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ACKNOWLEDGEMENT

I would like to express my sincere gratitude to my project supervisor,


Dr Mousumi Biswas ma’am for providing his invaluable guidance, comments
and suggestions in completing my project on “A study on consumer
satisfaction on online shipping ”

I would also like to extend my gratitude to Head of the Department Dr.


Dhananjoy Datta for providing me with all the facility that was required..

Thanking You!!

Date : 26/11/2019 Subash Tripura

MBA (General) 1st Semester


DECLARATION

The research project on “A study on consumer satisfaction on online shipping”


has been undertaken as a partial fulfillment of the requirement for the award of
the degree of Master of Business Administration of ICFAI University, Tripura. I
hereby declare that this Research Project is my original work and the analysis and
findings are for academic purposes only. This project has not been submitted by
the any student earlier to any other institution/ university.

Subash Tripura

MBA (General) 1st Semester

ID No. 19IUT0160022
CONTANT

SL Contents Page No.


NO.
1. Introduction 0-01

2. Objectives 02-02

3. Research Methodology 03-03

4. Data Analysis 04-012

5. Findings 13-13

6. Conceptual Relevance 14-14

7. Conclusion 15-15

8. Appendix 16-17

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