PROJECT : WAFI HOTEL COMPLEX AND

MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

WAFI HOTEL COMPLEX AND MALL(PH8),

DUBAI.
METHOD STATEMENT – INSTALLATION, TESTING AND
COMMISSIONING OF ALCATEL TELEPHONY
METHOD STATEMENT REF: Sofitel-PDC-TS-ST-GN-________

Prepared By Reviewed By Checked BY Approved By

M/S. Precedence MKM - MEP ARKT - Consultant ARKT - Consultant

Mr. Misbah Uddin

Name

Position Project Lead

Date 11-11-2019

Sign
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

TABLE OF CONTENTS

1. SCOPE & OBJECTIVE: ..................................................................................................... 3

2. DEFINITIONS AND ABBREVIATIONS ............................................................................... 3

3. HEALTH & SAFETY HAZARDS ......................................................................................... 4

4. REFERENCES ................................................................................................................. 4

5. MATERIALS ................................................................................................................... 4

6. EQUIPMENT REQUIREMENTS ........................................................................................ 4

7. SAFETY PRECAUTIONS ................................................................................................... 5

8. PRE-REQUISITES CABLING AND OTHER RELATED SERVICES ............................................ 5

9. PRE-INSTALLATION/ PRE-COMMISSIONING CHECKLIST .................................................. 6

10. WORKING HOURS ......................................................................................................... 6

11. EQUIPMENT REQUIREMENT .......................................................................................... 6

12. DETAILED PROCEDURE .................................................................................................. 7

13. SOLUTION OVERVIEW ..................................................................................................10

14. TESTING AND COMMISSIONING PROCEDURE: ..............................................................12

 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

1. SCOPE & OBJECTIVE:

The scope of this method statement is to define the Procedure for Installation, Testing and
Commissioning of Alcatel Telephone system for WAFI HOTEL COMPLEX AND MALL Project in
accordance with the project specification and the requirements of checks to be carried out. The
method statement shall also ensure that the Installation, Testing and Commissioning work done
safely and succesfully.

2. DEFINITIONS AND ABBREVIATIONS

2.1. DEFINITIONS

Client MKM

Project WAFI HOTEL COMPLEX AND MALL(PHASE 8), Dubai.

Consultant Arkiteknik Internation Consulting

Contractor MKM- MEP

Subcontractor M/S. Precedence Technology L.L.C.

MUST Signifies a legal or statutory requirement.

MAY Signifies a feature which is discretionary.

SHALL Signifies a requirement made mandatory by this Method Statement.

2.2. ABBREVIATIONS USED

2.2.1. PPE - Personal Protective Equipment’s

2.2.2. IR - Inspection Request

2.2.3. MIR - Material Inspection Request

2.2.4. T&C - Testing & Commissioning

2.2.5. PQP - Project Quality Plan

2.2.6. QA/QC - Quality Assurance / Quality Control

2.2.7. ITP - Inspection Test Plan

 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

3. Health & Safety Hazards

3.1. Safety:

Follow building safety evacuation procedures.

Follow equipment manufacturer’s instructions written instructions located in the
respective OMM
Standard electrical and mechanical safety precautions to be practiced.
1. Do not open Active Material. Competent and Manufacturer trained personnel
only to open panels for maintenance operations.
2. Do not touch moving parts, result in physical injuries. Isolate power and water
prior to equipment maintenance. Competent trained personnel only to carry out
maintenance activities.

3.2. Emergency:

1. General: System, subsystem, or equipment failure: OMD will evaluate and

facilitate system / subsystem / equipment restoration.

2. Fire: Report immediately to OMD and Safety team. Evacuate the control room
immediately. Do not attempt to shut down the system thereby endangering
own life.

3.3. Risk & Control

1. Hazards & Control: Not Applicable

2. Control Measures: Not Applicable

4. REFERENCES

4.1. Project Specifications issued by Consultant.

5. MATERIALS
5.1. Alcatel PABX, Alcatel Admin IP Phones, and Cetis Guest Analog/IP Phone in line to the
approved client requirement

5.2. Accessories such as power adapter, Direct Attached Cables and other accessories
required to complete the project.

6. EQUIPMENT REQUIREMENTS
6.1. Measuring tape and setting out marker.

6.2. Fork Lift.

 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

6.3. Hand Trolley.

6.4. Electrician Tool Box

6.5. Laptop with Network Cable

7. SAFETY PRECAUTIONS
7.1. MDF & IDF Room shall be access restricted to authorised persons only.

7.2. Do not open Active Material. Competent and Manufacturer trained personnel only to
open panels for maintenance operations.

7.3. Do not touch moving parts, result in physical injuries. Isolate power and water prior to
equipment maintenance. Competent trained personnel only to carry out maintenance
activities.

7.4. Follow equipment manufacturer’s instructions written instructions located in the

respective OMM Standard electrical and mechanical safety precautions to be practiced.

8. Pre-Requisites Cabling and other related Services

• Adequate cooling, temperate and humidity controlled environment for all end systems
• All types of electrical and civil work.
• Provision of space to keep the equipment (Active) at the site office (Store).
• Provision of secures and covered warehousing facility.
• All types of power infrastructure and UPS.
• All types of roof, wall or sleeve cutting and repairing.
• Dust free environment should be provided by Client for MDF/IDF’s
• Internet Availability at site from Internet Service Provider is client Responsibility
• Standard Mass Pole to be provided by client on appropriate Wifi Outdoor locations with
required height and dimensions
• All type of conduits/PVC/Trucking etc has to be provided by client wherever required
• Scaffolding or big height ladder to be provided for Cabling/Installation of WiFi Purpose.
• Building Access to be provided by Customer
• Down time to be Provided by customer (Date and Timings will be discuss)
• Building Grounding pit/bar should be provided by customer near Wireless Outdoor
locations as well as MDF Room and IDF Rooms Racks should less then equal to 1V for
connecting earth wiring
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

9. Pre-Installation/ Pre-Commissioning Checklist

Tasks Status
Site Readiness & Pre-Requisites Availability 
Material Delivery on Site 
Secure Room/Space availability for Material Storage on site 
Material Inspection & Verification as per the final BOM 
Customer Site Readiness 
MDF Room / IDF's Readiness 
Dust Free & AC Colling in MDF/IDF's Room 
Rack Space & Power Availability 
Customer Network Readiness 
IP Addressing Scheme, VLAN's, Credentials, SSID's Details 
Internet Availability 

10. Working Hours

Precedence Technologies working hours are 9:00 AM to 5:00 PM, 5 days a week i.e. 40
hours a week.
Working hours can be adjusted/extended based on the site requirements or criticality of the
project to meet specific mile-stone or dead-line.

11. Equipment Requirement

11.1. Site Requirement

• The equipment will be installed in a 19" rack

• The ambient temperature should be in the range 32 to 104˚F (0 to 40˚C). The
humidity should not be higher than 90%

11.2. Verifying temperatures and clearances

Verify that temperature and clearance ranges are within tolerable limits. The
thermal sensors may shut down equipment if it is subjected to conditions
beyond the recommended limits. Equipment can be damaged if these
restrictions are not respected

11.3. Verifying power outlets

 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

Check that an adequate number of power outlets are available. Verify that
the Main Equipments and the other equipment in the rack do not present a
possible over current or overload to the customer's branch circuit and/or
power distribution strip.

11.4. Verifying the grounds

Ensure that the installation site has access to approved grounds and that
either a trained technician or a licensed electrician will be verifying all
grounds and installing the Supplementary Ground Conductor.

12. DETAILED PROCEDURE

12.1. Handling & Storage:

12.1.1. On receipt of the Alcatel PABX and accessories at site, necessary precautions
shall be taken for unloading, shifting & storage.

12.1.2.Material shall be stored directly to the Store Room and covered / dry space at all
the time.

12.1.3.All materials received at site shall be inspected and ensured that the materials
are as per approved material submittal.

12.1.4.Any discrepancies, damage etc., found will be notified and reported for further
action.

12.1.5.Site Engineer (Telecom) has to ensure that all Equipment used at site are free
from any damage or deformity of any kind. Any minor damages observed shall be
repaired suitably and in case if the repairs could not be done properly, the
Equipment are to be removed from site.

12.2. Responsibilities / Supervision

• 1st Kick Off Meeting - from Precedence Technologies Team before Project
Execution with all Concerns (I.T/Engineering/Housekeeping/Operations/Security)

• Site Walk Through by Precedence Technologies Team before Project Execution with
all Concerns (Hotel I.T/Main Contractor/Cabling Vendor)

• Prior to commencement of work, Precedence Technologies will conduct a site

survey on confirmation of order, and provide immediate prerequisites for the active
components installations for (Active Data/Wireless/Telephony Networks)
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

• It is responsibility of customer to make available all required prerequisites for

smooth system deployment

• Customer must identify a secure place, during the time of site survey, where the
equipment will be delivered and stored before it goes into the server room for
actual installation

• Equipment will be delivered to customer site and will be stored in secure place
provided by customer

• Precedence Technologies will inspect the equipment on site, verify all ordered
equipment is available, customer will be notify in case of any issues

• Project and site management over the project duration.

• Installation, configuration and commissioning of all Data network switches, wireless

equipment, network management equipment & Telephony System

• Technical documentation for all delivered system after installation.

12.3. Installation Procedure:

Telephony System Installation, Configuring, Testing, Commissioning ,Documentation, Training,

Handover and Signoff
Installation:
* Unpacking of Base Systems & in appropriate Rack (MDF) from Box
* Connecting UPS Power Supplies for Base System
* Installing of all the modules in the Base System
* Keeping other accessories from the box in secure place for Handover to Client
* Mounting of Base Unit in appropriate space in Rack (MDF)
* Power On test to verify the equipment
Configuring:
* Configuring Basis Setup Wizard
* Firmware Upgrade to New Release (If Required)
* IP Scheme, VLAN's, & Credentials Assignment as per Operator Requirements
* DHCP Configurations
* Adding New Licenses
* Configuring Dial Plan
* Configuring User Extensions
* Mapping User Extensions with Dialling Plan
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

* Configuring Codes for National/International Users Access

* Configuring Analog/PRI
* Configuration of Administrative Users Rights
* Assigning Passwords
*Configuring Auto Attendant
*Configuring Music On Hold
*Configuring Agents & Reporting Software
*Configuring Speed Dial
* Configuring Others Features as per customer requirement and SOW
* Integration with PMS, Call Accounting & Voicemail Applications
* Installation & Configuration of BOH/Admin IP Phones
* Installation & Configuration of Guest IP Phones
* Guest Faceplates Printing & Service Keys Programming as per client’s requirement
* Operator Consoles Installation & Configuration

* Call Center software installation, call routing and reporting configuration for agent

* Voice call recorder installation & configuration

* OmniVista System Management & Monitoring tool installation & configuration

* Guest Mobile Softphone solution installation & configuration

Testing:
* Redundancy Testing of Base Units
* Testing with Client Network (PMS)- Tiger TMS
* Testing Analog/PRI Lines
* Testing National/International Calls
* Testing Inbound/Outbound Dialling
Commissioning:
* Commissioning the systems under scope of work.
Documentation:
* Network schematic diagram with all devices and their IP addresses along with
Locations details
* Method of statement.
* Technical summary of the installed system.
* Final configuration copies of all systems.
* Testing and acceptance reports.
* All devices passwords.
* O&M manuals as shipped by the vendor along with equipment will be handed over.
Training:
* Training will be provided to client representatives on the list of equipment in the
BOQ (maximum 3-persons)
* Explanation of network design and topology configured for the client.
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

* Brief introduction to the various technologies introduced in the design and topology.
* Brief introduction to administrative level commands.
Handover:
* Handover of Telephony network will commence to client representative once the
installation, configuration, testing, commissioning, documentation, training is done.
Sign-off:
* Sign-off of Telephony network will commence by client representative once the
installation, configuration, testing, commissioning, documentation, training and Handover is done.

13. Solution Overview

The OmniPCX Enterprise Communication Server provides a unique and secure backup
mechanism when mission critical applications require high resiliency. Communication
Server redundancy (duplication) allows a switch over from one communication server to
its mirrored communication server through an IP link.
The proposed Telephony Solution is based on Alcatel OmniPCX as core communication
platform which supports mix of IP, Digital & Analog phones. System provides PSTN
connectivity via ISDN & CO Trunks for incoming or outgoing calls. The proposed system
will be an expansion to the existing system running at Raffles Dubai which will be
integrated to establish a centralized Communication Server for existing and new site.

Proposed system also provides standard features like Auto-Attendant, Music-on-Hold,

Voicemail, Call Hold, Transfer, Conference etc along with the interfacing to PMS (check-
in, check-out, Guest Name), Hospitality Grade Voicemail System.
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

It also includes the Call Center package with Voice Call Recording and Wall-Board for
Calls Statistics to Call Center.
PC Based Operators have been proposed (including PCs & Headsets) for the Operators.
It is a multimedia professional attendant solution, allowing the attendant to switch
between telephony applications and Windows applications at any time.
• An IP attendant console for the OmniPCX Enterprise Communication Server
including:
o An associated Premium Desk Phone set used for voice (IP or TDM)
o The IP Attendant Application running on a standard PC
o An optional Busy Lamp Field (BLF) application, running on a standard
PC
o An ergonomic telephony keyboard with LEDs, shortcut keys, and USB
connection
 PROJECT : WAFI HOTEL COMPLEX AND
MALL(PHASE 8)
PLOT NUMBER 3156325DUBAI, UAE

Testing and Commissioning Procedure:

13.1. Verifying PABX is reachable over IP Network

13.2. Admin/BOH Alcatel IP Phone is getting IP address from Admin Voice VLAN when
connected to switch POE port over IP Network

13.3. Admin/BOH Alcatel IP Phone is registered with PABX & Logged-In using desired
Admin/BOH Extension Number as per Operator’s provided Numbering Plan

13.4. Admin/BOH Alcatel IP Phone is getting dial-tone and able to dial any other
extension number within Hotel

13.5. Admin/BOH Alcatel IP Phone is able to dial any non-PABX / PSTN number based
on assigned calling permissions

13.6. Guest(table Side) cetis IP Phone is getting IP address from Guest Voice VLAN
when connected to switch POE port over IP Network

13.7. Guest(table Side) cetis IP Phone is registered with PABX & Logged-In using
desired Admin/BOH Extension Number as per Operator’s provided Numbering Plan

13.8. Guest(table Side) cetis Phone is getting dial-tone and able to dial any other
extension number within Hotel

13.9. Guest(Bed and bath) cetis Analoge Phone is Connected with desire Analouge
Port when connected to Port it will come up eith dial tone.

13.10. Once Checked-in, Guest Cetis IP Phone and Analoge is able to dial any non-PABX
/ PSTN number based on assigned calling permissions

13.11. Once Checked-out, Guest Cetis IP Phone and Analoge Phone is only able to dial
any extension number within Hotel, but not able to dial any non-PABX / PSTN number
based on assigned calling permissions

13.12. Service Keys / Speed Dial buttons on Guest Cetis IP Phone and Analoge Phone is
able to dial the respective service / department as labelled on Guest Phones

13.13. Upon Guest Check-In, Guest name is updating on the phone and vice versa.