ITS410 – FUNDAMENTAL OF INFORMATION SYSTEMS

PRIMULA BEACH HOTEL RESERVATION MANAGEMENT

SYSTEM

SEMESTER SEPTEMBER-JANUARY 19/20

Group: CS2443B1

Submit To:
MADAM NADHIRAH BINTI ARIFFIN

Prepared By:
LadyBie
Group Members:
Nur Ain Binti Zaidin, 2018254798
Norzahierah Binti Noho, 2018286364
Faiqah Binti Noor Saidin, 2018223776
Fatin Nabilah Binti Musri, 2018263572

Submission Date: 03 DISEMBER 2019

1. 1.0 INTRODUCTION

The hotel nowadays usually be a place where tourist can stay for a limited time. By the
improvement of technology and especially for business, shifting from manual process to automation
and computerize exist. The cost and quality of hotels are usually indicative of the range and type of
services available. Due to the enormous increase in tourism worldwide during the last decades of the
20th century, standards, especially those of smaller establishments, have improved considerably.
Hotels are independently assessed in traditional systems and these rely heavily on the facilities
Hotel reservation system is to provide good service to the customers and to the online a hotel
reservation should have good designs for their websites. They can check the availability of the room
through online no need to go the hotel themselves to ask the empty room at the receptionist, to reserve
hall and so on.

The system will be a big help to the customer because it is no time consuming because of the
presence of the computers and it is more convenient to use. The system enables the Primula Beach
Hotel to track services and aims to provide accurate and reliable process on every transaction
especially in a hotel reservation. This will look into a better impact of using technology today on how
it affects our daily lives especially for customers. It can help beneficiaries to know the differences of
using manual hotel reservation system into a computerized generation today, prioritize is to prove and
give them the right information. Hotel Reservation system is a transaction processing system that
solves the problem encountered during the existing Hotel Reservation.
2. 1.1 OBJECTIVE

 To become make easier to find the availability rooms.

 Fast process for booking in communication with the customers

 Save the processing time and easy and quick reservation

 Keeping track of customers' information is easy

 To design prototype of the system.

3. 1.2 PROJECT SCOPE

 Mainly focus on providing customers a satisfying and accurate reservation of rooms.

 Provide automation of reservation and billing system to front desk staff and room booking facility
to guess using website

 Use Relational Database Management System to store data

4. 1.3 FLOWCHART OF CURRENT SYSTEM

5.
8. STAR
T

9. Customer fills in form

manually

7. Hotel’s staff key in

details

3. Check availability
room based on type of room

5.
6. Bo
oking
Confirmati
on

4.

2. Make a
payment

1. END
1.4 FLOWCHART OF NEW SYSTEM

START

Log in

Select date, quantity of

guest and type of room

Che
No room ck
roo

Select room

N
Booking room

Confi
rm
booki

Make a Payment/
deposit

Payme
nt
succes
Y

Generate bill

CEO
END
DATUK WAN
 ISMAIL

GENERAL
MANAGER
MAZUKI HUSIN

6. 1.5MARKETING
ORGANIZATION
AND CHART ASSISTANT
COMMUNICATION EXECUTIVE CHEF
EXECUTIVE CHEF
EXECUTIVE MAT ANDRI ABAS
SHUKRI AHMAD
WAN FARHANA WAN
PRIMULA BEACH HOTEL ORGANIZATION CHART
TAZILAH
7. 1.6 COMPONENT OF SYSTEM

Vision
- Developing entrepreneurship with consistency in quality, services and maximizing profits.

Mission
- To provide quality hospitality service in the most comprehensive and competitive
manner, providing the affordable finest accommodation in Kuala Terengganu.
Resources
- Well-structured hotel real estate investments create value and provide benefits to all partners
in a deal such as owners, management companies, and/or franchisees

- Sofa

- Television

- Cabinet

- Computer

- room

- manage the hotel

- register room

- Have a good relationship between staff and customer.

Policies
- Hotel’s staff can use the registration system.
- Hotel’s staff can keep track their customer’s information
- Hotel’s staff can keep a record about a customer.
Processes
- Get customer detail
- Find available room
- Register customer
Information
- Detail about the customer
- Information of technology that have been use in system
Systems
- Hotel registration management system
Culture
Values
- Clean and well-maintained resort assured safety and security welcoming and efficient
guest’s services quality food and beverage services knowledgeable, caring and friendly staff.

Competition
- In Fruit Craving Competition, Primula Beach Hotel become top in carnival for Visit
Beautiful Terengganu 2017
- In Waiter’s Race, from both category, woman and men, Primula Beach Hotel won in the
first place.

Event Organizers
- Primula’s Garden Bazaar
- Merdeka HI-TEA
- Primula’s Food Bazaar
People
- Led by CEO, Datuk Wan Nawawi Wan Ismail
- General Manager for Primula Beach Hotel, Mr. Mazuki Husin
- Marketing and Communication Executive, Wan Farhana Wan Tazilah
- Executive Chef, Mr. Mat Andri Abas
- Assistant Executive Chef, Mr. Shukri Ahmad
Product
- Swimming pool
- Convenience store
- Mini gymnasium
- Save deposit box in each room
- Luggage storeroom
- Affordable and comfortable room
- Foods and Buffet

Services
- Ample Car park
- Limousine service
- Arrangement for baby-sitters
- Hairdryers
- Iron and board
- Wi-fi
1.7 ACTIVITIES

- Log In
Hotel’s staff must log in the system to make registration rooms or hall for conference

- Check Availability Room or Hall

The room that available will display to customer to make a reservation

- Reservation
Hotel’s staff will make a confirmation with customer to make sure that room is booking.