SHAILESH JOSHI

Mobile: +91 9823048826  E-Mail: 2003.shailesh@gmail.com

Operations Management / Product Design & Delivery / Enterprise, B2C Learning Solutions / Knowledge
Management Solutions
A passionate leader with 22 years of experience in Digital Learning & Performance Support Industry

PROFESSIONAL SYNOPSIS

A seasoned business leader with 22 years of experience in digital learning & performance support space. The passion
for knowledge solutions, coupled with the smart use of technology, have helped customers meet their business
objectives and overcome organization-wide change management issues. Keen insight on business strategies, account
mining and customer knowledge have helped organizations grow their pie in specific geographies in the past.

Led teams in the capacity of Business Unit Head – Learning Solutions, Head - Center of Excellence Mobility
Solutions, Geography Head - Customer Success, Head - New Product & Solutions (Innovative offerings
practice), Delivery Head – Knowledge Content Delivery, Principal Learning Architect and Chief Interaction
Model Architect.

As Business Unit Head, revived learning solutions business by revisiting ‘Operations Methodologies’, ‘Account
Revivals’, ‘New Technology Introductions’ and ‘New Horizontal Offerings’. These strategies helped in positive revenue
growth QoQ.

Fiscal 15-16 Snapshot (Opportunity relevant details)

Profitability Growth New product/ New service

Accounts Revived Revenue Growth
(Revenue per person) platforms offerings

11 44% 45% 1 3

As head of the ‘New products and solutions’ team, added Gamification and Virtual World solutions along with SMAC to
the services and solutions portfolio of his organizations. These offerings had a revenue contribution of over 4.5 million
USD in 2.5 years (2010 – 13), where almost 60% of the customers were new. Currently exploring with IoT and
wearable technology for enterprise solutions.  

Enterprising leader with a solid record in deploying innovative solutions using technologies like Augmented Reality (AR),
Enterprise Social Collaboration, Virtual Worlds, Gamification, Business Simulations, Interactive 3D Authoring
Environments and Rapid Content Development products. Strong experience of deploying learning & enterprise solutions
leveraging SMAC platforms
VALUES & EXPERTISE

 An Evangelist with an eye on market trends & Learning Design & Consulting
innovation: With the mantra of continuous
improvement, develops solutions to suit customer Knowledge Management
needs and wants. Absorbs market trends on Design & Develop Learner Ecosystem
regular basis using the networked community of Strategic Analysis & Planning
professionals. Understands how to translate
innovative solutions into an operational tool for the SMAC Solutions
organizations Innovative Learning Solutions
Operations Management
 A Leader: Leads from the front, has set up Business Relationship Management
world class processes in operations, builds
Project / Program Management
trust in working relationships and creates open &
frank working environment for teams thereby Instructional Designing
motivating teams to achieve consistently improving Pre-sales / Marketing
results. Consistently acknowledged by teams as a
Coordination & Liaison
high impact performance facilitator and enabler.
Challenges the status quo, and inculcates a ‘can Product Design & Development
do’ spirit within the team. People / Team Management

Personality Traits:

 A self motivated, passionate, result oriented young energetic leader with respect for people, process and
innovation, have led by example; known for clear thinking, near to bug free execution and unyielding integrity.

 Strong ability to understand customer challenges & provide solutions by effectively using ‘Human Learning
Principles’ and ‘Technology’

 A go getter with a “Can Do” attitude, excellent analytical skills, and a great eye for detail.

CAREER SCAN

Since May 16: Edcast Inc. as Vice President – Customer Success, Enterprise, B2B & B2C Solutions

- A social & micro learning product company addressing ‘Continuous learning’ challenge of learners. It
is a Silicon Valley based venture founded at Stanford USA.

Chief Role:
 Customer Success for AMEA customers
 Role KPIs : Growth in ARPA (Average Revenue per account per month), MAU (Monthly Active users), Account
Renewal
 Acquire new users from existing accounts & retain them on the platform
 Actively work with the enterprise learning team to drive learning outcomes
 Design new learning use cases using existing product features to address challenges of learners
 Drive multi location customer success team

Notables:
 Nasscom FutureSkills - Enterprise & Academia skilling program (A program to upskill users on Emerging
Technology & Professional Skills)
o Project Director of Nasscom FutureSkills (Enterprise & Academia)
o Engaged with half million users across the country
o Drove the ecosystem of 30+ Content partners, 150+ Subject matter experts & Thought leaders & 300+
Content curators
o The project progress is measured against 92 KPIs every month
 National Stock Exchange – Citizen & Enterprise skilling program (A program to grow financial literacy in the
country)
o Project Director of NSE Knowledge Hub program (Enterprise & Citizen Skilling)
o Build a large ecosystem of ‘Open web content’, ‘Financial experts’, ‘Global content partners’, ‘Thought
leaders’ & ‘Content curators’
o Drive consultative learning program on the platform, where the users get personalised learning
experience
o The project progress is measured against 68 KPIs every month

 Fortune 500 enterprise accounts – Enterprise learning platforms for ‘Continuous learning, ‘Reskilling’ and
‘Upskilling’ programs

Since Dec 14: Indecomm Global Services, Pune as Vice President – Delivery, Learning Solutions

- A part of Indecomm Global Services – IGS e-learning with over 12 years of experience, delivers
products and learning services in corporate learning, Higher education space with a delivery team of
250+ learning professionals across the globe.

Chief Role:
 Driving the delivery of learning solutions with traditional solutions and modern technology solutions
 Responsible for P&L & the business growth in the US geography
 Responsible for revenue targets of 9 million USD for FY 15 – 16
 Accountable for steady growth of accounts as well as accounts revival
 Building new solution verticals using digital offerings in IoT, Wearables & SMAC
 Supervising go-to-market strategy for new products & technology solutions.
 Introduce new products in the learning, performance support space for customers.

Notables:
 Revived 11 accounts contributing 44% additional revenue
 Portfolio offerings profitability grew by 45% (US Geography)
 Added a new product as well as 3 services offerings in the organisation

Since Jan’09: Sify Technologies, Chennai & Pune as Vertical Head – Mobility & New Products and Services Group

- A part of Sify Technologies- Sify e-learning with over 10 years of experience, delivers products and
learning services in corporate learning, Higher education space with a delivery team of 250+ learning
professionals across India.

Chief Role:
 Responsible for mobility solutions practice with ERP, Digital Marketing & Knowledge Solutions as industry verticals
 Responsible for P&L of 2 million USD
 Principle consultant on new products and solutions offerings for digital marketing & knowledge solutions
 Spearheading activities entailing technology research in SMAC for above industry verticals, from identifying
technology to solutions delivery.
 Drove go-to-market strategy for new products & technology solutions.
 Identifying technology / Industry trends; preparing a framework or product design across platforms like SMAC,
Gamification, AR, Interactive 3D etc.
 Accountable for defining new areas of services and technology solutions for the organization.

Notables:
 Added 3 products to the organizations product portfolio
o ‘SmartKiT’ - Mobile applications framework with deep analytics tracking
o ‘LiveLearn’ – Classroom & virtual classroom training
o ‘GameLearn’ – Gamification framework
 Added services on contextual learning and employee performance support on mobile devices
 Developed a mature service offering of mobility solutions with revenues over 1.5 million USD
 Brandon Hall award for Mobile, Virtual World learning solution in the year 09, 10, 11, 12.
 Frequent participation in knowledge events & webinars as a speaker on SMAC technologies
Feb’08–Aug’08: Harbinger Knowledge Products, Pune as Deputy General Manager, Products

- A part of Harbinger Group, serves customers in over 45 countries with offices in India, USA and UK.
With the help of patent-pending technology and sound thought leadership, the company has emerged
with products, via. market-leading Raptivity, innovative Raptivity presenter and cutting-edge
TeemingPod.

Notables:
 Distinction of handling product & delivery management for Raptivity & Elicitus
 Spearheaded research on learning behaviours of users in various environments like Corporate, Higher Education,
etc.
 Along with product management proved pivotal in handling a gamut of tasks as:
o Solutions Head, Raptivity Interaction Models.
o Head - Technical Support for products like Raptivity and Elicitus.
o Head - QA Function for products.

May’04–Feb’08: Zensar Technologies / Kalzoom Technologies, Pune

- A globally focused software and services company with presence in 18 countries across the world;
provides end-to-end services from IT development to Business Process Outsourcing, from consulting to
implementation. The company delivers comprehensive services in mission-critical applications,
enterprise applications, e-business, training solutions and BPO Services across US, Europe, Middle East
and South Africa.
- Kalzoom Technologies was acquired by Zensar Technologies.

Roles handled
o Delivery Head - Content Solutions
o Lead Consultant
o Manager - Solution Design

Notables:
 Headed delivery management for e-Learning content business with a team of 30+ Associates and conceptualized
learning strategy design and development.
 Setup a profitable elearning content development team in Zensar technologies
 Engaged in training needs analysis and consulting for various clients of Zensar.
 Deftly led solution design and pre-sales for content services.
 Bagged Most Innovative e-Training Award from Govt. of India on Aids awareness in 2007

Oct’03-May’04: Puretech Internet Pvt. Ltd., Mumbai as Project Manager

- With a satellite office in the US - San Francisco, CA; the company has varied experience /
expertise in IT, marketing, business and design.

Notables:
 Engaged in project management, web marketing and CMS solutions design.
 Facilitated as Usability Analyst and Information Architect for web projects & learning solutions.
 Led, designed and integrated various web projects.

Apr’02-Sep’03: CIT Media, Pune as Project Manager

- A media production house delivering advertising, video post production, linear and interactive learning
content.

Notables:
 Steered effective project management with an interactive multimedia team of 9 members.
 Executed interactive multimedia solution design and 2D interactive animation design and development.
 Supervised sound engineering, video streaming and basic editing.
 Commended as Employee of the Month, Jul’02 for showcasing best performance.
 Received 1st prize for Best Presentation from Excel Education, USA, thrice.

PRECEDING ASSIGNMENTS
Apr’01-Mar’02: Cosmic Software Solutions, Pune as Project Lead
Nov’99-Feb’01: LincWise Software, Pune as Senior Designer
Sep’97-Oct’99: E-Soft Computers, Pune as Designer

ACADEMIA

B.Sc. (Physics Hons.) from Fergusson College, Pune, University of Pune

Additional Qualification / Certifications

Pursuing Diploma in Instructional Design from Symbiosis Institute, Pune

Advance Diploma in Software Engineering from NIIT, Pune

CO-CURRICULAR ENGAGEMENTS

 Under 15 & 19 State Level Champion in Badminton.

 Nature and Portrait photography.
 Active member of Blue Ocean Strategy forum
 Member of TiE Pune chapter

PERSONAL DOSSIER

Date of Birth : 2nd November 1976

Address : D102, Anjor Society, Veer Bhadra Nagar, Baner, Pune 411045
Languages Known : English, Hindi & Marathi