ST. PAUL HOSPITAL OF TUGUEGARAO, INC.

Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

MONTH: March 2020

SACRED HEART UNIT
A. FINANCIAL
1. OCCUPANCY
MAXIMUM BED CAPACITY 682 PATIENTS
OCCUPIED BEDS 475 PATIENTS
OCCUPANCY RATE 70%
REVENUE 1,389,200.00
Occupancy Rate
30%
Occupancy Rate
70% Vacancy Rate

TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

90 98

2. OPERATIONAL EXPENSES
Target:
OFFICE HOUSEHOLD HOSPITAL REPAIR/MAINTENANCE SALARY OVERTIME TOTAL
SUPPLIES SUPPLIES SUPPLIES
1,081.84 140,374.00 75,108.95 216,564.79
VARIANCE
REMARKS/ROOT
CAUSE
ACTION/S
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

B. PROFESSIONAL AND PERSONAL

1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FEEDBACKS
 100% patient satisfaction as to nurse’s care to my son. (Cornejo, X.)
 Malinis na hospital at aksyon agad sa pasyente (Lagundi, M.)
 Ms. Mikaela Galano and three other nurses who bathed my patient in room 2001 last March 17, 2020. (Anonymous)
NEGATIVE FEEDBACKS/COMPLAINTS
Feedback Nature Person/s Involved Root Cause Analysis Immediate Action Remarks/Status
- - - - - -

CUSTOMER SERVICE SURVEY FORM RETRIEVAL:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

SHU 97 98 99%

2. AUDITS:

A. 7S AUDIT- N/A

3. STAFF ATTENDANCE TO UNIT MEETINGS: N/A

4. UNUSUAL OCCURENCES
DATE TYPE OF UNUSUAL OCCURRENCE STAFF INVOLVED REMARKS/ACTIONS TAKEN
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS
NAME NO. OF MINUTES NO. OF OFFENSE REMARKS

5.2 ABSENCES
NAME DATE REASON REMARKS

C. FIXED ASSETS
1. Equipment for Job Order: n/a
2. Missing Supplies: n/a

Prepared by: Noted by:

Maria Angelica Javier, RN SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service Director