U MOBILE SDN BHD

ROLE PROFILE
 Job Title SM Manager – Innovation

 Grade

 Reports to: Lim Lay Kim

 Job Purpose

This is an Innovation/ Service and Product Development position with a key role in developing &
delivering new telcos and non telcos product/ services.

 Key Accountabilities

Accountable for successful delivery of assigned projects (Innovation/ System / Platform) within
• agreed KPIs; based on sound project management methodology while adhering to UM Project
Model and other relevant UM compliances.
Leads telcos and non telcos project and work closely with other internal departments (Marketing,
• Sales, Finance, Network and ISD) during concept cycle to identify the needs of service delivery
requirements to meet UMobile’s business and technical goals.
Ensure requirement submission of new product and services are with customer’s experience in mind
•
and with consideration of front line operations.
• Collaborates with product/ service owners, lead and support end to end UAT/ sanity test processes.
Adheres to all company policies, procedures and business ethics codes and ensures that they are
•
communicated and implemented within the team.

 Key Experiences and Qualifications

Degree in Business, Computer Science, Information System or Engineering (telecommunications

•
and etc.)
• Minimal 4-5 years working experience as Project Manager, preferably in Telco environment.
• Has good understanding of systems in Telco Environment such as VAS, Network and Billing area.
• Ability to work with all levels and cross functional teams.
• Excellent people management skills.

 Behavioral Competencies and Levels

Levels
Competencies: (1- Lowest,2,3,4,
5-Highest)
Must be Passionate about the business i.e. You have the will to win by
• having deep insights of our Customers; focusing on what makes us 5
successful; and setting ambitious goals and motivating people to deliver.
Encourage Change & Continuous Improvement i.e. You have the courage
• to challenge & to be challenge; create visible change; and nurture creativity 4
and innovation.
Maintain a strong sense of Integrity & Accountability i.e. always take
• ownership of the UM Way of conducting business and maintaining One team 5
always.
 Functional/Technical Competencies and Levels
Competencies: Levels
1
 U MOBILE SDN BHD
(1- Lowest,2,3,4,
5-Highest)
• Knowledge – Basic Telco’s Products & Services 4
Customer’s Value Chain and experience (Services Industries – Prefer
• 3
telcos)
• Project Management Skills 4

• People Management 4

Role Name Date Signature/Approval

Immediate Supervisor Lim Lay Kim
Upper level Supervisor (if Lim Kong Thien
applicable)

CMO Jasmine Lee

CEO
Checklist : ✘ Please attach approved organization chart