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    This document outlines a training plan and schedule for staff at Grage Group Hotel & Property Management. It includes various mandatory and optional training programs on topics such as licensing certifications, health and safety, standard operating procedures, customer service skills, leadership, and languages. Most training sessions are scheduled on a weekly, monthly, or quarterly basis and will be conducted by internal trainers or outside experts. The goal is to develop staff competencies through continuous skills development.

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    CONTOH TRAINING PLAN

    Original Title

    023. Form Training Plan & Actual

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    This document outlines a training plan and schedule for staff at Grage Group Hotel & Property Management. It includes various mandatory and optional training programs on topics such as licensing certifications, health and safety, standard operating procedures, customer service skills, leadership, and languages. Most training sessions are scheduled on a weekly, monthly, or quarterly basis and will be conducted by internal trainers or outside experts. The goal is to develop staff competencies through continuous skills development.

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    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    37 views8 pages

    Form Training Plan & Actual

    Uploaded by

    yudi
    This document outlines a training plan and schedule for staff at Grage Group Hotel & Property Management. It includes various mandatory and optional training programs on topics such as licensing certifications, health and safety, standard operating procedures, customer service skills, leadership, and languages. Most training sessions are scheduled on a weekly, monthly, or quarterly basis and will be conducted by internal trainers or outside experts. The goal is to develop staff competencies through continuous skills development.

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    of 8

    GRAGE GROUP

    HOTEL & PROPERTY MANAGEMENT

    TRAINING PLAN & ACTUALIZATION

    Target
    No. TRAINING Eligible for Participant /
    Name
    LICENSING

    Gada Pratama Security Look from Test

    Lifeguard Suhendang

    Sertifikasi FB Sholeh, Agustyan

    Sertifikasi FO Supron, boris, yessy

    Sertifikasi Kitchen Sutono, Masrrukin, R

    Sertifikasi HK Bedi, Diyat, M arifin,

    Sertifikasi Diving Nurdin

    HSE

    Training Menghadapi Bencana Alam, Gempa & Kebakaran All Employees

    Training First Aid All Employees

    OTHERS

    Refresh Training SOP SPA & poolboy SPA Team SPA Team

    Refresh Training SOP FO FO Team FO Team

    Refresh Training SOP HK HK Team HK Team

    Refresh Training SOP ENG ENG Team ENG Team

    Refresh Training Menu FB FB Team FB Team

    Refresh Training Menu Kitchen kitchen Team Kitchen Team

    Training Rutin Security Security Team Security Team

    Selling Skill Sales & MKT Team, FO, SPA, HOD

    Training Service Excellent All Employee All Employee

    Training Handling Complain HOD & 2nd Liner HOD & 2nd Liner

    Training Up Selling All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Grooming & Body Language Casual Employee

    Training Product Knowledge Sales All Staff All Staff

    Training Leadership All HOB All HOD

    Grooming & Body Language PKL PKL

    Negotiation Skill Rini & Ria


    GRAGE GROUP
    HOTEL & PROPERTY MANAGEMENT

    TRAINING PLAN & ACTUALIZATION

    Target
    No. TRAINING Eligible for Participant /
    Name
    Training English All HOD All HOD

    Training English All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Training Realta FO All MOD All MOD

    Refresh Training Realta FB All MOD All MOD

    Refresh Training Realta HK All MOD All MOD

    Refresh Training Realta SPA All MOD All MOD

    Refresh Training Up Selling All Employee All Employee

    Training Service Excellent All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Training Handling Complain HOD & 2nd Liner HOD & 2nd Liner

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Training Handling Complain All Staff All Staff

    Refresh Training Up Selling All Employee All Employee

    Training Leadership part 2 All HOB All HOD

    Refresh Grooming & Body Language PKL PKL

    Training English part 2 All HOD All HOD

    Training English part 2 All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Grooming & Body Language PKL PKL

    Refresh Grooming & Body Language All Employees All Employees

    ISO 9000

    023/BMS/Grage Training Plan & Actualization Form


    Plan Date Actual Date Trainer

    Minggu ke 2 Februari Polres Bandung

    Minggu ke 1 Juni

    Minggu ke 3 Agustus Kemenpar

    Minggu ke 3 Agustus Kemenpar

    Minggu ke 3 Agustus Kemenpar

    Minggu ke 3 Agustus Kemenpar

    Minggu ke 3 Sept Lanal

    HSE (Health Safety & Enfirentment)

    Minggu ke 3 Februari Security

    Minggu Ke 2 Agustus PMI Kota Cirebon

    Every Monday HOD

    Every Tuesday HOD

    Every Wednesday HOD

    Every Thursday HOD

    Every Friday HOD

    Every Monday HOD


    Bpk. Ngadiyono
    Every Month (Minggu ke 4 Bpk. Mashudi

    Minggu ke 3 Januari Grage Group

    Minggu ke 4 Februari GM

    Minggu ke 1 Februari GM

    Minggu ke 2 Februari GM & Rev Man

    Minggu ke 2 Februari FBM


    Ibu Firdha
    Minggu ke 3 Februari Ibu Diana

    Minggu ke 4 Februari Ibuj Ria

    Minggu ke 1 Maret Bpk. Teguh / GM

    Minggu ke 2 Maret HRD

    Minggu ke 3 Maret dari luar


    Plan Date Actual Date Trainer
    Minggu ke 1 April Dari Luar

    Minggu ke 2 April Dari Luar

    Minggu ke 3 April FBM

    Minggu ke 4 April Ibu Ria


    Bpk Ugi
    Minggu Ke 1 Mei FO
    Bpk Ugi
    Minggu ke 2 Mei FB
    Bpk Ugi
    Minggu ke 3 Mei HK
    Bpk Ugi
    Minggu ke 4 Mei SPA

    Minggu ke 2 Juni GM

    Minggu ke 4 Juni GM

    Minggu ke 2 July FBM

    Minggu ke 3 July Ibu Ria

    Minggu ke 1 Agustus GM

    Minggu ke 2 Agustus FBM

    Minggu ke 2 Agustus Ibu Ria

    Minggu ke 3 Agustus GM

    Minggu ke 1 Oktober GM

    Minggu ke 1 Oktober Bpk. Teguh / Bpk. Satrio


    Ibu Firdha
    Minggu ke 2 Oktober Ibu Diana

    Minggu ke 1 November HRD

    Minggu ke 2 November HRD

    Minggu ke 3 November FBM

    Minggu ke 4 November Ibu Ria


    Ibu Firdha
    Minggu ke 2 Desember Ibu Diana
    Ibu Firdha
    Minggu ke 2 Desember Ibu Diana
    GRAGE GROUP
    HOTEL & PROPERTY MANAGEMENT

    TRAINING PLAN & ACTUALIZATION

    Target
    No. TRAINING Eligible for Participant /
    Name

    1 HOW TO MAINTANCE COFFEE MACHINE BARISTA / WAITER/SS -

    2 COSTUMER SERVICE EXCELLENCE FB STAFF -

    3 BANQUET KNOWLEDGE FB STAFF -

    4 BODY LANGUAGE PT.MPK -

    5 TRAINING STANDART RESEP CALANTHA COOK -

    6 REFRESH SISTEM REALTA (REPORT, STATUS ROOM, DLL) ROOM ATTENDANT -

    7 REFRESH SOP HK (RANDOM) TEAM HK

    8 REFRESH KNOWLEDGE HK & HOTEL TEAM HK -

    HSE

    Training Menghadapi Bencana Alam, Gempa & Kebakaran All Employees

    Training First Aid All Employees

    OTHERS

    Refresh Training SOP SPA & poolboy SPA Team SPA Team

    Refresh Training SOP FO FO Team FO Team

    Refresh Training SOP HK HK Team HK Team

    Refresh Training SOP ENG ENG Team ENG Team

    Refresh Training Menu FB FB Team FB Team

    Refresh Training Menu Kitchen kitchen Team Kitchen Team

    Training Rutin Security Security Team Security Team

    Selling Skill Sales & MKT Team, FO, SPA, HOD

    Training Service Excellent All Employee All Employee

    Training Handling Complain HOD & 2nd Liner HOD & 2nd Liner

    Training Up Selling All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Grooming & Body Language Casual Employee

    Training Product Knowledge Sales All Staff All Staff

    Training Leadership All HOB All HOD

    Grooming & Body Language PKL PKL

    Negotiation Skill Rini & Ria


    GRAGE GROUP
    HOTEL & PROPERTY MANAGEMENT

    TRAINING PLAN & ACTUALIZATION

    Target
    No. TRAINING Eligible for Participant /
    Name
    Training English All HOD All HOD

    Training English All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Training Realta FO All MOD All MOD

    Refresh Training Realta FB All MOD All MOD

    Refresh Training Realta HK All MOD All MOD

    Refresh Training Realta SPA All MOD All MOD

    Refresh Training Up Selling All Employee All Employee

    Training Service Excellent All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Training Handling Complain HOD & 2nd Liner HOD & 2nd Liner

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Training Handling Complain All Staff All Staff

    Refresh Training Up Selling All Employee All Employee

    Training Leadership part 2 All HOB All HOD

    Refresh Grooming & Body Language PKL PKL

    Training English part 2 All HOD All HOD

    Training English part 2 All Employee All Employee

    Training Product Knowledge FB All Staff All Staff

    Training Product Knowledge Sales All Staff All Staff

    Refresh Grooming & Body Language PKL PKL

    Refresh Grooming & Body Language All Employees All Employees

    ISO 9000

    023/BMS/Grage Training Plan & Actualization Form


    Plan Date Actual Date Trainer

    ### RUDI

    18-19 Februari 2019 PRIYO

    Monday, February 25, 2019 PRIYO

    ### DIANA

    Friday, February 15, 2019 AGUS

    11-12 Februari 2019 JAENAL

    EVERYDAY JAENAL

    18-19 Februari 2019 JAENAL

    HSE (Health Safety & Enfirentment)

    Minggu ke 3 Februari Security

    Minggu Ke 2 Agustus PMI Kota Cirebon

    Every Monday HOD

    Every Tuesday HOD

    Every Wednesday HOD

    Every Thursday HOD

    Every Friday HOD

    Every Monday HOD


    Bpk. Ngadiyono
    Every Month (Minggu ke 4 Bpk. Mashudi

    Minggu ke 3 Januari Grage Group

    Minggu ke 4 Februari GM

    Minggu ke 1 Februari GM

    Minggu ke 2 Februari GM & Rev Man

    Minggu ke 2 Februari FBM


    Ibu Firdha
    Minggu ke 3 Februari Ibu Diana

    Minggu ke 4 Februari Ibuj Ria

    Minggu ke 1 Maret Bpk. Teguh / GM

    Minggu ke 2 Maret HRD

    Minggu ke 3 Maret dari luar


    Plan Date Actual Date Trainer
    Minggu ke 1 April Dari Luar

    Minggu ke 2 April Dari Luar

    Minggu ke 3 April FBM

    Minggu ke 4 April Ibu Ria


    Bpk Ugi
    Minggu Ke 1 Mei FO
    Bpk Ugi
    Minggu ke 2 Mei FB
    Bpk Ugi
    Minggu ke 3 Mei HK
    Bpk Ugi
    Minggu ke 4 Mei SPA

    Minggu ke 2 Juni GM

    Minggu ke 4 Juni GM

    Minggu ke 2 July FBM

    Minggu ke 3 July Ibu Ria

    Minggu ke 1 Agustus GM

    Minggu ke 2 Agustus FBM

    Minggu ke 2 Agustus Ibu Ria

    Minggu ke 3 Agustus GM

    Minggu ke 1 Oktober GM

    Minggu ke 1 Oktober Bpk. Teguh / Bpk. Satrio


    Ibu Firdha
    Minggu ke 2 Oktober Ibu Diana

    Minggu ke 1 November HRD

    Minggu ke 2 November HRD

    Minggu ke 3 November FBM

    Minggu ke 4 November Ibu Ria


    Ibu Firdha
    Minggu ke 2 Desember Ibu Diana
    Ibu Firdha
    Minggu ke 2 Desember Ibu Diana

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