SAN ROQUE NATIONAL HIGH SCHOOL

San Roque, Paombong, Bulacan

SECOND SUMMATIVE TEST IN HOUSEKEEPING
THIRD QUARTER

Name:____________________________Section:_______________________Date:_______________Score:__________

Direction: Choose the letter of the correct answer. Two points each. Strictly no erasure.
8. Valuables are lost and found item under non-food such
TRUE OR FALSE CHOICES.. as umbrella, shoes, bags, clothes, are given 1 month for
a. If both statement is TRUE the client to come back. Again ”. Non-perishable are

b. If both statement is FALSE item such as cash, gadgets, and jewelry

9. In the absence of executive housekeeper, floor
c. If the first statement is TRUE and the second
supervisor will take over. Linen supervisor are
is False
responsible in coordinating the exchange of soiled linen
d. If the first statement is FALSE and the
for the clean ones.
second is TRUE
10. Removal of dirty towels from bathroom (bath towels,
hand towels and the face towels) belong to phase 2.
1. Housekeeping department represents the largest work
Removal gloves belong to phase 1.
place of a hotel. The Executive Housekeeper is the head
of the housekeeping .
2. Handle guest request in thirty minutes. Answer the
phone with in five rings.
3. Mini-fridge, luggage scale and bed alar, clock are
examples of Bathroom amenities.Shampoo, Conditioner
and Toothbrush are examples of Bedroom amenities.
4. Hotel amenities are the extra service product the hotel Prepared by:
provides for their guest. Laundry supervisor is
responsible in checking the cleanliness and SHIRLEY C. MARTIN
maintenance of guest room. Teacher I
5. In entering a guest’s room, most of the hotel have a
mandatory three-knock, two-annoucement rule. If the Checked by:
door is locked from the inside and there is no response
from the guest, wait for about 24 hours. Teresa P. Garcia
6. Lost and found items after a guest ‘s departure must be Principal II
reported immediately to the floor supervisor. Supervisor
is the one that is reliable to check if the guest is still
around or not. In case the guest is no longer in the area,
the floor manager should follow the lost and found
7. Another function of housekeepers in hotels is to make
sure that the room of guest is clean and in order.
Proffessionalism It includes specialized skills, good
judgement, polite behavior, honesty and integrity.