Gian Carlo P.

Torres
Mobile Number: +63-917-158-9911
Email Address: gian.carlo.p.torres@gmail.com

SUMMARY OF QUALIFICATIONS

 Experienced Software Engineer with more than six (6) years end to end
experience in Software Development Lifecycle (SDLC)

 Highly proficient in end to end test management from test planning to test
closure activities

 Knowledgeable in different types of testing -- Regression Testing, System

Integration Testing, Product Testing.

 Experienced in leading and facilitating User Acceptance Testing sessions with

business users.

 Knowledgeable in requirements elicitation, analysis and documentation.

 Certified Avanade Scrum Developer

A Software Engineering Sr. Analyst with more than six (6) years of experience in
Application Support, Planning, Preparation, and Execution of Test Scripts for
Product and Regression Testing phases.

- Knowledgeable in services procurement solutions provided by a vendor

management system (VMS) like IQNavigator.

- Knowledgeable in ServiceNow framework and how ServiceNow works as a

ticketing tool for customer support.

- Led and Facilitated User Acceptance Testing sessions with the business users

PROFESSIONAL EXPERIENCE

Company : Accenture Inc. (June 2012 – March 2019)

Position : Senior Software Engineer

 Technical Expertise / Tools

o Microsoft Test Manager
o MS Excel
o HTTP Watch
 o SharePoint 2010/2013
o Visual Studio 2010
o Rational Team Concert  don’t use acronyms – what does RTC stand for?
o Team Foundation Server  don’t use acronyms – what does RTC stand for?
o Clear Quest
o WQM Ticketing Tool  what is WQM?
o Service Now

Role: Application Support Senior Analyst/Test Engineering Senior Analyst (February

2014 – March 2019)

Accenture Inc, Mandaluyong City, Philippines

Project: IQNavigator Operations (February 2014 – March 2019)

Role: Application Support Test Lead
Project Overview:

Roles and Responsibilities:

 Manages defect queue and ensure SLA requirements are met resulting to
increased user satisfaction and contributed to overall improvement in service
delivery.
 Resolves issues logged daily by users such as Log in issues, Reports issues,
Work Order issues, and Invoicing issues that results to user satisfaction and
Improvement on the configuration of IQN Application. (Average number of tickets
resolved daily is 10 to 15 tickets/incidents).
 Performs requirements analysis to tailor IQNavigator configuration according to
specifications.
 Configured IQNavigator front end interface according to the requirements of the
business/client.
 Responsible for ensuring high quality of defect fixes that enabled 100% delivery
of application requirements.
 Supported the implementation of approved scope changes, and defect fixes that
results to a more consistent and a user-friendly IQNavigator application.
 Led UAT sessions with business users to provide guidance and address key
issues during execution.

Project: ServiceNow HR Applications (September 2018 – March 2019)

Role: Business Analyst / Test Lead (September 2018 – March 2019)
Responsibilities: Develops test cases and prioritize testing activities. Participates in
business meetings for information gathering.

 Led requirements elicitation activities with business users.

 Analyzed current business processes and mapped to future state process.
 Developed requirements traceability matrix to ensure end to end requirements
management.
 Created Test Plan and Test Strategy documents.
 Developed test scenarios and test scripts ensuring coverage of all possible test
scenarios based on identified business processes.
 Facilitated UAT Sessions with the business stakeholders.

 Led business meetings that covers information gathering and current business
processes in preparation for the development of testing materials.
 Created and developed effective testing documentations such as Test scenarios
and Test Scripts that covers all possible scenarios that are used for product and
regression testing phases which resulted to a low number of change request from
the business stakeholders and a smooth deployment of HR Applications in
ServiceNow platform.

Project: ServiceNow Fortification (September 2017 – August 2018)

Role: Business Analyst / Test Lead
Responsibilities: Defines Testing activities and led test planning. Facilitates all
relevant meetings for testing and defect management.

 Led requirements elicitation activities with business users.

 Analyzed current business processes and mapped to future state process.
 Created Test Plan and Test Strategy documents.
 Developed test scenarios and test scripts ensuring coverage of all possible test
scenarios based on identified business processes.
 Facilitated project test kick off activities with business users and project team.
 Led daily triage calls with business and development teams to ensure defects are
properly monitored and addressed.
 Prepared and circulated daily test reports to business stakeholders.

 Led business meetings that covers information gathering and current business
processes in preparation for the development of testing materials.
 Led the creation and development of effective testing documentations such as
Test Plan, Test scenarios and Test Scripts that covers all possible business
scenarios that are used for product and regression testing phases which resulted
to a minimal number of change request from the business stakeholders and a
smooth deployment of Procurement Applications in ServiceNow platform.
 Created a scheduled timeline for all the testing activities based on the project
timeline.
 Led and facilitated the daily defect/bug Monitoring and Management meetings
with the testers to determine the severity and priority of each defects logged by
the test team during Product and Regression Testing which resulted to an
efficient defect tracking.
 Led and facilitated Defect Resolution meeting with the Fix It team (developers) to
report and discuss which defect should be prioritized for fixing which resulted to a
quick turn around and timeline-based defect fixing.
 Led and Facilitated Live UAT Sessions with the Business users.

Project: IQN Deployment (February 2016 – December 2017)

Role: Test Lead
Responsibilities: Defines Testing activities and led test planning. Facilitates all
relevant meetings for testing and defect management

 Led business meetings that covers information gathering and current business
processes in preparation for the development of testing materials.
 Led the creation and development of effective testing documentations such as
Test Plan, Test scenarios and Test Scripts that covers all possible business
scenarios that are used for product and regression testing phases which resulted
to a minimal number of change request from the business stakeholders and a
smooth deployment of IQN Application
 Created a scheduled timeline for all the testing activities based on the project
timeline.
 Led and facilitated the daily defect/bug Monitoring and Management meetings
with the testers to determine the severity and priority of each defects logged by
the test team during Product and Regression Testing which resulted to an
efficient defect tracking.
 Led and facilitated Defect Resolution meeting with the Fix It team (developers) to
report and discuss which defect should be prioritized for fixing which resulted to a
quick turn around and timeline-based defect fixing.
 Led and Facilitated Live UAT Sessions with the Business users.

Project: IQN EREES Automation (February 2014 - January 2016)

Role: Application Support/Tester
Responsibilities: Manages and resolves application issues, provides updates and
perform analysis on the root cause of the daily issues raised by the users of IQN.
Develops test cases and prioritize testing activities. Participates in business
meetings for information gathering.

 Resolves issues logged daily by users such as Log in issues, Reporting issues,
Work Order issues, and Invoicing issues that results to user satisfaction and
Improvement on the configuration of IQN Application. (Average number of tickets
resolved daily is 10 to 15 tickets/incidents).
 Configured IQNavigator front end interface according to the requirements of the
business/client.
 Supported the implementation of approved scope changes, and defect fixes that
results to a more consistent and a user-friendly IQN-EREES application.
 Participates in business meetings that covers information gathering and current
business processes in preparation for the development of testing materials.
 Created and developed effective testing documentations such as Test scenarios
and Test Scripts that covers all possible scenarios that are used for product and
regression testing phases which resulted to a low number of change request from
the business stakeholders and a smooth deployment of HR Applications in
ServiceNow platform
 Facilitated UAT Sessions with the business users.

Project: Avanade – SCS Accelerate (November 2013 – January 2014)

Role: Tester

 Planning, Preparation and Execution of Product Testing deliverables

 Executed Performance Testing Scripts using MTM and HTTP Watch

Project: Vale Legacy (June 2012 - September 2013)

Role: Developer/Tester

 Microsoft SharePoint 2010 Configuration

 Moss 2007 Configuration
 Coding using Visual Studio – ASP .Net
 Planning, Preparation and Execution of Product Testing deliverables

Education

Bachelor of Science in Information Technology

De La Salle Lipa, Batch 2012