Evidencia 1: Dialogue “Evaluating product and service”

Evidencia 1: Dialogue “Evaluating product and service”

Servicio Nacional de Aprendizaje

Tecnólogo en Negocios Internacionales

Bogotá, Colombia

2019
Evidencia 1: Dialogue “Evaluating product and service”

1.DIALOGUE

Armando;Hi, how are you?

Nicolas; well thanks and you?

Armando; well thank God

Armando; tell me a little how the process of quality management

will in your company's flowers

Nicolas; clear that if, at the time I have been working hard in the
implementation and improvement of the quality by means of safety
standards in the operational areas of the company's flower,
specifically cutting and harvesting of the same staff.

Armando;interesting that I've been thinking about creating my own

flower company, I've been needing information in connection.

Nicolas; has my support, keep in mind that you need to start a

process of management in your company as I have been running
with the staff that you mentioned.

Armando;and that is a management process? And how you are

implementing it?

Nicolas; A Management process is a set of activities that interact

with the aim of transforming elements that come in and out for the
satisfaction of customers. And I have implemented it in several
rules which must be fully complied with in the company and in the
area that I told you about.

Armando; and why you’re implementing it in the cutting area?

Nicolas; because of the cutting area starts the good quality of the
product in this case the flower to be exported to the outside, is the
Evidencia 1: Dialogue “Evaluating product and service”

primordial base to leave well of the company with all the maximum
quality.

Armando; I like the subject, besides I have read books about the
theme of flowers, it is impressive the varieties that there are.

Nicolas; well, one of the primary rules regarding the safety of the
operator is to use his uniform very well with his waterproof vest
and pants, and his gloves in order not to be cut at the moment of
having the flower in his hands, another is to have an average weight
when loading the product in order not to have future inconveniences
with the postures, another is to inform in time any novelty that
presents itself at the moment of cutting the flower as they are; to cut
off the hand, a foot, sliding, those are some very noticeable flaws
that can be prevented in time.

Armando; if you don’t put it into practice the others won’t.

Nicolas; of course if, if you want to accompany me in this welcome

process, it is more help you to run your project of creating your own
company.

Armando; if I have time right now I will accompany you, otherwise

I will go to not take up more time, I think it has been very clear to
me the management process that you are carrying out, I hope
everything will turn out very well for you. I leave you many thanks
for your valuable information, we’re talking.

Nicolas; thank you very much for listening to myself

Evidencia 1: Dialogue “Evaluating product and service”

Vocabulary

Improvement: increase customer satisfaction

Harvesting: The harvest is called harvesting the fruits that the earth
provides, usually obtained through crops.
Own: some ting is of someone