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  • 11th Sep

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    Usman Ahmed
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    This document contains a record of an on-site repair case assigned to engineer Deependra Singh on September 3, 2019 to fix an intermittent hard disk issue for a HPE ProLiant BL460c Gen9 server at an L&T customer site in Bikaner, with the complaint closed on September 5 after replacing the faulty part. The case details include the customer and engineer information, product details, complaint description and timeline, parts used, and closure code.

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    11th Sep.xlsx

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    This document contains a record of an on-site repair case assigned to engineer Deependra Singh on September 3, 2019 to fix an intermittent hard disk issue for a HPE ProLiant BL460c Gen9 server at an L&T customer site in Bikaner, with the complaint closed on September 5 after replacing the faulty part. The case details include the customer and engineer information, product details, complaint description and timeline, parts used, and closure code.

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    Download as XLSX, PDF, TXT or read online from Scribd
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    16 views13 pages

    11th Sep

    Uploaded by

    Usman Ahmed
    This document contains a record of an on-site repair case assigned to engineer Deependra Singh on September 3, 2019 to fix an intermittent hard disk issue for a HPE ProLiant BL460c Gen9 server at an L&T customer site in Bikaner, with the complaint closed on September 5 after replacing the faulty part. The case details include the customer and engineer information, product details, complaint description and timeline, parts used, and closure code.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 13

    Assign Engineer Count - Assign Engineer

    Abhimanyu Gond 13
    Abhishek Singh Choudhary 7
    Aman dhiman 2
    Bhupinder Singh 2
    Deependra Singh 9
    Mithilesh Kumar Ray 11
    Naresh Kumar 7
    Pankaj Grover 1
    Sunny Thakur 3
    Usman Ahmed 3
    Vinod Kumar 7
    Yogender Singh 9
    Total Result 74
    Branch CallType Sub CaseID OTC Code

    Bikaner SR Part Call 5341228720-531 05R-Norml Contract


    Model_Description Product_Number SerialNo

    HPE ProLiant BL460c Gen9 E5-v3 10Gb/20Gb 727021-B21


    F SGH651YFWN
    RepairCategoryName ComplaintLoggedOn(In CSN) ComplaintLoggedOn(In EOD)

    OnSite 9/2/2019 15:02 9/2/2019 16:17


    SLA ComplaintDescription ProductCategoryName

    4HR HPE PROLIANT BL460C GEN9 SERVER BLADE Server


    CompanyName ContactPerson

    LARSEN & TOUBRO LIMITED RAJESH


    CompanyAddress Contact

    L&T DATA CENTRE, 1ST FLOOR, , ATAL SEVA 7597765230


    EmailId WorkZoneRegion Call MainS

    rkandera@lntecc.com Less Or Equal 160 KM Closed


    Call SubStatus CallStatusRemark Assign Branch

    Closed in CSN Case logged & assigned on 2nd Sep // 3rd Sep
    Bikaner SR
    Assign Engineer Engineer Assign On ETA date ComplaintClosedOn

    Deependra Singh 9/3/2019 14:48 9/3/2019 14:44 9/5/2019 12:51


    InEODClosedOn Total Genereted SONo Total Part Consumed(Qty)

    9/6/2019 12:51 1
    Used Item Desc Aging(In Days) ReRepaired Status

    , 0626738590 || HARD DISK || 75-Intermittent 3


    Closure Code

    CO-Rpr.Compt.PartRepl

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