Caitlin Bennion

4731 W Mona LN
West Jordan, UT 84084
801-808-6999
Caitlin.N.Bennion@aexp.com

Skills/Accomplishments
For American Express:

Successfully graduated from CENs leadership program (L.E.A.D.)

1 year coaching internship
Sucessfully administered 4 verbal presentations in a classroom setting in a 1 month timeframe
As a new-hire trainer, I graduated 100% of my students in the alloted 12 week time frame
Ability to recognize how people learn in order to help them graduate training quickly, as a trainer
3 years No.1 rating in year-end review
Brand Ambassador Award in 2013
Proficient in Word, 10-key, Excel, and PowerPoint

Work Experience
American Express
March 2011 - Current

RC Willey
2007 2011

New-hire internship
1 year coaching new-hire internship of over 24 students
Administer daily feedback sessions to new-hires
Earned a Brand Ambassador award in 2013 by exceeding customer
expectations and building long-term loyalty
Excelling in communication skills in a professional and positive manner
Customer Care Representative
Demonstrate the importance of having outstanding availability, keeping
stats above goal, while maintaining high customer care
Efficiently providing service and product information to all AMEX
cardholders by receving 100% compliance on all calls monitored
Average 90 calls per day
Manage and responds to a high volume of requests; e.g., payments,
billing inquiries, product information of over 20 different cards,
complaints and account resolutions
Teller/Customer Service
Provided the highest quality customer service necessary to sustain
customer base and satisfaction
Dealt with over 30 customer a day, respond to customer inquiries,
complaints, billing questions and payment requests
Demonstrated leadership abilities by displaying unwavering commitment
to customer service with the ability to build productive loyalty

Education

28-Nov-2014

Currently pursuing Accounting and Business Management Degree at Salt

Lake Community College

AXP Internal

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