Final Project

Industrial Relation Management

Consumer Protection in Pakistan
Instructor: Mr. Adil Kashmiri
Submitted By:
1.
2.
3.
4.
5.

Amina Muhammad Saeed

Amnah Imtiaz
Faiza Mughal
Qurat-ul-Ain
Tanya Mansoor

Class: MPhil HRM

Semester III
Submitted On: 27th June, 2012

ACKNOWLEDGEMENT
First of all we would thank to Allah Almighty the gracious & Merciful,
Omnipresent who enables and awarded courage and helps us in every field of life
especially in the completion of this project.
&
Secondly, our honorable teacher Mr. Adil Kashmiri, whose devotion, attention and
professionalism provided us all the opportunity to get this target. He always made
himself available for help.
&
Wish to acknowledge our appreciation to all those who assisted us in the
preparation of this project.

Table of Contents
Consumer Protection .....................................................................................................................1
Meaning & Importance ................................................................................................................1
Consumer Law .............................................................................................................................1
International Perspective ..............................................................................................................2
Consumer Issues ...........................................................................................................................3
How To Protect Consumers ..........................................................................................................4
Consumer Protection Laws in Pakistan ....................................................................................4
Specific Consumer Protection Laws ........................................................................................4
Punjab Consumer Protection Act 2005......................................................................................10
Definitions ............................................................................................................................10
Explanation of PCPA ............................................................................................................12
Importance of PCPA ..............................................................................................................15
Condition of CPA in Pakistan .................................................................................................17

Consumer Protection Through Promoting Competition .........................................................23

Facilitating Consumer is Right ...................................................................................................24
Redressal of Grievances ..............................................................................................................26
Cases in Pakistan..........................................................................................................................27
Case Laws.............................................................................................................................30

Conclusion ....................................................................................................................................51
References .....................................................................................................................................52