Professional Documents
Culture Documents
Self-Check 2.1-1
Working order.
True 4. The trolley is loaded with room supplies and amenities from the
True 7. All supplies are stocked on the cart in the specified location.
True 10. At one end of the trolley attach a laundry bag (for dirty laundry
statement is correct.
____T___1. Staff members should ever use the phrase its not my job.
____T___2. Never, ever to tell a guest or sorry, room service do that – perhaps if
Self-Check 2.3-1
Direction: Answer the question for 10 points. Write your answer inside the
Some properties will replace nothing if the guest is a short stay – which may
be defined as three nights or less. In this case, a guest who is known to be
checking
out after three days may not have their bed linen changed even though
standard
Practice is to change bed linen every two days.
Some properties use fitted bottom sheets but where they are not used, you
may
be required every day or second day to remove the bottom sheet, use the top
Self-Check 2.1-3
QUICK WRITES
- Check electrical appliances and equipment - Follow instructions on the label of the
before use. Check if there are frayed wires, container.
loose plug, never use appliance that is
defective
- Handle equipment with care and never bump - Do not mix different products.
them on hard surfaces.
- Clean and store in their custodial room - Gloves are usually required to protect the
immediately after use. skin; eye goggles may also be required if a
splash hazard exists. Ammonia and bleach
require ventilation.
- Schedule a regular checkup of equipment’s - Aerosol cans are fire hazards. Keep away
to prevent serious breakdowns from heat.
- To avoid electric shock or short circuit, do - Do not pour chemicals in building floor
not expose equipment to water. drains.
Self-check 2.4-1
Establishments, list down the eleven general steps in cleaning of guest room
Self-Check 2.5-1
Supplies / Materials:
Module
Task Sheet
Assessment Method:
Interview (oral/ questionnaire)
Observation