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  • Jianna R. Kalouche: Bachelor of Science, Tourism and Hospitality Management, Graduation May 2018

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    Jianna R. Kalouche is a student at Temple University studying Tourism and Hospitality Management. She is graduating in May 2018 and has taken coursework related to hospitality operations, tourism, leisure, sales, and finance. She has work experience as a Housekeeping Supervisor and Customer Care Representative at Hyatt Regency Chesapeake Bay and Borgata Hotel Casino & Spa, where her responsibilities included managing staff, ensuring guest satisfaction, answering phone calls, making reservations, and using hotel operating systems. Her skills include customer relations, customer service, sales, and using HotSOS and Opera software.

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    Jianna R. Kalouche is a student at Temple University studying Tourism and Hospitality Management. She is graduating in May 2018 and has taken coursework related to hospitality operations, tourism, leisure, sales, and finance. She has work experience as a Housekeeping Supervisor and Customer Care Representative at Hyatt Regency Chesapeake Bay and Borgata Hotel Casino & Spa, where her responsibilities included managing staff, ensuring guest satisfaction, answering phone calls, making reservations, and using hotel operating systems. Her skills include customer relations, customer service, sales, and using HotSOS and Opera software.

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    28 views1 page

    Jianna R. Kalouche: Bachelor of Science, Tourism and Hospitality Management, Graduation May 2018

    Uploaded by

    api-384242194
    Jianna R. Kalouche is a student at Temple University studying Tourism and Hospitality Management. She is graduating in May 2018 and has taken coursework related to hospitality operations, tourism, leisure, sales, and finance. She has work experience as a Housekeeping Supervisor and Customer Care Representative at Hyatt Regency Chesapeake Bay and Borgata Hotel Casino & Spa, where her responsibilities included managing staff, ensuring guest satisfaction, answering phone calls, making reservations, and using hotel operating systems. Her skills include customer relations, customer service, sales, and using HotSOS and Opera software.

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    Jianna R. Kalouche jianna.kalouche@temple.

    edu
    1621 Fontain Street Philadelphia PA 19121 267.864.6900

    EDUCATION: TEMPLE UNIVERSITY, School of Sport Tourism and Hospitality Management


    Bachelor of Science, Tourism and Hospitality Management, Graduation May 2018

    Coursework:
    Hospitality Operations Global Issues in Tourism & Hospitality
    Leisure & Tourism Diverse Society Strategic Decision Making in Tourism & Hospitality
    Tourism & Hospitality Sales Financial Issues in Tourism & Hospitality

    EXPERIENCE: Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina
    Housekeeping Supervisor May 2017-August 2017
    Performed opening and closing duties daily
    Handle the task of creating daily room attendant boards for AM and PM shifts
    Managed up to 30 house keepers a day
    Responsible for assigning housekeeping staff to cater specific VIP guests needs in a
    timely manner
    Ordered supplies for hotel and kept track of daily linen counts and inventory
    Created employee work schedules
    Responded to guest requests, concerns and opportunities to ensure guest satisfaction
    Inspected 325 newly renovated rooms for any issues and imperfections regarding
    furniture, painting, lighting.
    Noted any Opera Room Descriptions for updating purposes
    Ordered inventory with Birtchstreet

    Borgata Hotel Casino & Spa, Atlantic City, NJ May 2015-August 2015
    Customer Care Representative May 2016-August 2016
    Answered inbound telephone calls in a skills-based environment where transactions
    ranged from call transfers to in-room work order requests, to complex hotel, dining, event
    and entertainment reservations for VIP customers.
    Ensured that customer requests for reservations and other services were met and
    confirmed
    Sensing and exploiting up-sell opportunities, attempting to cross-sell in cases when a
    specific request cannot be met.
    Provided customers with a clear picture of Borgatas products and other services; always
    lead the call without failing to listen to the voice of the customer
    Provided team leaders with important observations culled from many customer
    interactions, offered suggestions to improve performance where the need has been
    indicated
    Used ISeries Data Base to get information on customers and create all reservations.

    SKILLS:
    Customer relations
    Customer service
    Sales
    HotSOS
    Opera

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