Deborah J.

Moreau
Manomet, MA 02345 djmoreau555@gmail.com 508-649-2119
PROFESSIONAL PROFILE
Operations Marketing Office Management Executive/Administrative Support
An Administrative and Marketing professional with strong analytical, operational, and technical skills with career experience working
with Executive Level Management, Human Resources, Training, Program Management, Customer Service and Office Administration
roles. Proven record of success and achievement in implementing initiatives to enhance productivity, quality, client service and overall
bottom-line performance. Additional skills:
Training and Program Development
Customer Service and Problem Resolution

Communications and Networking

Project and Program Management
Employment and Vocational Counseling Leadership and Staff Development
EXPERIENCE

Office Management/Administration
Managed all operational activities relative to the senior VPs of Construction and Planning & Acquisitions, i.e. meeting minutes,
purchase orders, payments to contractors/engineers working directly with the controller, maintenance of files for various projects,
and coordination of meetings and personnel schedules.
Dealt with confidential matters, executive decisions, as well as dealing with prominent attorneys during permitting of all properties,
including vacant land and sale of same to include Hotels, Commercial buildings, Residential buildings, Shopping Malls.
Fielded all complaints, contracts, and change orders for ongoing hotel construction for 14 hotels, as well as screening phone calls
from hotel guests regarding complaints, preparing reports, and attending weekly staff meetings
Managed all operational activities, including meeting minutes with the company President, contracts, approval of contract/engineer
invoices, hiring of secretarial personnel for various areas of expertise, maintenance of files for various projects, and coordination of
meetings and personnel schedule.
Marketing
Developed new marketing and sales material regularly, as well as outreach plans and activities.
Maintained all marketing and sales documentation, regularly updating as needed.
Met with current and future residents of facility regarding availability options and planning.
Maintained 100% occupancy rates of the 319 residential units, with 25 plus units each year ranging in size from 586 sf to 1791 sf
Managed and organized waitlist for prospective new residents, as well as correspondence to closings and move-ins.
Worked directly with website designer to update website and brochures, as well as 360 degree tours of homes on the website.
Worked directly with residents and moving companies for 50 residential move-ins per month for 165 residents, 8 buildings with 2
closings per day, ranging in size from 800 sf to 1791 sf while ensuring that all units were 100% ready to move in.
Operations
Supervised, coordinated and trained concierge staff and security staff, which included providing daily tasks, meetings to review
any outstanding issues, maintaining monthly schedules. Administrator for the PBX Platform Telephone system.
Triaged resident concerns daily, referring problems or complaints to appropriate area manager.
Responded to resident pull cord situations, which ranged from medical emergencies to burned food smoke.
Ensured the unit turnovers were done in a sixty-day time period; such as scheduling of cleaning, repairs, painting, new flooring,
and inspection with Maintenance Supervisor regarding the final walk through.
Worked directly with contractor, residents, and maintenance regarding outstanding construction issues for 165 residential
construction project
Worked with Controller and Executive Director compiling accurate yearly residential increase letters for 319 residential units.
EMPLOYMENT HISTORY
FULLER VILLAGE, MILTON, MA
Marketing Director/Operations Manager

2004-2015

THE FLATLEY COMPANY, BRAINTREE, MA

1994-2004
1980-1989

Executive Administrative Assistant

Office Manager - to Senior Construction VP/Planning & Acquisitions Senior VP
Senior Administrative Assistant
Secretary - Contract Department
Secretary - Field Construction Manager

Deborah Moreau

Page 2
EDUCATION & PROFESSIONAL DEVELOPMENT

Leading Age Leadership Academy, Newton, MA - completed various courses in Leadership and Managing sponsored by Clifton
Larson Allen - 2014
Leading Age Massachusetts - Attended monthly workshops and yearly conferences from 2004-2014. Courses were to help develop
leadership skills of managers in the aging services field of non-profit Senior Living Communities.