VALERI RUNNING

Greater Toronto Area • valr1133@gmail.com

PROFILE STATEMENT

A dedicated professional providing customer-focused and diverse support in the areas of Training,
Learning and Development, Human Resources, Operations and Continuous Improvement

QUALIFICATION HIGHLIGHTS

Curated and/or collaborated with  Proficiency in MS Office Suite

vendor to develop employee/leader
e-learning courses:
► Privacy
► Recruitment
► Goal Setting
► Owning your Development
► Giving & Receiving Feedback
► Guest Service and Site Safety
Facilitated and developed instructor-led
courses for various staff levels:
► Train the Trainer
► Team Building
► Call Centre Customer Service
► Company Values
Developed training guides:
► 350-page Employee Guide to onboard a
new banking merchant
► Manager Guide to implement safety
and service online modules for staff
► Learning Management System (LMS) User
Maintenance Guide
(Word, Excel, PowerPoint,
Publisher, Outlook); SnagIt;
iSpring Course Creator;
SmarterU LMS; Teams, Zoom
 Effective working
independently, as well as
collaboratively, including cross-
functional teams with all levels
of staff and management
 Strong interpersonal and
communication skills with
customer focus
 Organized, proactive,
resourceful, analytical and
detail-oriented
 Ability to manage and
coordinate multiple priorities
and deliverables
 Monitored and participated in
online discussions in an
academic setting
 Ability to identify opportunities
for process efficiencies and
implement improvements

WORK EXPERIENCE

TR A I NI N G A N D D E VEL OP ME N T S P EC I AL I ST , P EO PL E & C UL T U RE ( S U NW I N G TR A VEL

GR OU P) 10/2018 – 03/2020

 Facilitated courses for employees, supervisors, managers and directors focused on team-
building, company values and customer service
 Designed and developed online courses to build new company course library
 Led and supported change management with a focus on people during company-wide
system conversion
TR A I NI N G COO R DI N A TOR , PE O PL E & C UL T U RE ( SU NW I N G TR A VEL GR OU P) 0 3 – 1 0 / 2 0 1 8
 In collaboration with third-party vendor, developed mandatory e-learning course for all
company employees; Customized and redesigned a series of three recruitment e-learning
courses for managers and supervisors
 Developed webinar training material, co-facilitated and recorded webinar
 Led various training projects including training needs analysis, Onboarding vendor selection

CO NS UL T A N T – P ROC ES S M A N U AL S A N D J OB AI D ES ( T D B A N K ) 03/2016 – 01/2017

 Agency Contract - Applied creative design, technical writing and customized images to
develop and arrange complex processes into a step-by-step, 350-page training guide by
collaborating with managers, staff, subject matter experts (SMEs) and navigating numerous
internal systems and mainframe databases
 Guide used to instruct new staff and as a reference guide for seasoned staff, assisted in audits
and resourced in new project initiatives to identify steps in departmental functionality

L E AR N I NG & PR OC ES S D E VEL O PM E NT S P EC I AL IS T (SU NC OR E N ER G Y ) 0 2 / 2 0 1 3 – 0 4 / 2 0 1 5

 Assisted in development and implementation of comprehensive web-based training (WBT)
modules, utilizing LMS technology, training materials and various mediums, released nationally
to over 1500 users,
 Developed procedural training guides including print screen and functional context to support
implementation of WBT modules and maintenance of Learning Management System
 Led and implemented various learning and development projects, including Dealer/Lessee
WBT credentials roll-out, employing project management principles such as work-back
schedule, communication development, product testing and stakeholder management
 Pro-actively partnered with stakeholders and provided feedback on process improvements

SI TE O P E R AT I NG PR O CE DU R ES S PE CI AL I ST ( SU NC O R EN ER GY ) 04/2008 – 02/2013

 Collaborated with SMEs and stakeholders to streamline and optimize Site Operating Procedures
(SOPs) consisting of 4000 bilingual documents across eight classes of trade on SharePoint
 Contributed to SOPs portal migration project by process validation, business partner
collaboration, user acceptance testing and providing solution to optimize new platform
 Nominated to take part in company-wide Operational Excellence Management System
(OEMS) at inception in 2011 through to 2015 to advance best practice in defining and
continually improving reliability and performance of company assets and execution of
corporate standards
 Co-ordinated and facilitated 15 onboarding/information sessions to communicate process
enhancements and raise internal stakeholder awareness via live presentations and other virtual
media to over 300 participants

EDUCATION / PROFESSIONAL DEVELOPMENT & MEMBERSHIPS

AD U L T E D U C AT I O N CE R T I F I CAT E - Sheridan Faculty of Continuing and Professional Studies 20 1 9

T H E I NS T I T U T E F O R P E R F O R M A NC E A ND L E AR NI NG M E M B E R 2 0 1 5- 2 0 1 7
P R O F E S S I O N AL D E V E L O P M E NT C O U R S E S – Suncor Energy/Petro-Canada 2 0 0 8- 2 0 1 4
(Seven Habits of Highly Effective People, Langevin Instructional Techniques, CI, SharePoint)
CO M P E T E NT CO M M U NI C AT O R CE R T I F I CAT E – Toastmasters International 2011
H U M A N R E S O U R C E S M A N A G E M E NT D I P L O M A – McMaster University 2005

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