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5 Housekeeping innovations to improve your

service as hotel
How to help your housekeepers work more efficiently

Providing effective housekeeping services is a challenging prospect. Unless told otherwise, your
team has to cover every guest room in the hotel. Once they have access to a room, your team has
to create a spotless environment. And with an entire property to get through, they don’t have
much time to spend turning down each room ready for new or returning guests.

Thankfully, there are plenty of emerging technologies and innovations that can help your
housekeepers work more efficiently. Here are five innovations you should implement in your
hotel:

1. Build smarter processes with Management & Mobility

Efficiency is vital to an effective housekeeping operation. Making the most of your time is
essential if you want to create the right atmosphere and deliver the highest-standard of guest
experience - mobility technology is the way forward.With their smartphones in hand (or even
using wearables), your team will have a clear idea of progress wherever they are in the building.
They’ll know which guests have checked out and which rooms need new laundry. They’ll know
which rooms are already done because they’ll have the ability to tap a button and let other team
members know. You’ll even be able to give your guests the option of a digital ‘do not disturb’
sign, with housekeepers automatically updated with which rooms to avoid.

Overall, connecting your team with a Management & Mobility solution is a simple way to drive
efficiency across your property. It can certainly save you plenty of time and effort compared to
current manual processes.

2. Start building your robotic housekeeping team

Once you’ve streamlined the deployment of your housekeeping teams, you’ll want to make sure
they have all the support they need to turn down each room as efficiently as possible. One way
you can do this is to give your housekeepers a robotic partner to help them complete their
different tasks.

The first step on this journey is to introduce robotic vacuum cleaners. These are growing quickly
in popularity across the consumer market but have been slow to see extensive use in many
hospitality settings. However, this will change in years to come as effective and intuitive
machines designed specially to adapt to hotel environments become available.
These robots will go beyond simple carpet cleaning duties and will be able to gather data on your
property that allows you to be proactive in driving a positive guest experience. Want to know
where the Wi-Fi dead spots are in your hotel? Or catch instances of mould before they cause a
problem? Housekeeping robots will be able to do this and more.

3. Let AI tell you which rooms to turn down

Much of the conversation around artificial intelligence (AI) in hotels and hospitality has been
around front-desk activities like digital check-in and chatbots. However, there are also a number
of ways that the technology can help your housekeeping teams carry out their duties.

Just imagine how much time each day, or each week, housekeepers spend knocking on doors to
check that guests are in or not. Each instance won’t account for much, but once you add it up,
it’ll soon look like time better spent on actual housekeeping tasks. This is where AI, backed up
by the Internet of Things (IoT), can make a difference.

Smart sensors around the hotel can let your teams know when guests have checked out – linking
with your Management & Mobility system to update staff. This cuts down on the time, effort and
cost of turning down the rooms across an entire hotel, but that’s not all. You can also use the
technology to alert teams to empty room service carts that are ready to be collected or even stay
on top of maintenance issues.

4. Connecting with guests through apps and voice control

Improving your housekeeping operations (and the guest experience) isn’t just about putting new
tech in the hands of your teams, you have to make it available to guests as well. This is all set to
be a natural next step for many hoteliers as the digital aspects of a hotel experience become less
of a differentiator and more of an expectation.

Hotels around the world are already introducing features like apps that allow you to check in,
check out and access your room via your smartphone. The next step is to make it simple to
interact with connected objects around the room (close curtains, switch off lights etc.) or connect
to hotel staff at the tap of a button – or, as is likely to happen, using voice commands.

For your housekeeping team, this makes their jobs more collaborative. In making it easier for
guests to make requests or ask for help, your teams are able to respond quickly to situations that
might otherwise have gone unnoticed or been much more difficult for guests to ask for. There’s a
growing market of apps that can connect your guests and your teams, allowing you to deliver a
much-improved guest experience.

5. Making laundry more efficient

Laundry might be one of the less exciting additions to this list, but it’s a huge part of
housekeeping. Who doesn’t look forward to getting clean bedding and towels when they return
to their room? The challenge for hoteliers is find ever-more cost-effective ways to work through
huge amounts of laundry.
Much of this effort is focused on machines and detergent. In particular, chemical providers are
continually finding new ways to deliver quality wash cycles while using less detergent, less
water and at lower temperatures. Not only does this help your housekeeping team keep costs
down and maximise their time, it plays a key role in allowing hoteliers to display their
sustainability credentials.

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