OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE STANDARD LESSON PLAN HOUSEKEEPING OPERATIONS HK I 06 DRY MOP A FLOOR
IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET TASK TITLE

Dry mop a floor

TRAINING AIM

Know the procedure of dry mopping a hard floor To dry mop a hard floor to achieve the required standard of

TRAINING OBJECTIVE

cleanliness Trainee should know the difference between wet mop and

SPECIAL NOTES

dry mop Trainer and trainee to stand-side-by-side (check left or right handed) in a area where dry mopping can be appropriately demonstrated
MATERIALS AUDIO VISUALS AIDS

ENVIRONMENT FACTORS EQUIPMENT

1 Taski Opti-Mop

None

None

LESSON PLAN Ice breaker

DRY MOP A FLOOR

A ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Link back

Attention

Show trainee the Taski Opti-mop and ask him/her: If s/he has ever seen one before ? If s/he knows what it is used for? After todays session you will be able to dry mop a hard floor as per standard operating procedures You will be able to keep all areas in a hotel clean and sparkling; especially the public areas and be a part of creating the first impression that the hotel offers to its guests.

Objective

Need

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

DRY MOP A FLOOR WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT?

B BREAKDOW N
TRAINER DEMONSTRATES

1. Attach the mop

head

By placing the mop head on the floor, and placing the mop over it and attaching it on to the frame By using the mop in an S - stroke motion and over lapping each successive motion, ensuring that no area is left out Move backwards

What is the principle on which the opti-mop works?

To ensure that a See that the mop fresh mop head head is attached is attached to properly to the the mop before mop and ensure cleaning an area that it is clean See that the area that was mopped is clean and is free of any dust particles

2. Dry mop the area

Why should we follow the S stroke To ensure that style? the whole area is covered To ensure that all the dust is collected which can be disposed off TRAINEE PRACTICES STEPS 1-2 (STAGE 1)

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

3.Collect the dust

By gently shaking the mop in one corner

To release all See that the dust the dust that is falls on the floor stuck to the mop so that it can be head collected and disposed off

4.Dispose the dust

By gathering the dust on to a dust pan using a feather duster and dust pan and disposing it in a dust bin

To ensure that See that no dust the area is clean particle is left on and to dispose the floor off the dust collected while mopping

TRAINEE PRACTICES STEPS 3-4 (STAGE 2)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

DRY MOP A FLOOR Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check(eg): Ask if she/he knows what to do with a dirty mop head? Do we dispose them or reuse them?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practiced. Coach if necessary. PRAISE LINK FORWARD Recognize and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session and/or A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.