CASES IN PATENT

July 2010

1. If the client wants to get the money back, after the client got another
consultant?
2. The client wants to speed up the process without considering the capacity of
Ambadar personnel –paying emergency urget, Indonesian filing system
3. They want some discounts. Sekian pengajuan dapat ketentuan discosunt,
relationship with the client.
4. The client doesn’t want to continue – confirmed filing,
5. The client is still making hanging decision - monthly reminder
6. Tertukar antara reference number and nomor permohonan
7. Salah satu staff salah memberikan nomor reference (jarang but happen)
8. Client move to other agent
9. Client didn’t give instruction to patent, we give to extend
10.During holiday, client still wants to process in patent office acknowledge
11.Client asks more status,
12.We never receive correspondence from client
13. Biggest case is the deadline is passed- this is about penalty/fine fee