ISO 9001:2015

Awareness

DATE: 22 May 2023

Learning objectives:

•Provide background knowledge of ISO

9001
•Benefits of ISO 9001:2015 certification
•Over view of the approach to continuous

improvement .
 What are standards
A standard is an agreed upon way of doing
something
It could be about making a product, managing a
process, delivering a service or supplying
materials.
Practices prepared by experts in their field
Developed by ISO committee’s steering and
working groups
About ISO:

•Non-governmental organization[NGO] established

in 1947, based in Geneva, Switzerland
•It is the world’s largest developer of voluntary

international standards, based on global and

market relevance
•over a million organizations in 187 countries have

adopted it as their QMS standard.

 What is ISO 9001 and it’s purpose:
It is a business management tool that provides an
internationally recognized baseline applied to any
type of organization. The standard is used by
organizations to demonstrate their ability to
consistently provide products and services that
meet customer and regulatory requirements, and to
demonstrate continuous improvement.
ISO helps change the focus of the organization
from “fire fighting” the latest problem, to sustained
improvement based on “real” information.
why QMS - ISO 9001

The purpose of a quality management

system is to ensure every time a process
is performed, the same information,
methods, skills and controls are used and
applied in a consistent manner. If there
are process issues or opportunities, this
is then fed into the quality management
system to ensure continuous
improvement
Good things happens when organization
achieve ISO 9001

•Customers express more

satisfaction, and profits increase.
Good things happen when organization
achieves ISO 9001

•Organizationalboundaries tend to
break down as people work together
across functions and levels.
Good things happen when organization
achieves ISO 9001

•Operating costs drop as management

puts out fewer fires,
rework is reduced, warranty and after-
sales support costs fall,
and efficiencies increase.
Good things happen when organization
achieves ISO 9001

•Increased productivity occurs as the

correct information,
equipment, tools and documentation
are put into place.
Good things happens when organization
achieve ISO 9001

•Customer audits happen less frequently.

•It reduces customer complaints.
Good things happens when organization
achieve ISO 9001
•Employee training processes improve as
database of the necessary skills and
procedures are developed to get
jobs done properly.
 Benefits of ISO 9001 certification:

•Increase in efficiency, productivity

and profit.
 Benefits of ISO 9001 certification:

•Consistentoutcomes, measured
and monitored.
 Benefits of ISO 9001 certification:

•Improved customer retention and

acquisition.
 Benefits of ISO 9001 certification:

•Globally recognized standard.

•It improves customers’ confidence in

product/service quality.
 Benefits of ISO 9001 certification:
•It
results in reduced operational
cost through better management of
non-conforming products.
Benefits of ISO 9001 certification:

•Stafftraining is improved and

better focused.
•The customer has improved

interest in the company’s products

and services.
Benefits of ISO 9001 certification:
•Improved staff morale due to
clearer lines of communication.
Benefits of ISO 9001 certification:
•It
also reduces equipment
breakdown through the
implementation of effective
preventive maintenance programs.
 Techniques and tools to be applied for process improvement

Establish objectives
Take actions to continually necessary to deliver
improve process performance – results in accordance
effectiveness and efficiency with customer
Act Plan requirements
• What to do
• How to improve • How to do it
and the organisation's
next time? policies

Check Do
• Do what was
• Did things happen planned
according to plan?
Monitor and measure Implement the
processes and product processes
against policies, objectives
and requirements
‘In The Race For Quality,
There is no finish line
David kearns
 THANK
YOU!
ANY QUESTION?