CUSTOMER POLICIES

We look forward to an active and lasting relationship with our valued clients. Toward this
end and for your convenience, the following is a brief summary of our key policies.

TERMS & CONDITIONS

Prices: All costs are based on prior issued Pk Robles Quotations or PKR price charts. Unless
otherwise specified, net prices are based on: 5/4 Alder inside frames, maple exposed
wood, stained, plain COM (Add for matching fabric patterns, and leather handling)
Terms:
Production begins upon receipt of 50% deposit with written Purchase Order. Balance is due
upon completion of job and before delivery. Overdue accounts will be serviced on a full
cash in advance basis. Master/Card, Visa, and Discover credit cards are acceptable for
job deposits only.

Cancelations: Orders canceled while in process are subject to charges based on materials purchased, pro-
duction costs and handling expenses incurred to date. Custom orders are not subject to re-
fund or return. Client complaints originating from manufacturing errors [discrepancy
against specifications outside construction standards/requirements], will be remedied ex-
pediently upon agreement in writing between Pk Robles and client.

Delivery: Policy lead-time for custom orders is approximately 8-10 weeks pending receipt of fabric and
goods, signed strike-offs and drawing approvals. Estimated completion date is confirmed
in writing on Pk Robles Acknowledgment per each order. Lead-time will vary according to
volume or intricacy of craftsmanship, such as hand carving, etc.

Fabrics: COM/COL shipped to ROBLES workroom must be tagged with client name, corresponding
PO number and project Side/Mark. Yardage/Square footage requirements included on written
quote. Please arrange for cotton knit backing to all woven Chenilles and natural Silks. PKR
cannot be responsible for textile splitting or fraying of seams & edges when not properly backed.

Ordering: A written Purchase Order must be submitted to ensure accuracy and completeness. Informa-
tion must include: quantity, style and description, photo or drawing, highlighted variations,
Name of Fabric House, Pattern/Color ID, with attached cuttings of corresponding COMs.
( Shop drawings available upon request)
Our company strives to capture the design intent of our client’s orders. We ask that our
clients forgive variations required in construction allowances to provide quality and stability
in form and function.
Robles reserves the right to re-interpret/modify images of proprietary designs established
by designers other than client. Purchaser assumes liability for patent and copyright infringe-
ment to products copied without permission of patent owner.

Shipments Existing goods delivered to ROBLES for remodel or reupholstery must be properly tagged.
And Claims: We cannot be responsible for work errors made due to lack of, or improper, identification.
Completed goods are covered with protective plastic bag shields for blanket-wrap delivery.
Every precaution will be taken to protect client goods while on our premises; however,
we cannot be responsible for theft or fire damage.

Completion Notification will be given before job completion. FOB Robles workroom, Los Angeles.
Of Order: Although Pk Robles is happy to recommend local dependable trucking services, client is
assumed responsible for their own delivery arrangements.