SERVICE UNIT

COMPLETE
VOCABULARY
Tecnologo en organización de eventos-
2067968
SENA/CEGAFE
English Class
WELCOME AND INTRODUCTION:
✓My name is ….., and I’ll be your waiter/waitress this
evening/afternoon.

OFFER THE MENU AND TAKE THE ORDER:

✓May I take your order?
✓Today’s special is…
✓Can I get you something to drink?
PHRASES
✓Are you enjoying everything? USED BY A
✓Would you like to have something to drink?
✓Maybe would like you to have an appetizer?
WAITER
THE RESERVATION:
✓Do you have a reservation? O Have you got a reservation?
✓How many of you are there?
✓What’s your last name? O What’s your surname?
✓Do You have a reservation at …am/pm under the name …

DELIVER THE COST: PHRASES

✓Do You want to pay in
✓To pay in cash
USED BY A
✓To pay by card WAITER
FAREWELL:
✓Thank you very much for coming
✓We’ll see you again soon
PLACE AND RESERVATION:
✓Could we get a table for ____ people?
✓We have a reservation for ____ people

ASKING FOR THE MENU AND RECOMMENDATIONS:

✓Could we please get a menu?
✓Could I please get a cup/glass of ____?
✓For an appetizer, could I get ____? PHRASES
USED BY A
✓Can I please have the ____?
✓Would you recommend the ____ or the ____?

DURING SERVICE:
CUSTOMER
✓Could you bring me a ____ please?
✓Could you pass the ____?
✓This is not what I asked for.
✓Here is something in my food.
WHEN PAYING:
✓Can I please get this in a box to go?
✓Could we please get the check?
✓Do you accept credit cards?
✓Where is the nearest ATM?
✓Can you please split the check?
✓Is the tip included?
✓You overcharged me PHRASES
USED BY A
✓May we have the check? O May we have the bill?

FAREWELL:
✓Thanks a lot
CUSTOMER
✓everything was very tasty
 Waiter
Welcome phrases Present the menu Deliver

• Welcome;
• what can i do for you?
• Can i take your coat?
• Can i help you?
• Do you want to see the menu?
• Would you like to offer today`s special?
• I will be back in a moment.
• Have you decided yet?
• Do you want the bill?
• Here is your bill sir/madam
• You can a have a sweet if you want.
• Tips
• Thank you
• Good lucky and they come back

Confirm Take the order

• Have you booked a table? • Can i take your order sr/madam?

• How many are you? • What would you like to start with?
• Table for two or three? • What would you like to drink?
• What would you like to eat
• How would you like to steak rare/médium/well
done?
• Do you want a salad with it?
Locate
• Would you follow me, please? Deliver
• Would you like a seat, please?
• Do you need anything else?
• Mineral water?
• Still or sparkling?
• Would you like to have desserts?
• Anything else?
 WELCOME
How can I
Can we
help you?
split the bill
(formal, s.)

Do you
Pay by want to
card see the
menu?

Would you
You’re like to try
welcome the house
specials?

The plate
Thank you of the day
is...
WAITER

Would you
How is (the
like to have
chicken)?
desserts?

What can I
Do you
bring you
want the
(formal, s.)
bill?
to drink?

What
would you The food is
like to hot/cold.
drink? is there
anything
Enjoy your
else I can
meal!
get for
 CAN/COULD YOU
COULD I HAVE SALAD CAN I PAY CASH/BY
GOOD MORNING BRING ME KETCHUP, KEEP THE CHANGE
INSTEAD OF CHIPS? CREDIT CARD?
PLEASE?:

I´M NOT SATISFIED WITH

THE SERVICE. ARE
A TABLE FOR TWO, IS V.A.T. INCLUDED IN
I'LL HAVE THE SAME I'D PREFER WHITE WINE THERE COMPLAINT
PLEASE THE BILL?
SHEETS AVAILABLE FOR
COSTUMERS?

WE HAVE MADE A
WE ARE NOT READY CAN I HAVE THE BILL,
RESERVATION FOR THAT'S ALL, THANK YOU
YET PLEASE?
THREE PEOPLE

I THINK YOU´VE MADE COULD YOU BRING MY

COULD WE SEE THE I'LL TAKE THE RED
A MISTAKE. THIS IS NOT ANOTHER BOTLE OF
MENU, PLEASE PEPPERS
WHAT I ORDERED WATER?

WHAT CAN YOU THE STEAK FOR ME, SORRY BUT I'M EVERYTHING WAS
RECOMMEND TO US? PLEASE ALLERGIC TO NUTS DELICIOUS
Welcome the Locate the Present the Confirm the Deliver the Closing the
guest guest menu order food service