LESSON PLAN

School : SMKN 2 Banjarmasin

Subject : English

Class/Semester : XI PS A / 1

Standard Competence: Able to communicate in English on the Elementary school.

Basic Competence : Mencatat pesan-pesan sederhana baik dalam interaksi langsung

maupun melalui alat

Indicator : Pesan (message) yang diterima lewat telepon dicatat dengan benar.
Pesan (message) yang diterima secara langsung dicatat dengan benar.

Theme : Telephoning

Skills : Speaking integrated with listening

Time Allocation : 2 x 30 minutes

A. Objective
At the end of the lesson, students are able to

B. Instructional Material:
Some expressions that used for making a call are:
 Good morning/ afternoon/ evening.
 Could you put me through to extension 132, please?
 May I speak to……….please?
 I’m……………..from (mention your office/address)
 I’m calling about……………..(your purpose).
 Could you put me through to Mr./Mrs………..?
 Could you take my message for……………please.
 Please, tell him/ her to call me if she is back.
 Please, tell him that I’ll call her back at four this afternoon.
 My number is…………….

The common expressions of receiving a call are as follows:

 Good morning/afternoon/evening + (your company name)
 May I help you?
 Who’s calling, please?
 Could I have your name, please?
  Could I have your phone number, please?
 Just a moment, please.
 I’m sorry Sir/Ma’am. The line is busy
 I’ll put you through Mr./Mrs……….
 Could I take a message, please?
 You are through to extension….
 Thank you for calling.

C. Teaching Methods
1. Three-Phase Technique (Pre, While, Post)

D. Steps
Time Teacher’s Activity Student’s Activity
10’ Pre Activity
 Greets the students.  Respond:
“Good morning class. How are you this morning? “ “Good morning ma’am.
“I’m very well too” Fine thank you, and you?

 Asks students to pray together.

 Checks the presents list.  Respond:

“Anybody is here?” “Yes ma’am, everybody is
“yes, very good” here”

 Reviews the previous lesson.  Respond:

1. Do you still remember about our last meeting? Can 1. yes ma’am. Its about
you mention it? handling guest. “can I
help you? Welcome to our
restaurant, etc”

 Elicit Background knowledge by showing picture and  Students respond

asking some questions. accordingly

1. In, your opinion, what is she doing?

2. Have you ever made a phone call?
3. What do you say first?
4. Have you ever received a telephone call?
5. What do you say if the caller wants to speak to
your father but he is not at home?
  Tells about lesson today.  Respond accordingly
“Based on my question. Can you guess what the topic
today?
Ok, now we are going to continue our material about
telephoning or handling a telephone call. I hope at the
end of the lesson, you are able to
30’ While Activity
 Teacher gives explanation and example about  Pay attention
telephoning or handling a telephone call.
Some expressions that used for making a call are:
 Good morning/ afternoon/ evening.
 Could you put me through to extension 132, please?
 May I speak to……….please?
 I’m……………..from (mention your office/address)
 I’m calling about……………..(your purpose).
 Could you put me through to Mr./Mrs………..?
 Could you take my message for……………please.
 Please, tell him/ her to call me if she is back.
 Please, tell him that I’ll call her back at four this
afternoon.
 My number is…………….

The common expressions of receiving a call are as follows:

 Good morning/afternoon/evening + (your company
name)
 May I help you?
 Who’s calling, please?
 Could I have your name, please?
 Could I have your phone number, please?
 Just a moment, please.
 I’m sorry Sir/Ma’am. The line is busy
 I’ll put you through Mr./Mrs……….
 Could I take a message, please?
 You are through to extension….
Thank you for calling
 Teacher gives the exercises.
Listen to the dialogue and complete the missing
words by choosing on the column B!
A B  Students do the exercises
Aldo : Hello, I’d like to speak a. wait a Possible Answers:
to Mr. Edward, please. moment, please 1. Could
Secretary: Yes. b. just a moment
2. May
(1)…………………… , please
3. Can
Edward : Hello, Edward c. I’m calling
speaking. about
4. Would
Aldo : Oh, yes (2)… d. I’m calling 5. Would
…..advertisement for an English because 6. Would
teacher. My name is Aldo. e. Could you 7. Would
Edward : Oh, yes. take my message
Aldo : (3)………………to f. Could I have
see you, please? an appointment
Edward : Certaintly. Let me see. g. Saturday
Would you able to come on afternoon at 2
(4)……………………….. p.m.
 Aldo : Yes, that will be fine. h. Friday
Edward : All right. afternoon at 3
(5)…………………………. p.m.
i. See you later.
j. See you then.

 Students respond
 Discuss the students answer.
accordingly

20’ Post Activity

 Review the lesson by asking some questions.  Students Respond
1) What have we learn today?
2) Can you mention the expression of handling
a telephone?
 Summarize the lesson.  Students respond
 Give evaluation  Students do the
(Teacher asks students to perform the dialogue that evaluation.
they have done in the exercise)

 Giving homework  Students respond

 ( in appendix )
 Planning remedial for next meeting.
“the remedial will be given to the students who don’t  Students respond
pass minimum score (that is 6,5)”
 Praise the students for their activity participation.
 Closure / leave taking.  See you ma’am and thank
“ok students, this is the end our class today, don’t you.
forget for homework, study hard at home, keep spirit,
see you next meeting and have a nice day”

Pendidikan Budaya dan Karakter Bangsa yang ditanamkan :

Bersahabat Demokratis Senang membaca Analitis Teliti
Komunikatif, Mandiri Religius Logis Peduli lingkungan
Peduli sosial Kerja keras Santun Lapang dada Gigih
Rasa ingin tahu Disiplin Kritis Terbuka Berani

E. Source : LP2IP English For Vocational Schools students XI. Dra. Hj. Yiyis Krisnani, M.
Hum. Yogyakarta
Effective Communication An Integrated Course of English for Vocational
School 2nd SMK (Pusat Perbukuan Departemen Pendidikan Nasional)

F. Evaluation
 Technique :
Form : write

G. Instrument
 Exercise and evaluation
Listen to the dialogue and complete the missing words by choosing on the column B!
A B
Aldo : Hello, I’d like to speak to Mr. Edward, please. a. wait a moment, please
Secretary: Yes. (1)…………………………….. b. just a moment , please
Edward : Hello, Edward speaking. c. I’m calling about
Aldo : Oh, yes. (2)………………………advertisement d. I’m calling because
for an English teacher. My name is Aldo.
e. Could you take my message
Edward : Oh, yes.
f. Could I have an appointment
Aldo : (3)………………to see you, please?
Edward : Certaintly. Let me see. Would you able to come g. Saturday afternoon at 2 p.m.
on (4)……………………….. h. Friday afternoon at 3 p.m.
Aldo : Yes, that will be fine. i. See you later.
Edward : All right. (5)…………………………. j. See you then.

Answer key:
1. b
2. c
3. f
4. g
5. j

Evaluation: Perform the dialogue using the script that has been done in the exercise.

 Homework
Choose the statements provided to suit the blank spaces in the following dialogues.
R=receptionist; C=caller

R : Receptionist. (1)………………
C : Sure. My name is Hendrik. (2)…………………
R : Certainly, Sir.
C : (3)…………………….
Ask him to phone this evening.
R : (4)………………………
C : 749708
R : Thank you, Sir.

a. Your phone number, please.

b. Can I help you?
c. Can you give a message to Mr. Andreas?
 d. tell him everything is all right.
e. Could you help me, please?

R : Good morning. National Bank. (5)…………..?

C : Good morning. (6)……………. Mr Melson Santoso, please?
R : I’m sorry , Ma’am. He has been away for a few days. (7)……..
C : Please tell him to contact me as soon as possible,
R : (8)……………….
C : Niken Aditya of Ancient and Modern Art Gallery.
R: Could I have your phone number, please?
C : Sure. 654221.

a. I’m calling about

b. I’d like to speak to
c. Can I help you?
d. could I have your name, please?
e. Would you like to leave a message?

Answer key
1. b
2. c
3. d
4. a
5. c
6. b
7. e
8. d

H. Scoring system
Pronunciation Accuracy Fluency Total Score
10-30 10-30 10-30 90

I. Remedial
Rearrange these jumbled expressions into a good conversation.
I.
1. R: Just a moment please. I’ll get her.
2. C: Good morning. Could I speak to Ms. Helena, please?
3. R: Techno Comp. Good morning. Can I help you/
4. C: OK. Thank you.

II.
1. R: I’m sorry. The line is engaged. Do you want to hold on, or call again later?
2. C: Good afternoon, I’d like to speak to Mr. Fahrur Siregar.
3. R: Good afternoon. Nusa Indah Corporation. May I help you?
4. C: OK. I’ll call again later.
Answer key
I. 3-2-1-4
II. 3-2-1-4

Acknowledged by, Banjarmasin, 24 September 2012

English teacher Trainee

Dra. Hj. Ainun Jariah Agni Ilmina Mardhotillah

NIP. 19610107 1984 03 1 011 NIM. A1B209223