1325 Sta.

Ana Street

Sandawa, Matina, Davao City

she_rae_palma@umindanao.edu.ph

March 19, 2019

Carlie Samonte

Target Branch Manager

Target Corporation

795 E Dragram, Tucson, USA

Hello Ms. Carlie,

Thank you for reaching us.

I’m sorry to hear that you received defective units of model 341 jack hammer. I know how much you
anticipated the arrival of the items in good condition and seeing your feedback about it, clearly states that we are
not able to meet your expectation on this purchase.

Since you are a valued customer, I want to make this right for you. I would like to offer you a full refund
including the shipping costs. As a form also of compensation, you are not required to return the item. You may
keep it or donate it whichever is convenient for you. If you would like to accept refund, please respond to us as
soon as possible.

I hope this helps but please do not hesitate to contact us if you have further inquiries as we are happy to assists
you.

Sincerely,

She Rae Palma

Customer Service Representative
Carlie Samonte

Target Branch Manager

Target Corporation

795 E Dragram, Tucson, USA

samonte@gmail.com

March 19, 2019

Telco Telecommunications Services Incorporated

1665 Recto Street

Bajada, Davao City

Hello Madam/Sir,

I just want to inform you that my team received 20 defective units of model 341 jack hammer at the
delivery you made last Tuesday March 12, 2019. Despite of our efforts on testing the product, the
item does not work as how it was described on the product description.

We are your consistent customer for almost 3 years now and this is the first time we encountered
something like this regarding the services you offered to us. I hope you give us considerable options
regarding this issue. I don’t mean any inconvenience on both of our sides, but we need this incident
to be rectified.

I will wait for your response. Thank you!

Sincerely,

Carlie Samonte

Target Branch Manager