CUSTOMER REJECTION / COMPLAINT

Receipt customer feedback

Customer (External) Customer Complaint

Rejection

Analysis of customer Analysis of customer

rejection complaint
Complaint MVF/QA/R/03

Initiate correction for Initiate correction for

rejection complaint

Initiate Corrective Action Initiate Corrective Action

for major Rejection

Inform corrective action

to the customer
Inform corrective action
to the customer, if reqd.
Reply to customer
regarding ca/pa taken or
planned

Customer feedback

Monitor effectiveness of
Ca / pa