E.

CHRISTINA TAYLOR
916-801-9837
Cameron Park, California rc_taylor@sbcglobal.net

Experienced Operations and IT Delivery team manager. An upbeat, driven, manager specializing in Healthcare
that provides expert level administrative support and workforce management to the IT Healthcare organization.
Has considerable business knowledge of Medicaid. Work style includes being proactive (setting own deadlines),
championing and embracing change, quickly learning and adapting to changes, meeting commitments, and
building trusting relationships. Often succeeding by utilizing wisdom, self discipline, fostering teamwork and team
development, communicating and confirming expectations, remaining positive and grounded in adverse
situations, and being respectful of others. Experience has been in the Healthcare Enterprise Services industry
working with professions across functional areas and across the region. Consistently recognized for exceptional
work ethics, managing team and work assignments above and beyond expectations, leadership skills, developing
others, and maximize bottom-line profitability.

PROFESSIONAL EXPERIENCE

Hewlett-Packard HP Enterprise Services, California 1988 - 2014
Manager, Healthcare and Life Sciences Organization (2011 2014)

Experienced team manager supporting several service delivery Healthcare accounts across the United States.
Provided expert level team administration to 68 direct reports consisting of Project Mangers, Developers, and
Business Analyst. In addition to delivering on managerial responsibilities, worked with executive leaders and cross
functional teams, provided workforce management, strategic planning, delivery of corporate communications,
facilitated collaboration, and HR support. Prepared presentations for team meetings and one-to-one sessions.
Created and analyzed workforce/human capital reports and proactively addressed future project staffing
needs and staff assignment roll offs. Developed and utilized new hire checklist to expedite on-boarding.
Reduced expenses by consistently managing P & L within financial targets. Ran Excel reports and analyzed
time recording data using Pivot Tables and VLOOKUP function to assess internal billing and to validate data.
Prepared and presented performance management training to other managers in accordance to guidelines.
Successfully partnered with employees and Accounts/Business Partners mitigating sensitive personnel
concerns with favorable outcomes. Coordinated, created, monitored, and addressed performance plans.
Provided HR administrative support/people care activities, and project delivery input, meeting and exceeding
deadlines. Direct reports often indicated that of all the managers they had, this manager is on top of it.
Took over at-risk hiring efforts to recruit and hire top talent for numerous critical IT projects by target start
dates and within budgetary constraints. Used organizational skills, expertise, and drive to make it happen.

Hewlett-Packard - HP Enterprise Services, Rancho Cordova, California
Supervisor, Provider Fraud Review Unit, Program Integrity Organization (2008 - 2011)

Operations Supervisor that recruited, staffed, and managed technical exempt and non-exempt personnel and
contingent staff for three Medi-Cal (Medicaid) units consisting of Ad Hoc, SURS, Fraud & Abuse, a multi-million
dollar business unit, while closely working with State leadership and managing contract compliance.
Initiated, implemented, and managed change improving adherence to Service Level Agreements and
productivity while providing oversight of 23 staff members.

Human Resources Workforce Management Medi-Cal/Medicaid
BPO and ITO Services
P&L Management
Healthcare Global Delivery
Cross Functional Team Management
Customer & Employee
Engagement
Full-scope Managerial Activities Contract Compliance/SLA Communications
(916) 801-9837 E. CHRISTINA TAYLOR rc_taylor@sbcglobal.net
Page 2
HP Supervisor - Continued
Effectively utilized organizational experience, HR, and leadership skills to significantly improve team dynamics
among a team of Developers, Data Analysts, and Business Analysts.
Worked with team to create, develop and implement a tracking system for ad hoc reporting requests,
Standard Operating Procedures, succession planning, and training plans.
Increased (maximized) the number of billable hours/revenue through effective workforce management
including succession planning.

Hewlett-Packard - HP Enterprise Services, Rancho Cordova, California
Technical Delivery Team Manager, Systems Group (2001 - 2008)

Matrix managed business unit consisting of 55 technical delivery professionals such as Project Managers,
Developers, and Business Analysts. Worked closely with the Technical and Service Delivery teams and was
accountable for full scope people care (HR), supporting client project delivery, workforce management, and a
multi-million dollar financial budget.
Proactively took the lead and drove the sourcing, recruiting and staffing of a new business deal. Identified as
the main point of contact and was recognized for above and beyond engagement.
As a result of proven leadership abilities and overall client and Medi-Cal business knowledge, was identified as
one of the leaders to start-up and implement a leveraged team.
Consistently planned and maintained workforce allocations and staffing of project assignments ahead of
schedule whereby improving revenue always mindful of financial targets.
Recognized for effectively managing financial P & L within scope of responsibility and providing exceptional
people care leadership to 55 direct reports across several functional areas and technical aptitudes. Go-to-
person for leaders providing coaching moments and assisting with questions pertaining to HR tools,
processes, and procedures fostering teamwork and improving efficiencies amongst the Team Manager team.

Other Related Medicaid/Healthcare Leader Experience Rancho Cordova, California (1988 2001)
Team Leader, Integrated Testing Team, Systems Group, EDS
Project Manager/Supervisor, Managed Care Provider Support Services, EDS
Supervisor, Correspondence Specialist Unit, Provider Relations, EDS
Research Analyst, Provider Relations, EDS
Administrative Assistant, Provider Relations, EDS
Correspondence Specialist, Provider Relations, EDS

Related Tools, Apps, Reference Materials

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associates of Applied Science Business Administration, Heald Business College

EDS/Hewlett-Packard Years of on-the-job experience and relevant training courses toward career job level
progression. The level and breadth of on-the-job promotional responsibilities and training progressively increased
towards management and senior leadership.
MS Word, Excel, PP, Lync HR Personnel Database SharePoint
Time Recording SmartLabor, SmartBuy Virtual Meetings
Development/on-line training
Billing Publications (ICD9/10,
HCPCS, Formulary File, etc.)
Web (research)
SURS Reports, SDNs, OILs, Work
Requests
CA-MMIS