Anna Bettencourt

540 Wildwood Way

Susanville, CA 96130
530-310-6653
annabettencourt26@yahoo.com
QUALIFICATIONS

Exemplary customer service skills, able to work under pressure, multi-task, Bilingual/Spanish,
knowledge of POS systems, Microsoft Office 2003, type 40 wpm, able to operate a variety of office
machines, two way radio, database, filing, multi-line telephone system, twenty years experience in food
and cocktail preparation and service, as well as working as a line cook in the kitchen, money handling,
inventory, ordering, dispatching, scheduling, honest and reliable team player.

EXPERIENCE

7/2009-present Diamond Mountain Casino Susanville, CA

Server/Cook
Customer Service, greeting guests, taking orders, making sure all guests receive all discounts
that apply, data entry into POS computer system, money handling, recording all club card
member numbers, cleaning, stocking, general side work, working as a team member to ensure
guests get the best possible service. Occasionally worked in kitchen as a line cook.
5/2006-2/2008 Applebee’s Gilroy, CA
Bartender/Neighborhood Expert
Greet guests at the bar, take food orders, money handling, prepare all server alcoholic beverages as
well as ice cream sundays, smoothies, milkshakes, responsible for overall maintenance of the bar,
cleaning, stocking, required to keep daily bar log as well as a waste sheet, data entry on POS system,
trained employees, responsible for daily tip share
6/2003-10/2005 Sevinson Bar & Grill Stevinson, CA
Bar Supervisor
Supervised employees, inventory management, analysis and procurement of all bar related supplies,
daily balancing of cash drawers as well as monitoring petty cash usage and payouts, food and
cocktail preparation and service, and any other job related activity needed to maintain overall fiscal
and operational control.
6/2005 – 1/2006 Rooster Ranch Stevinson, CA
Office Assistant
Daily registration and license verification of all hunters, Created all Fish and Game reports,
maintained hunters database, informed all callers on club operations, took reservations, dispatched
directions, assisted Operations Manager with anything required to operate a productive office.

EDUCATION

1979-1983 - Diploma-Los Banos High School

1998-1999 - Certificate of Completion/Employability
Merced College/Vocational Training,
R.O.P. Adult Office Occupations
1998-1999 - Merit Award Winner
2009- Successfully completed the TIPS program

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