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  • For The Urgent Attention of The EDF Chief Executive and The Consumer Ombudsman Please

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    usam saleh
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    The customer is frustrated with EDF Energy for continually sending worrying letters about late payments, even though both their gas and electricity accounts are in credit with no missed payments. There are only two possible explanations - either payments are being stolen in transit, or someone at EDF is abusing the billing system to wrongly generate these harassing letters on a daily basis. The customer has complained before about this harassment and wants EDF to identify who is responsible so the letters will stop.

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    For the urgent attention of the EDF Chief Executive And the Consumer Ombudsman Please.docx

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    The customer is frustrated with EDF Energy for continually sending worrying letters about late payments, even though both their gas and electricity accounts are in credit with no missed payments. There are only two possible explanations - either payments are being stolen in transit, or someone at EDF is abusing the billing system to wrongly generate these harassing letters on a daily basis. The customer has complained before about this harassment and wants EDF to identify who is responsible so the letters will stop.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    78 views2 pages

    For The Urgent Attention of The EDF Chief Executive and The Consumer Ombudsman Please

    Uploaded by

    usam saleh
    The customer is frustrated with EDF Energy for continually sending worrying letters about late payments, even though both their gas and electricity accounts are in credit with no missed payments. There are only two possible explanations - either payments are being stolen in transit, or someone at EDF is abusing the billing system to wrongly generate these harassing letters on a daily basis. The customer has complained before about this harassment and wants EDF to identify who is responsible so the letters will stop.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    For the urgent attention of the EDF Chief Executive And the

    Consumer Ombudsman Please ?

    To:bronach.graham@consumercouncil.org.uk,varsha.singh@edf
    energy.com,complaints@consumercouncil.org.uk

    Dear Sirs.

    I am truly baffled because although my two


    accounts with you for gas and electricity are both in
    credit and  have not missed one single payment yet !
    Still i keep getting these worrying letters from you !

    There can only be Two Explanations:

    1- That my payments are not reaching you because its


    been Swindled in transit! OR:

    2-That certain member or members at your office


    abusing the billing system to generate these letters on
    almost daily bases.

    Dears Sirs.

    I can only repeat what i have had already reminded


    your colleague in my Previous  Complaints that these
    days Harassments (By Any Method)Constitute serious
    Crime  ! And these letters certainly are Harassment!
    and will not stop until these Individuals Responsible
    for it are Identified.! Please try to help?

    Yours: <isam.saleh@yahoo.com>
    Wed, 7/ Oct /2020-at 12:10

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