EMPLOYEES QUALIFICATIONS

PUBLIC RELATION COORDINATOR

 Proven experience as PR coordinator.

 Ability to undertake research and build knowledge of client’s product or service.
 Honesty.
 Ability to build relationships in expressing confidence and charisma that will
complement oral and written communication skills.
 Can work on multiple projects at any one.
 Must have the ability to think on their feet.
 Having a presentation skills, creative ideas and insightful delivery of information.
 Ability to work well under pressure.

MARKETING SALES OFFICER

 A graduate of Marketing Management or any business related course.

 Excellent in online Marketing.
 Can work with a team and willingness to work in a start-up social enterprise company.
 Ability to track the status of multiple company.
 Ability to deal with clients in a professional manner.
 Experience is an advantage.
 Excellent interpersonal communication skills.
 Can work under pressure with less supervision.
 Strong leadership skills with a high sense of responsibility.
 Willing to do field work around Luzon, Visayas and Mindanao.
 Knowledgeable in CCTV, FDAS, Door Access, Biometrics and any other system is an
advantage.

FAMILY SERVICE ADVISOR

 Must have at least an associate degree in courses such grief counseling and funeral
service education.
 Must have positive communication skills.
 Can keep or protect the confidentiality of client’s information.
 Have an active listening skills to clearly hear what heartbroken or emotionally charged
individuals are saying.
  Verbal communication skills to respond to client’s questions in a clear and
understandable manner.
 Can hold face-to-face conversations with the bereaved to give them the physical comfort
and attention, which helps to boost emotional reassurance.

ACCOUNTANT

 Must possess at least a Bachelor’s/College Degree in Accountancy

 Passing the CPA Board Examination is a plus
 Has sufficient understanding of the new PAS/PFRS
 Knowledgeable in Microsoft Office
 Knowledgeable in Quick books is an advantage
 Has good oral and written communication skills
 Willing to be assigned anywhere in Taguig, City
 Full time positions only

CASHIER

 candidate must be a graduate of any two or four years course

 with at least 6 months cashiering experience preferably in a retail company
 with good interpersonal and communication skills
 must be keen to details
 ability to use point of sale equipments and programs and ability to handle various
transactions quickly and accurately
 ability to effectively detect fake bills, fraud cards and fraudulent transactions
 ability to demonstrate strong customer-focused service on and off the sales floor

CREMATORIUM MANAGER

 Ability to supervise and allocate the duties to the site operatives.

 Ability to ensure the project deadlines and quality standards.
 Can manage safety and operation of crematory equipment and materials on site.
 Excellent knowledge about Crematory works and operations.
CREMATORY TECHNICIAN

 Must have a high school diploma and a working knowledge of cremation and crematory-
related rules and regulations.
 Ability to communicate effectively.
 Willingness and ability to earn the certification required to operate crematory equipment.
 Responsible for scheduling crematory activities, maintaining the crematory’s record and
documents, maintaining crematory equipment and ordering urns and other supplies.

CREMATORY OPERATOR

 Proven experience and must be certified crematory operator.

 Willingness and ability to earn the certification required to operate crematory equipment.
 Excellent knowledge for performing and operating crematory equipment.
 Ability to ensure the body is treated with respect, correctly labeled and placed into
crematory machine.

FUNERAL HOME DIRECTOR

 candidate must be graduated in Associate’s Degree in Mortuary Science

 licensed funeral director
 must have at least 2 years of experience in funeral

FUNERAL MAKE UP ARTIST

 candidate must possess at least Vocational/Short Course Certificate in any field

 at least 2 years of working experience in funeral homes
 Required Skills: Great in colors, artistic creative and fun, knows how to properly sanitize
make ups and tools.

EMBALMER

 The applicants must pass the licensure examination for embalmers

 Must have at least 1 year of experience
CEMETERY MANAGER

 Candidate must be a graduate of Bachelor’s or Master’s Degree in Business

Administration
 Important Qualities: communication Skills, decision making skills, leadership skills,
management skills, problem-solving skills, and time management skills

CEMETERY CUSTODIAN

 Valid state ID or driver’s license and minimum age of 18.

 Ability to pass a physical examination and FBI criminal background check.
 Willing and able to work entire assigned shift while standing, bending, reaching, lifting.
 Ability to lift and carry 15-30 pounds on a regular basis, and up to 50 pounds
occasionally.
 Willing and able to follow written and/or oral instructions.
 Work effectively in team environment as well as independently.
 Ability to perform basic computer functions.
 Must be available to work graveyard shift.

CEMETERY WORKER

 Ability to work in all sorts of weather condition and maintain an understanding in

cultivation.
 Must maintain an abundance of skills, including operating mechanical digging
equipment, landscaping or ground maintenance, planting, watering, digging, raking and
fertilizing, which can be physically rigorous as well.

SECURITY GUARD

 Proven work experience as a security guard or relevant position.

 Excellent knowledge of public safety and security procedures/protocols.
 Surveillance skills and detail orientation.
 Integrity and professionalism.
 High school degree.
FUNERAL ATTENDANT

 Applicants must have a flexible schedule, professional appearance, good attitude, and be
a team player. The candidate must share in the idea of growing market and maintaining a
premier level of customer satisfaction
 Good written and verbal communication skills
 Attention to detail
 1+ years of funeral industry experience
 Knowledge of current federal, state and local regulations related to the funeral industry

JANITOR

 At least high school graduate

 with 1 year of work experience as janitor
 hardworking
 trustworthy
 honest
 LIST OF SEMINARS AND TRAINING FOR THE IMPROVEMENT OF
QUALITY AND PRODUCTIVITY OF THE EMPLOYEES

 Coffin and Casket Manufacture  Perform manual grave digging

 Funeral Services  Perform grave digging using
 Cemetery/Crematoria Operations machinery
 Grounds and Maintenance  Communicate appropriately with
 Carry out the transfer of coffins and colleagues and clients
caskets  Deal with grief and trauma
 Carry out burials  Provide service to customers
 Carry out chapel operation  Arrange and oversee viewings
procedures  Provide first aid in the workplace
 Schedule burials/cremations  Carry out mortuary OHS procedures
 Perform cremations

 Target Position: All Staff

Estimated Program Time: 4 hours

Topics:

Staff Appearance – Personal appearance, including dress, grooming and hygiene, reflect the
funeral profession’s high standards and the pride in the services we provide. It is an expression
of the way we conduct business and helps us establish and maintain a high level of credibility
with families.

Value Statements – These are 30 second sound bites of the company and the services provided!
Value Statements set the tone for both in person conversations as well as taking a first call. Think
of the Value Statement as verbal marketing statement (WE ARE…)

Phone Etiquette and Taking First Calls – Our conduct on the phone greatly impacts the perceived
professionalism of the funeral home. The way we conduct ourselves on the phone during the first notification
of death greatly impacts how both the funeral home and our services are perceived.

Preparing to go on a First Call – Presentation and cleanliness of equipment is a direct reflection of

professionalism and values. The equipment and supplies will be viewed by family and will be in direct contact
with the deceased. Neat, clean, and tidy equipment and supplies shows the family what they can expect from
our funeral home.

Making a First Call – When we are in the private homes of families, we treat everyone with respect. We take
the time to listen and understand their pain. We offer support and guidance throughout the first call visit.
Visiting a Family’s home following the Removal and before the Arrangements – This builds trust with the
family and helps prevent errors.

Greeting Families for Arrangements – Visiting the funeral home and cemetery to make arrangements is very
difficult for most families. Anything that can be done to comfort them through this process shows the family
our focus on their needs.

Greeting Families for the First Viewing – Families come to the funeral home for a visitation with anxiety.
This is a very emotional time. Death is visually acknowledged and it has become real. A comforting and
professional staff member needs to guide families through this “transition.”

Greeting Families and Guests for Visitation – A well prepared Visitation ensures everything is ready for the
family and guests. This shows the family that they are our priority and we are committed to looking after their
needs. The role of the funeral home staff is to offer support and ease the family into the room, so that their
guests can find comfort in the words from clergy, family and friends.

Visitation – Each and every task, no matter the size, is performed for the family. By providing an effortlessly
run visitation, we are providing the families peace of mind that we truly care about their needs. Ensuring that
the families are taken care of here sets the stage for the balance of the service.

Funeral Services – Ensuring the team is working together to provide a funeral service that exceeds the
family’s expectations, guarantees the family will be able to focus on the celebration and not the details.

Committal Services or Farewell – The committal service or as we call it, “The Farewell” is an important part
of the funeral ritual. This is a place for the family to say their final goodbye and a place to visit and remember
their departed family member.

 Target Position: General Managers, Location Managers, and Sales Managers

Estimated Program Time: 4 hours

Topics:

Community (Leadership) Influencers – Use the community leadership program to build relationships with
influencers and increase the funeral home or cemetery’s role and visibility in the community.

Community (Leadership) Events – By hosting events for the general public we are building long-term
relationships, future prospects, as well as raising the funeral home’s profile within the community.

Community (Leadership) Tools for Events – This portion of the community leadership training focuses on
the use of social and media relations to communicate the event to the community.

Community (Leadership) Sponsorship – Sponsorship provides organizations within the community with a
financial contribution, a donation, or time. Sponsorship can be an effective way for the funeral home or
cemetery to be involved in community without fully participating or organizing the event.
Community (Leadership) Memberships – Membership is a way to create awareness of the funeral home or
cemetery. It is an opportunity to network and make personal contact with members of the community by
joining and participating in district organizations.

Community (Leadership) Discretionary Spending – Discretionary spending covers unplanned or

unexpected opportunities to create awareness of the funeral home or cemetery. Discretionary spending should
be used for those “that would be a nice thing to do” opportunities.

Community (Leadership) Community Seminars – Within the community there are numerous opportunities
for partnership with community leaders to highlight the funeral home’s services and the benefits of advance
planning seminars. This section of your training offers guidelines on how to prepare and follow-up on
community seminars.

 Target Position: Location Managers

Estimated Program Time: 1 hour

Topics:

Facilities Maintenance – The appearance of the funeral home and cemeteries is an invitation for customers to
visit our facility and showcases our commitment to the community. We are in the memory business! The
program is designed so location managers can meet company expectations, using the facilities maintenance
checklists on a daily, monthly, quarterly and annual basis.

 Target Positions: Funeral Directors, Arrangers, Family Service Counselors

Estimated Program Time: 4 hours

Topics:

Arrangement Conference – This section will equip target positions with skills and knowledge required to use
the arrangement conference and selection room to help families create complete, meaningful and personalized
tributes to their loved ones.

Product Knowledge – Provide target positions with the knowledge required to explain the features and
benefits of all merchandise available.

Collections and Accounts Receivable – This section will provide target positions with ideas on how to
approach the family to collect payment for products and services and to adhere to the funeral home’s payment
policy in a way that is comfortable for both the funeral director and the family.

Floral Tributes – This section will equip target positions with the skills and knowledge required to provide
families with the option of selecting their floral tributes from our funeral homes in one seamless transaction.
Markers and Monuments – This section will equip target positions with the skills and knowledge required to
provide families with the option of selecting their memorial from our funeral homes in one seamless
transaction.

 Target Position: Managers

Estimated Program Time: 4 hours

Topics:

Coaching for Accountability – This section will equip managers with skills and knowledge required to set
expectations and provide feedback and coaching to their direct reports to meet the company’s goals and
commitments.

Goal Setting and Action Plans – The steps contained in the goals setting and action planning section are the
foundation for achieving goals on both a personal and professional level. Learners will be able to write their
goals, action plans and prepare action plans to achieve the company objectives.

Recruitment and Selection – This section will equip managers with skills and knowledge required to source,
interview, qualify and select suitable employees.

Change Management – The future holds uncertainty! There will be changes at the company that will plunge
employees into transition. This transition requires specific techniques for disengaging people from their old
ways and provides them with support and assistance for them to adapt.

Respectful Workplace – The most effective way to reduce respectful workplace violations is to ensure that
the company’s managers and employees know what is expected in order to create a workplace free of
harassment.

 Target Position: Sales Professionals

Estimated Program Time: 4 hours

Topics:

Staff Appearance – Personal appearance, including dress, grooming and hygiene, reflect the funeral industries
high standards and the pride in the services we provide. It is an expression of the way we conduct business and
helps us establish and maintain a high level of credibility with families.

Value Statements – These are 30 second sound bites of the Company and the services provided! Value
statements set the tone for both in person conversations as well as taking a first call. Think of the value
statement as verbal marketing statement (WE ARE…)
Phone Etiquette and Taking First Calls – Our conduct on the phone greatly impacts the perceived
professionalism of the funeral home. The way we conduct ourselves, on the phone, during the first notification
of death greatly impacts how both the funeral home and our services are perceived.

Greeting Families and Guests – Visiting the funeral home and cemetery to make arrangements is very
difficult for most families. Anything that can be done to comfort them through this process shows the family
we are organized and focused on their needs. Guest arriving at our location should always be treated equally,
whether they are there for an arrangement conference, visitation, funeral, meeting, or just dropping something
off.

The Selling Model – This section will train sales professionals on the Selling Model, including the sales and
purchase processes.

Product Knowledge – This section will provide sales professionals with the knowledge required to explain
the features and benefits of the merchandise offered during a pre-need arrangement.

Lead Generation – Learners will discover the steps necessary to build a lead generation system which fits the
funeral home’s values and provides qualified leads.

After Care – We are provided access to potential customers by the families we serve. They believe in our
product and services because we have established a long-term trusting relationship with them on behalf of the
company.

Coaching for Accountability – This section will equip sales managers with the skills and knowledge required
to set expectations, provide feedback, and coach their direct reports to meet company goals and commitments.
 CONSTRUCTION PRODUCTIVITY
ANALYSIS

QUALITY ASSURANCE OF EMPLOYEES

(QUALIFICATIONS, SEMINARS, AND TRAININGS OF
EMPLOYEES)

SUBMITTED TO: SUBMITTED BY:

Engr. Nelson N. Entienza
Mary Rose R. Javier
Rendell Egliane
Hariette Roselle Alicbusan
Michelle Angela Collo
Jenesis B. De Guzman
Melanie Mae Larowa
Ravaine Molines
Vina Evita Villafuerte