels,
apartments, resorts, guest
houses, caravan parks.
 Aircraft

– passengers need to have "Seats"

booked for all types of air travel
they
undertake. These bookings will
vary according to the airline
chosen, class of
travel such as first class or
economy, date of flying (e.g. high
season or low
season or facilities that are
included such as food or movies).
 Cruise ships

– passengers on cruise
ships need to make
bookings for the dates
of their cruise. This sort of
reservation may include
meals while on board.
Coaches or buses

– to travel from one

place to another or
to visit a tourist
destination.
 Limousines (rental
cars/vans)

– customers can book

transport to either drive
themselves around or
have a chauffeur
included with the
vehicle.
Day/extended tours

– includes meals and

maybe
accommodation and
entrance
fees to tourist parks.
Dining and meal
reservations –
table bookings
for restaurants
and/or eating
houses.
Entertainment – a
ticket booking
such as theatre or
music concerts.
 Tourist attractions
– events such as
the different ethnic
festivals of the
Philippines.
Other venues – some Airlines
will book accommodation for
guests. If one hotel
is fully booked, they might
make a reservation at another
hotel. Travel agent’s
book theatre or concert
tickets.
 Brainstorming
Give your idea about
the ways in taking
reservation.
 Some Ways Reservations May Be Received
Reservations can be received by an establishment in many ways
depending on where they are, what they are offering and what
technologies they have available.

1. Over the telephone – customers dial the establishment

directly.
2. In person – the customer comes into the establishment
and communicates directly with the staff.
3. Mail – in some countries today, this is almost an
extinct form for making a reservation.
4. Email – a booking done through an e-mail address.
5. Facsimile (fax) – this is another form of communication
that is being replaced by technology.
 Think About This!
What is the significance of taking
reservation?
Enumerate the different types of
bookings.
What is the significance of taking
reservation?
1. Assurance for accommodation.
2. For convenience and security.
 Enumerate the different types of bookings.
• Aircraft
• Cruise ships
• Coaches or buses
• Limousines (rental cars/ vans)
• Day/ Extended tours
• Dining and meal reservations
• Entertainment
• Tourist Attractions
• Other Venues
Count 1 to 3..Each group will be given an envelope which contains activities. The first group to finish the
activity will receive 10 points for their performance.

Tableau – Group presentation

Group A- ROLEPLAY( answering telephone
call for taking reservation for hotel)

Group B- Puzzle (forming the pictures

related in taking reservation)

Group C- Make a “poster” related for taking

reservation in relation for todays common
used by the people.
 Each student will answer a questionnaire.
1 WHOLE SHEET OF PAPER

In Food and Beverage Services, how

important is your full knowledge about
After taking this In Food and the course? Prove your answer.
course, what would Beverage Services,
be your plan when it
comes to career
how important is Write the different
choices? How do your full knowledge types of bookings/
you see yourself in about the course? reservation. Give an
the future if you will Prove your answer. example in every
pursue this course?
type of bookings
 ASSIGNMENT:

Make a journal about taking reservation and its

importance in today’s world.