Professional Documents
Culture Documents
NEED ANALYSIS
The bigger picture
Organisational performance
Employee performance
Training helps to
Existing bridge the gap
Required
• Skills TNA is a tool to • Skills
• Knowledge identify the gap • Knowledge
• Attitudes • Attitudes
TNA in essence…
1 Start with future organisational goals and challenges
3 Assess required employee Skills, Knowledge and Attitudes to deliver the performance
DEVELOP IMPLEMENT
EVALUATE
Analysis Input
Organizational analysis
Objectives, Resources Process
Environment
TRIGGER
(AOP)< (EOP)
Operational analysis Identify Performance
Expected Performance (EP) Discrepancy (PD)
PD= EP-AP
And
Causes of PD
Person analysis
Actual Performance (AP)
Output
Step 1: Define the problem
Describe Discrepancy
IGNORE
REJOICE
Step 3: Determine Cause(s)
Is it a problem of skill
or
a problem of will?
I don’t
I don’t
wanna!
wanna! I don’t know
how.
If a skill deficiency..
Provide training
Provide practice
Provide feedback
Simplify the task
Develop a job aid
OJT
Transfer
Terminate
Yes, it is a problem of will...
Reward/ Change
Performance
incongruence? contingencies
WHEN ?