MUSTAFA WORK EXPERIENCE

AWNI Roaming and Interconnect Product developer

Market division | Zain Iraq | August 2019 - Present
CALL CENTER AGENT
Coordinating and following up the process of technical (IREG) and billing (TADIG)
roaming testing (Voice, Camel, GPRS & 3G).
Performing IREG testing in order to support to IREG team.Maintenance of the
roaming functionality through performance of the post launch testing to ensure
roaming service availability.
Management of test SIM cards, maintenance of SIM cards database & supporting
SIM cards inventory process.
Sending of updated AA14, IR21, and any other requests or queries to all roaming
partners by mail, tracking the information spreading among roaming partners
Providing support to front line staff in resolving roaming related customer
queries.
Coordinating roaming activities with NSS operation, Roaming Partners

PERSONALITY SKILLS
- Excellent communication (written and oral) skills.
- Strong organizational skills, attention to detail.
- Ability to prioritize multiple tasks are required.
- Ability to take initiative and complete assigned tasks with accuracy and little supervision
ACADEMIC is required.
BACKGROUND -Strong interpersonal skills.
-Negotiation skills.
BSc chemistry science | 2017 -Public relations, Planning, Advertising, Marketing.
Al Mustansiriya University -Team leadership.
-Management .
Baghdad, Iraq
-Ability to create cooperation language within a team.
-Ability to work alone and with team under field pressure.
COMPUTER SKILLS

- Windows
- MS (Excel, Word, Power point ,
Access , Outlook) .
- Adobe Photoshop cc
- CRM

LANGUAGE
-Arabic (Native language).
- English (Fluent).

CONTACT DETAILS

Mobile: 00(964)7806999282
mustafakhatabi@gmail.com
739 Al-Amin , Baghdad Al-Jadida,
Resafa, Baghdad , Iraq .