INEFFECTIVE

COMMUNICATI
ON IN AN
ORGAnisation

Presented to : Prof. Swati Mankad

 COMMUNICATION
 Latin Word Communicare
Meaning: to impart, to make common, to
share or to transmit.
 An exchange of information between the

giver/sender and the receiver; between the

source and destination.
ORGANISATIONAL COMMUNICATION
 General communication processes and dynamics within
organizations.
 Includes:
 Decision-making and
conflict management.
 The use of symbols to
create and maintain
organizational images
and values.
 Power and politics within
organizations.
 Human interaction with
computer technology.
Causes of Ineffective Communication

 Perceptual and
Language Differences
 Information Overload
 Inattention
 Time Pressures
Causes of Ineffective Communication

 Distraction/Noise
 Emotions
 Complexity in

Organizational Structure
 Poor retention
 Effects of Ineffective Communication

 Short-term impact
 Spread of misinformation.
 Delay in transmission of
information.
 Erosion of employee trust
and confidence.
 Conflicts between employees
and management.
 Misinformed employees
can make wrong decisions.
 Internal brand image suffers.
 Effects of Ineffective Communication
 Long-term impact
 Lack of coherent and

shared vision.
 Low employee morale

results in lower
productivity.
 High employee turnover.
 Types of Organisational Communication

 Formal Communications
• Upward and Downward

Communications
• Lateral Communication
• Diagonal Communication
 Informal Communication
• Grapevine Communication
 Feedback Communication
Ways to Overcome Ineffective Communication

 Eliminating differences
in perception
 Use of Simple Language
 Reduction and elimination

of noise levels
 Active Listening
 Emotional State
 Ways to Overcome Ineffective
Communication

 Simple Organizational Structure

 Avoid Information Overload
 Give Constructive Feedback
 Proper Media Selection
 Flexibility in meeting the targets
 Ways to Overcome Ineffective
Communication
 Clarity of Purpose
 Completeness
 Conciseness
 Modify the message according to the

audience
 Multiple Channels of communication
 Make effective use of Grapevine
 How to Improve Superior – Subordinate
Communication

 Communicate needs.
 Share skills and knowledge.
 Create a motivation cycle.
 Establish empowerment

expectations.
 “Communication is not an
end in itself; it is a means to
THANK YOU