The New Normal

Is Not (Really) New

@ferroferizka
WW Sr. Program Lead Microsoft – Customer Experience
Founder & President Director @IdNextLeader
 @ferroferizka

Before We Start , Remember

We don’t have all the answers…

We won't have all the answers...
 It's going to feel uncomfortable. That's okay.

It's not business as usual.

Be authentic - start your conversations acknowledging this.
Every day is different. Be flexible and dynamic to the changing climate.
Stay people-centric
Continue to evolve and stay open-minded.
 @ferroferizka

What We’re Going to Cover

1. The World In COVID19

2. WFH Basics
3. Leadership Principles in Remote Work
 @ferroferizka

Part 1

THE WORLD IN COVID-19

 COVID-19

This is War and we will celebrate

the victory as such
 Navigating COVID in Government l Civilian

Governments worldwide are embracing technologies to empower their workforce to work from remote locations, engage with citizens,
deliver virtual services, and ensure continuity of operations. We expect their phase 2 and phase 3 activities to mature these capabilities that
will help ensure a “new normal” for government operations and services.

GOVERNING VIRTUAL HEALTH REMOTE COORDINATED CITIZEN AND

FIRST RESPONSE VIRTUAL COURTS
REMOTELY ASSISTANCE LEARNERS CRISIS RESPONSE BENEFIT SUPPORT

Enable government Governments need to One of Governments Governments need to Governments Record numbers of Courts must be able
workforce to work take care of top priorities is support remote working remotely are citizens are forced to to maintain
remotely and everyone’s needs keeping frontline first learning needs in challenged in stay home and operations and carry
maintain the primary whilst prioritizing responders informed, response to school collecting and cannot work or travel out judicial
functions of vulnerable cases and citizens safe and city- closings and help sharing information to receive benefits or proceedings during
government requires identifying any new wide operations address the digital in real time in central support; many this crisis. Judges
secure and reliable trends. supported during the divide through a mix locations and using it existing systems were must still be
intra-and-inter- lock downs. of tools and learning to collaborate across not designed to able to interact with
agency modalities. multiple agencies handle current lawyers.
communications and and employees. volumes of requests.
collaboration.
 @ferroferizka

Part 2

WFH BASICS
 @ferroferizka

Part 3

LEADERSHIP PRINCIPLES
Managing A Distributed Team
Across Asia, Europe, Africa,
Australia, and Americas
@ferroferizka
 @ferroferizka
Job Market Today
Why Distributed Workfoce?

@ferroferizka
Disadvantages
And how to avoid or overcome them
Missing out on “the cooler talk”
Being forgotten as not visible
Weakened social ties
The wrong person selected for the job
Setting weak or unclear goals
Improper communication
Unproductive home and work environments
Lack of Social Connection

@ferroferizka
Pitfalls

@ferroferizka
Ideal candidates
• Require strong communication skills
• Need in depth initial experience in the role
• Are a high value to the team / company
• Possess a strong performance history
• Are independent thinkers
• Are willing to take initiative
• Have previous remote work experience

@ferroferizka
@ferroferizka
26
Tips for Leaders
• Possess superior communication skills
• Have the ability to be simple and honest and clearly
define about expectations for employees
• Conduct strong interaction with team
• Willing to hire remotely
• Allow for team virtual social space
• Communicate effectively
• Build trust in virtual work groups
• Use work-group collaboration technology
• Hold remote workers accountable
• Are results-oriented managers who set clear expectations
• Focus on hitting progress marks, not face-time

@ferroferizka
 This Will End

You Can Take Control of Your Destiny

We Are In This
Together
It Will Evolve in Phases

How Can We Come Out the Other Side Even Stronger?

THANK YOU