Form

Management Review Meeting

Generic Agenda

PREVIOUS ACTIONS
1) Previous Management Review actions
2) Identify any critical and outstanding issues from previous Management Review

POLICIES and OBJECTIVES

3) Review the quality and environmental policies
4) Review the objectives in the quality and environmental policies

CHANGES
5) Changes that could affect Eltek’s Management System:
a) Any changes in the context of the organization that may affect the system?
b) Any changes in the needs and expectations of interested parties that may affect the system?
c) Are there any changes in the applicable ISO standards (ISO 9001, ISO 14001 and ISO 17025) that
will affect the Quality & Environmental Management System?
d) What significant changes are currently being made or have been made to the system since the last
Management Review?
e) Are any changes planned which may result in the need to change the system? (Organisation,
processes, products, etc.)
f) Are there any new customer requirements?
g) Are there any new laws or regulations?

PROCESSES
6) Review of main processes and support processes; the following to be reviewed on each main
process and each support process:
a) Process flow charts, procedures, forms etc.
b) KPIs
i) Have KPIs been established and communicated to staff?
ii) Are the KPIs still appropriate for the business or do they need to be changed?
iii) Have targets been set and are targets being met?
iv) What trends do we see (are apparent)?
v) What actions are needed to get back on target?
c) Findings in audits and complaints
i) What trends were identified in customer feedback/complaints since the last Management
Review?
ii) Is root cause being sufficiently addressed as applicable? If not, why and what actions do the
management team need to take to address this?
iii) Causes to be analysed to identify key root causes
d) Any changes that could affect the process?
e) Any risk that could affect the process?
f) Any resource needs? (Human resources and other resources)
g) Is this process suitable, adequate and effective?

Doc.no: GFORM_017
Prepared by: hehvno Security level:
Approved by: frvano
Version: 10 This document is valid on date of print only.
Modified: 2018-01-11 2020-06-09 Page 1 of 2
 Form
Management Review Meeting
Generic Agenda

PROCESS and PRODUCT

7) Production process performance and product conformity (suppliers and internal):
a) KPIs (Complaints, Cost of poor quality, Field Performance, FTPY, Stop orders, Hot spots, and
others)
i) What trends were identified in customer feedback/complaints?
ii) What trends were identified in hot spots?
iii) What trends were identified in stop orders?
iv) What trends were identified in First Time Pass Yield (product conformity testing)?
v) What trends were identified in Field Performance?
vi) Is root cause being sufficiently addressed as applicable? If not, why and what actions do the
management team need to take to address this?

NONCONFORMITIES & CORRECTIVE ACTIONS

8) Status of nonconformities and corrective actions:
a) Status and trends of preventive and corrective actions
b) What actions are currently outstanding and are they being adequately addressed (focus on high risk
actions only).
c) What actions if any need to be taken by the management team to resolve unsatisfactory progress?
d) Number of audits conducted
i) Eltek internal audits (Eltek  Eltek)
ii) Eltek external audits (Eltek  Suppliers)
iii) Third Party audits (Third Party  Eltek)
iv) Customer audits (Customer  Eltek)
v) Customer audits (Customer  Eltek suppliers)
e) Number of nonconformities (in audits) and their status
f) Audit trends

SUITABILITY, ADEQUATENESS and EFFECTIVENESS of KPIS and EMS

9) Are Eltek’s KPIs suitable, adequate and effective?
10) Is Eltek Management System suitable, adequate and effective?

Doc.no: GFORM_017
Prepared by: hehvno Security level:
Approved by: frvano
Version: 10 This document is valid on date of print only.
Modified: 2018-01-11 2020-06-09 Page 2 of 2