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  • Learning Activity Conversations About A Poor Service in A Hotel

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    The guest checks out of their hotel room but disputes the $168 charge on their bill, claiming it should only be $108. The receptionist insists the bill is correct but eventually realizes the guest was in room 11, not 10, and agrees to change the bill to $108. The guest complains about the poor service but pays and leaves, saying they will not return to the hotel.

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    Dialogo_mal_servicio_recepcion_ASTRID_ANGIE.pdf

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    The guest checks out of their hotel room but disputes the $168 charge on their bill, claiming it should only be $108. The receptionist insists the bill is correct but eventually realizes the guest was in room 11, not 10, and agrees to change the bill to $108. The guest complains about the poor service but pays and leaves, saying they will not return to the hotel.

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    © All Rights Reserved
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    4 views2 pages

    Learning Activity Conversations About A Poor Service in A Hotel

    Uploaded by

    astridvebo
    The guest checks out of their hotel room but disputes the $168 charge on their bill, claiming it should only be $108. The receptionist insists the bill is correct but eventually realizes the guest was in room 11, not 10, and agrees to change the bill to $108. The guest complains about the poor service but pays and leaves, saying they will not return to the hotel.

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    © All Rights Reserved
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    LEARNING ACTIVITY

    Conversations About A Poor Service In A Hotel.

    ASTRID VERA BORJA


    ANGIE CAROLINA HERNANDEZ RODRIGUEZ
    Apprentices SENA

    ENGLISH
    TECHNICIAN IN ACCOMMODATION SERVICES

    NATIONAL LEARNING SERVICE - SENA


    APRIL
    2020
    Conversations About A Poor Service In A Hotel.

    Guest: good afternoon, miss


    Receptionist: Hello. What do you need?
    Guest: I need to make my exit. Room ten please
    Receptionist: here is your account. How will you cancel?
    Guest: wait here there is a mistake, says one hundred and sixty-eight dollars I understand that it is
    one hundred and eight dollars. It is a mistake, they overloaded me
    Receptionist: I do not think this account is very clear ... Accommodation, room service and if you do
    not remember, I refresh your memory, it was Saturday afternoon.
    Guest: Saturday… impossible miss, I was out from morning until late at night that I returned to the
    hotel.
    Receptionist: and what do you want me to do, I tell you what comes out in the account, I can't do
    anything, you have to pay ...
    Guest: No, miss, check your system, call your boss, but fix ...
    Receptionist: my boss is busy, he does not have time to attend to her, so I will have to check the
    system ...
    Guest: Please thanks
    Receptionist: Aaa if it was room eleven, well then pay only one hundred and eight dollars and voila.
    Guest: Sure, that's the correct value. What a bad service you know, anyway, thanks. See you never.
    Receptionist: yes, yes yes you can ...

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