Madhumita Hota Channe

Lead Consultant – Instructional Design

madhumitahota@gmail.com +91-7387722280

PROFILE SUMMARY
 Learning and Development professional with over 12.5 years of experience in the IT industry and over 10 years of experience in
corporate Instructional Design. Currently, leading a team to deliver training materials for a blended learning program.
 Specialized in designing high-end and interactive courses for eLearning, web-based and micro-learning mediums. Also experienced in
designing and developing learning solutions for instructor-led trainings (ILT), mobile, and virtual instructor-led programs.
 Highly skilled in designing curriculums and developing courses for technical, soft skills, and management topics.
 Knowledgeable in handling content for various industries sectors, such as IT Consulting, Food and Beverage, Energy and Utilities,
Automobile, Banking and Finance, Education, Pharmaceuticals.

CORE COMPETENCIES
Activities

INSTRUCTIONAL DESIGN MANAGEMENT

 Perform need and task analysis to
propose instructionally sound
learning solutions
 Propose Creative approach
(scenario-based learning/game-
based learning, etc.) to resolve
learning challenges
 Design assessments and
evaluations to bridge learning gaps
 Design course curriculums to meet
client’s business objectives
 Storyboard POCs and design
high level proposals based on
client’s needs for presales
support
 Hands-on experience with tools
such as Articulate 9, Camtasia,
Audacity, Brainshark, Prezi, MS
Office, Tortoise SVN.
 In-depth knowledge of
instructional design models
 Client Management – SME interaction,
Requirement gathering, Need/Task/Audience
Analysis.
 Project/Team Management – Task allocation,
tracking progress, sharing project updates,
coaching/mentoring new joiners, and
coordination across cross-functional teams.
 Quality Management – Performing peer
reviews/quality checks, developing checklists,
preparing branding guidelines.

PROFESSIONAL EXPERIENCE

1. Wipro Ltd. | Lead Consultant (Instructional Design) | June 2018 – Current

Key Responsibilities

 Manage the offshore team to deliver quality projects within stipulated timeframe
 Coordinate with management, clients, SMEs, and internal teams to gather requirement and build relationships.
 Conduct reviews to ensure quality; mentor and guide the team to upgrade their skills.
Key Project

 Thames Water (SPRING Training program): This project is designed to replace the existing CIS billing systems with the new SAP-
based billing and CRM systems. Wipro’s Learning Solutions team is responsible for building training materials that will help the
agent who would use the application to manage customer enquiries, transition easily and get acquainted with the new systems. In
this project our team is working in collaboration with the Thames Water Learning team to:
o Design a blended-learning approach that caters to the learning needs of the agents, each with different levels of skills and tasks
to perform.
o Prepare engaging and interactive classroom as well as online training materials to train agents on the tasks and scenarios that
they will encounter in their day-to-day jobs.

 Adult Parole Board (APB), Corrections Victoria: APB was implementing a business process management (BPM) application to move
from a document-oriented to a system-oriented process. This change was being introduced to improve efficiency in decision
making and reduce errors due to inaccuracy of data. The objective of the training was to help employees transition smoothly to the
new application and perform their daily tasks efficiently. As a part of this project, we:
o Proposed a blended-learning approach that would utilize the benefits of both classroom trainings and self-paced eLearning
approaches.
o Apart from the ILT program, we also created and delivered hand-outs and user-guides to help participants perform their daily
tasks efficiently.
Achievements
 Digital Experience Certification | For relentless effort augmented with valuable contribution | 2019
 Certification of Appreciation |For Significant Contribution to Project | 2019

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2. G-Cube Webwide Software Pvt. Ltd.| Senior Instructional Design | 1st term (FTE): Mar ’15 to Feb ’16 |
| 2nd term (On Contract): Sep ’16 to Apr’18
Key Responsibilities

 Liaise with presales team to design RFPs and develop prototypes and POCs for client’s learning needs.
 Coordinate with clients and SMEs to understand their learning requirements and propose solutions that meet business objectives.
 Manage all aspects of instructional design, including analyzing content, project scoping and designing, implementation and
evaluation of projects, and coordinating with multiple teams for development of media and design assessments.
Key Projects

ACRP Certification Courses and Gap Analysis tool: The requirement was to create a series of courses that would provide learners
(Clinical Research Associates (CRAs), Principal Investigators (PI), etc.) with information and knowledge on clinical research and trial
methods and best practices. They would use the content to prepare and appear for the certification courses rolled out by ACRP. The
project required:
 Design and development of highly engaging and interactive courses that would educate learners on key topics related to clinical
trials and research such as, good clinical practices, ICH guidelines, the clinical trial process, etc.
 Creating a gap analysis tool by developing an assessment program that would help learners assess their current level of skills and
knowledge and provide guidance on their areas of improvement.

Save the Children (Kidnapping and Hostage Survival): The Save the Children organization in UK required an interactive, engaging,
and self-paced eLearning course to raise awareness amongst its staff to survive in hostage and kidnapping situations.
 The audience was geographically dispersed, included non-English speaking people, who had limited exposure to web-based
trainings.
 We created a scenario-based course, where learners were provided with a real-life scenario of hostile environments and they were
required to choose the right course of action to mitigate the risk and improve their chances of survivals. They were provided with
feedback to their responses to guide them on how to manage such situations.

APO (Supply Chain Management): APO needed self-paced and engaging eLearning courses on Supply Chain Resilience for learners
that enrolled for their training program. The requirement was to add a way to track the learner’s progress and learning accuracy.
 Mentor-driven, scenario-based, and highly-interactive series of courses were developed to educate audiences on the common
problems they could face in supply chain management and how sustainable and resilient supply chain management could resolve
their issues.

Other Major Projects:

 Almarai Induction Courses | Designed and developed a series of eLearning courses as part the organization’s Induction program
for new hires and recruits
 Domino's Italian Pizza Range | Developed a tri-lingual eLearning course that also acted as a marketing pitch to introduce the new
range of Italian Pizzas to staff members across India
 SBI – SimplySave Cards |Designed and developed a series of character-driven eLearning courses to train sales staff on the
benefits and features of SBI’s SimplySave range of credit and debit cards.
 ELearning courses for Yamaha, ABB, FORCEPOINT, and others.
 White-boarding videos for Standard Chartered, Nestle, and others.
Achievements

 Star-team award | Excellent team work and client satisfaction | 2015

3. DELOITTE SUPPORT SERVICES | Senior Instructional Design | 1st term (FTE): July ’10 to May ‘13 |
| 2nd term (On Contract): June ’13 to Jan ‘14
Key Responsibilities

 Provide learning design consultancy to various business units within Deloitte US firms.
 Design learning experiences to reduce competency gap and facilitate better performance.
 Coordinate with various LMS teams to implement and evaluate eLearning courses.
 Analyze existing materials and courses to develop effective assessment strategies and evaluate employee performance.
Key Projects

 GSD ILT Courses –The Global Service Desk (GSD) team was consolidating all its function in India, and the newly hired service desk
agents had to be trained on handling incidents for 4 major service desk applications. We created ILT materials along with
simulation videos that could be presented in the classroom to demonstrate the working of the applications.
 AMS Course Series – The Consultancy Business Unit needed a series of courses to train their employees on Application
Management and Change Management strategies and models. We worked with the SMEs to identify the content gaps and build
eLearning courses that would explain the various management processes to the audiences in a simple yet effective manner.
 Other Major Projects: eLearning courses on Pharmacovigilance 101, Salesforce Application, HRT Assessments, etc.

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 Achievements

 Applause award | Excellent client satisfaction and project contribution | 2012

4. WIPRO LTD| Instructional Designer (Quality) and Project Engineer | Oct ’05 to July ‘10
Key Responsibilities

 Coordinate with the project management team to understand the client’s learning requirement
 Design storyboards and develop interactive courseware to meet learning requirements in various business units
 Perform peer reviews to ensure quality and train new joiners on guidelines, tools and processes
 Conduct editorial, functional and technical review of eLearning courses and align them with client’s specifications
Achievements

 Trail Blazer | BU level award for contribution to project during critical times | 2009
 Thanks a Zillion | For project contribution | 2009
 Feather in My Cap | Contribution during peak work load | 2007

EDUCATION
DEGREE NAME OF INSTITUTION BOARD/ UNIVERSITY YEAR % OF MARKS
B. E. (ELECTRICAL ENGINEERING) INSTITUTE OF TECHNICAL EDUCATION AND UTKAL UNIVERSITY, 2001-2005 66.3%
RESEARCH (I.T.E.R), BHUBANESWAR ODISHA
HIGHER SECONDARY (12TH STD.) MAHARSHI COLLEGE OF NATURAL LAW, ODISHA STATE BOARD 1999-2001 60%
[SCIENCE] BHUBANESWAR
SIKSHA NIKETAN, I.C.S.E BOARD 1999 76%
SENIOR SECONDARY (10TH STD.) BRAJRAJNAGAR

TRAININGS

 Device-agnostic Learning Design

o By Purnima Valiathan | 2015
 Ruth Clark’s How to Plan, Develop and Evaluate Training program
o Deloitte Internal Training | 2011
 Virtual session on the Six Disciplines of Breakthrough Learning by Roy Pollock
o Deloitte Internal Training | 2010

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