A

PROJECT REPORT ON INTERNSHIP PURSUED AT

SAGAR FOODS PVT. LTD.

Bachelor of Management Studies (B.M.S)

Semester (V)

(2018-2019)

Submitted on

31ST August ,2019

Submitted By

JANHAVI AGRAWAL

B – 02.

Project Guide

PROF. SHABANA KHAN

Mithibai College of Arts, Chauhan Institute of Science &

Amruthben Jivanlal College of Commerce and
Economics

Vile Parle (W), Mumbai, Maharashtra 400056.

 A

PROJECT REPORT ON INTERNSHIP PURSUED AT

TOPLINE RESORT.

Bachelor of Management Studies (B.M.S)

Semester (V)

Submitted
In Partial Fulfillment of the requirements
For the Award of Degree of
Bachelor of Management Studies

By:
JANHAVI AGRAWAL.
B-02.

Mithibai College of Arts, Chauhan Institute of Science &

Amruthben Jivanlal College of Commerce and
Economics
Vile Parle (W), Mumbai, Maharashtra 400056.
 DECLARATION

I, Janhavi Agrawal the student of T.Y.B.M.S. Semester V (2019-2020) hereby declare

that I have completed the project on a summer internship at “TOPLINE RESORT ” on
31st August 2019. The information submitted is true and original to the best of my
knowledge.

Janhavi Agrawal.

Roll no.02.
 CERTIFICATE

This is to certify that Ms Janhavi Agrawal, roll no. 02 of Third Year B.M.S., Semester V
(2018- 2019) has successfully completed the project on TOPLINE RESORT under the
guidance of Prof. Shabana Khan.

Project Guide/ Internal Examiner External Examiner

(Ms. Shabana Khan)

Course Coordinator Principal

(Ms.SHABANA KHAN) (Dr. Rajpal .S. Hande)

 ACKNOWLEDGEMENT

To list who all have helped the trainee is difficult because they are so numerous and the depth
is so enormous. The trainee would like to acknowledge the following as being idealistic
channels and fresh dimensions in the completion of this project.

The trainee takes this opportunity to thank the Mithibai College for giving her chance to do
this project.

She would like to thank her Principal Dr. Rajpal. S. Hande, for providing the necessary
facilities required for completion of this project.

Trainee take this opportunity to thank her Coordinator Ms.Shabana Khan, for her moral
support and guidance. She would also like to express gratitude towards her project guide
Prof. Shabana Khan, whose guidance and care made the project successful.

Trainee was fortunate to have an opportunity to undergo the “internship” at Sagar Foods Pvt.
Ltd. The internship was very useful for her in understanding the various aspects of Trade
Marketing.

Lastly, the trainee would like to thank each and every person who directly or indirectly
helped her in the completion of the project especially her parents and peers who supported
her throughout the project.
 EXECUTIVE SUMMARY

As a part of the trainee’s undergraduate program B.M.S, specialization of Marketing, she had
undertaken an Internship at Topline Resort during the time period 15th May to 15th June 2018.

Topline Resort is a Hotel Indusrty, with its corporate office in Dhule. The operations of
Topline Resort are booking rooms for the travellers, organising functions like weddings, baby
showers, giving their premises on rent and many more.

This internship project contains the introduction to the company and the services provided by
the firm, the trainee interned with. It includes the detailed analysis of the content she got to
learn, like – functioning of advertisements strategies, financing strategies made by each
department and role of each department. The main objective of this internship was to learn
about dynamics of advertising and marketing. It also helps inculcate discipline and helped her
follow a particular code of conduct which is followed by the internship company.

The work culture in Topline Resort is very professional and flexible. Hence it is a place
where any person would like to work.

In the reports I have written all my experiences good and challenges very
generously. Overall it was an exciting experience and I have learned a lot from
this internship.

This internship report contains all the data which the trainee was able to comprehend during
the internship period.
 TABLE OF CONTENTS

Sr No. PARTICULARS PAGE No.

1. Introduction 1

2. About the organisation 2

I. Why was it selected
II. Vision
III. Mission
IV. Objectives
V. Company profile
VI. Core products and services
VII. Organisational structure
VIII. Methodology
IX. Work culture and strengths

3. Internship experience 7
I. Learning objectives
II. Interview confirmation
III. Designation
IV. Orientation

4. Training received 10
I. Transactional flow.
II. Agency financing model.
III. Commercial operations.
IV. Pledge financing model.
V. Inward and outward of stock.
VI. Frequency and duration of training.

5. Work area. 21
I. Know your customer.
II. Client creation.
III. Credit and risk.

6. Challenging tasks 31

7. Conclusion 31

8. Recommendations 32

9. References 33
 CHAPTER 1

INTRODUCTION

The history of hotels is very old when people started to make inns for the travelers, since the
beginning of time, people have traveled for commerce, religion, family, health,immigration,
education and recreation.

Then on, more hotels were built and this gave birth to the hospitality industry which also led
to the classification with the star system. The star system was assessed by: the price, the
hotel's standard of service, and the hotel's facilities offered.

The hotel Topline Resort is located in in city’s bustling business district DHULE. It
welcomes both business and leisure travellers. A s you will see from the moment you arrive,
the hotel offers striking views of hills which it is surrounded by. Guest rooms that combine
classic luxury with contemporary business tools. And a level of service that's a step beyond
other hotels.

Hotel Topline Resort sets the standards for expericing the hospitality with quality and
sophistication on a luxurious scale and create the ultimate legacy of distribution of future
guests.

Guestrooms are elegantly appointed with oak wood furniture, the finest of fabrics and lavish
amnities.Luxurious feathers enhanced sleep systems include down comforters,feather beds
and400 threads count triple sheeting in each of the sixty –four guest room that will welcome
the weary traveler. Among the spetial features of resort are its 64 elegantly furnished rooms
with deluxe, premium rooms, and executive suit.

Topline Resort is spread over 3 acres of beautifully landscaped grounds adorned with
majestic palm trees, shimmering fountains, winding brick pathways and picturesque stone
gazebos. Enchanting lighting lends an aura of irresistible romance and mystique to this
unique location, perched high above the city of Dhule. The spectacular view will leave you
breathless while providing a superb backdrop for truly memorable occasions, whether
weddings, corporate events, or cultural celebrations. Lawns has a choice of two lawn areas
and two indoor halls, including an air conditioned hall, with separate dining areas. The
sprawling lawns include buffet areas and can comfortably hold 2,000 guests. The indoor halls
can accommodate up to 500+ guests and are perfect for exhibitions and smaller events.

FEATURES of resort:
• Exclusive Location With Panoramic View
• Abundant Parking Space
• Top Class Management
• Your Choice Of Catering
• Great Décor

The resort has many departments, but there are 4 main departments of it:
Food and Beverages Department, Housekeeping Service, Kitchen Department, Front
Office Department. The Front Office Department is further classified in Marketing and
Finance Departments.

My job was their was an internee is sales & marketing department, which is making
reservation and listening phone calls. But I have learned much more in showing my intention
towards learning the function of other departments , likes finance department and front office
by standing on the reception.
LOCATION ADVANTAGE
 Dhule is the regional headquarters of MIDC, RTO, and MTDC. Dhule is largely
emerging as one of the upcoming hubs of textile, edible oil, and power-loom across
the state. It has gained a strategic advantage for being on the junction of three
National Highways namely NH-6 (Surat-Nagpur), NH-3 (Mumbai-Agra) and NH-211
(Dhule-Solapur) and enjoys advantage of excellent connectivity to ports and
hinterland. It is on the most anticipated Manmad - Indore Rail Project.
CHAPTER 2
ABOUT THE ORGANISATION

2.1 WHY WAS IT SELECTED?

Gain valuable work experience
The hands-on work experience I received was invaluable and cannot be obtained in a
classroom setting, making this one of the most important benefits of my internship. I
had the opportunity to apply my acquired knowledge to real work experiences,
witnessing first hand the day-to-day job duties one can expect to encounter in their
chosen field. In addition to learning the specialized skills of a particular field,
transferable skills such as communication, teamwork, and computer proficiency was
also obtained in this internship, fully preparing me to enter the workforce upon
graduation.
Explore a career path
Exploring is an important part of the college experience, and internships are a great
way for students to acquaint themselves with the field they are interested in. Taking
on this internship while in college allowed me to work in my desired field, helping me
decide if the field is right for me.

Develop and refine skills

Iimagined I would learn a lot about my strengths and weaknesses during this
internship. Internships allow for feedback from supervisors and others who are
established in the field, and offer a unique learning opportunity that you may not have
again as a working adult. Embrace the mistakes you make as an intern and the many
things that you won’t know. Ask questions, observe, and take risks to get the most out
of your internship training experience.
Gain confidence
Internships allow you to test out specific techniques learned in the classroom before
entering the working world. It’s an opportunity to apply what you have learned in a
safe environment where mistakes are expected – rather than learn the hard way in
your first job out of college. I gained confidence

Strengthen Resume
 An internship is not merely a line on your resume. It is an opportunity to highlight all
the accomplishments and skills you learned during the experience. With more and
more people doing internships, employers are coming to expect to see them listed on
job candidates' resumes.

2.2 VISION
To provide employment opportunities and economic development for people in dhule
districts, through tourism and destination family resort recreation.